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Marriott.com website : bugs, glitches and outages

Old Apr 10, 19, 10:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Marriott.com website : bugs, glitches and outages

Old Feb 26, 19, 12:03 pm
  #811  
 
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
Originally Posted by barracuda93
Same here. Reservation system is completely dead for hours.
Now it works for me again...
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alfahund is offline  
Old Feb 26, 19, 12:06 pm
  #812  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,123
My credit card nights just posted. Could have doing this incredibly complex transaction taken down Marriott IT the past day?
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UA-NYC is offline  
Old Feb 26, 19, 12:09 pm
  #813  
 
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
And now it's down again... was able to do my booking in the 5 seconds it worked...
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alfahund is offline  
Old Feb 26, 19, 12:27 pm
  #814  
 
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,170
I would encourage everyone who booked away from Marriott to write in to Arne's office otherwise they won't be aware about the "book away" effect during their intermittent IT outages.
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Intl359Widget is offline  
Old Feb 26, 19, 12:39 pm
  #815  
 
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 476
I can't access any rates or availability right now, too.
App and website totally off
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GoldenItalianBoy is offline  
Old Feb 26, 19, 12:55 pm
  #816  
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Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Yep, completely useless. Been down for me all day. Ended up booking through Amex FHR anyway.
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cmd320 is offline  
Old Feb 26, 19, 1:28 pm
  #817  
 
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 804
Mobile phone number is either empty or invalid format

I keep getting the"Our server is being stubborn, please try again" or "Mobile phone number is either empty or invalid format" message (no matter how I put in my phone number) when I tried to book.
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milemission is offline  
Old Feb 26, 19, 1:38 pm
  #818  
A FlyerTalk Posting Legend
 
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 51,879
Been trying to book Marriotts today - several stays upcoming where the local Marriott is a better property than the local Hilton.

I have given up and booked Hilton. 5 stays. I won't come back and cancel/rebook later - not worth my time.

This is beyond the usual nuisance that Marriott constantly forgets who I am, forgets my AAA number, and forgets all of my credit card numbers. Now I can't even book the stays as a non-member or a member.

Marriott is burning to the ground and it's painfully obvious to even the most casual observer that nobody cares and nobody is remotely accountable.

On the plus side, Hilton is a reliable experience. Diamond benefits are about as lame as Platinum Premier benefits. Oh, sorry, "Titanium" benefits, I forgot I've been downgraded to the metal that is worth like 2 bucks an ounce. But their systems work, their OLCI lets me pick my room, they accept the generic AAA number since I don't have mine memorized, and their digital key works.
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pinniped is offline  
Old Feb 26, 19, 2:06 pm
  #819  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,408
I've had the mobile # error for at least 6 months on there. I just eventually deleted the number entirely.
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KRSW is online now  
Old Feb 26, 19, 2:31 pm
  #820  
 
Join Date: Apr 2013
Posts: 16
Between the lack of points/stays posting -- and the inability to actually book a room I'll be in a Hilton for the first time ever next week.
I've submitted a status match request and depending on how it goes just may not be back.
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genxer is offline  
Old Feb 26, 19, 4:13 pm
  #821  
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,482
Everyone is clearly mistaken:

All systems go

Reservations, members accounts, and other major system functionality are all up and running at this time.
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CLEguy is offline  
Old Feb 26, 19, 4:37 pm
  #822  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,123
LOL of course I still get this message when trying to check my Activity

We’re temporarily unable to display the information you requested.Please try again later.
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UA-NYC is offline  
Old Feb 26, 19, 4:53 pm
  #823  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,408
@CLEguy: I was going to post that as well. Doing a bit of digging, it looks like status.marriott.com/faq/ hasn't been updated since mid-October. Yet another failure by Marriott's IT department, marketing department, and ultimately, Arne himself.

Even the crusty 12-20 year old servers & equally old software we run in my office are smart enough to update our status page and e-mail someone when something goes Tango Uniform. I believe our monitoring software is 18 years old.
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KRSW is online now  
Old Feb 26, 19, 7:52 pm
  #824  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 70,188
9:51pm EDT. "We are temporarily unable to process requests for rates and availability."
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SkiAdcock is offline  
Old Feb 26, 19, 8:12 pm
  #825  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 70,188
I think the Germans are going to be surprised to find out that Frankfurt & Berlin are the same city. Just searched on Frankfurt & 2 Berlin properties came up. Sigh...
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SkiAdcock is offline  

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