Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Apr 1, 2019, 11:08 am
#916
Join Date: Jan 2019
Programs: AA, Marriott Platinum, Hilton Diamond, Wyndham Diamond
Posts: 40
Apr 1, 2019, 12:52 pm
#917
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Apr 2, 2019, 11:36 am
#920
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
The mobile apps (iOS) currently don't let me look up any city or country in the WHERE? field - I have to use the Network Map to find the desired hotel(s).
Apr 4, 2019, 12:33 am
#921
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Apr 4, 2019, 2:14 am
#922
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,103
Apr 4, 2019, 5:00 am
#923
Join Date: Jan 2010
Posts: 698
Apr 4, 2019, 7:43 am
#925
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Apr 4, 2019, 12:33 pm
#926
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,616
I've checked into Marriott hotels in the past year where they couldn't actually check us in due to systems being down. Fortunately someone at the front desk had printed out a few reports earlier in the day, so they were going off the paper copies and handling things when the systems came back online later.
Apr 5, 2019, 9:18 am
#927
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
Problems today with Marriott.com
Seems the website is unable to show prices or availabilty of any hotels which makes it about as much use as a chocolate teapot....
Apr 5, 2019, 11:03 am
#929
Join Date: Aug 2002
Location: Madison, Al. USA
Posts: 110
When I am searching for hotels on the Marriott website, most cities are displaying fine. But when I search for hotels in London, or Paris, it just comes up blank. I use safari. Tried firefox, and with it sometimes Paris and London would display, but still very glitchy. Frustrating
Apr 5, 2019, 11:43 pm
#930
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Different rates depending on where you look - and contradictory conditions
The hotel - Renaissance Johor Baru
1 Looked up prepaid rate on marriott.com for 5 nights - lists the lowest prepaid rates 348 myr
2 Look at tripadvisor for reviews - notice it lists a lower rate for same 5 nights 316 myr, click on link and IT TAKES ME TO MARRIOTT.COM which lists a lower prepaid rate than I was able to see by booking directly on the website ????!!!!???
Then I look at the conditions:
If you can cancel up to 3 days before why would u cancel if not refundable - unless they plan to change some ridiculous no show fee like the St Regis Aspen Outrageous No-Show Fee Incurred At St. Regis Aspen ?
1 Looked up prepaid rate on marriott.com for 5 nights - lists the lowest prepaid rates 348 myr
2 Look at tripadvisor for reviews - notice it lists a lower rate for same 5 nights 316 myr, click on link and IT TAKES ME TO MARRIOTT.COM which lists a lower prepaid rate than I was able to see by booking directly on the website ????!!!!???
Then I look at the conditions:
Stay More, Save More, prepay in full, non-refundable if cancelled less than 3 days before arrival, based upon availability, see Rate details
Additional Information
- Stay More, Save More
- - 5 Days Advance booking required
- - Free cancellation up to 3 days before arrival after which
- full prepayment is required and is non-changeable,
- non-cancellable, and non-refundable.
- - Rate is subject to availability.
- - Blackout dates apply.
If you can cancel up to 3 days before why would u cancel if not refundable - unless they plan to change some ridiculous no show fee like the St Regis Aspen Outrageous No-Show Fee Incurred At St. Regis Aspen ?