Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jun 27, 2019, 12:24 pm
#1081
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
It's because these problems still exist. I have good relationships with several Marriott properties which I stay at frequently. Unfortunately, Marriott.com gets in the way of doing that at times. Less now than 6 months ago, but nowhere near as reliable and functional as it was 18+ months ago, and well below the industry average. Keeping silent isn't going to fix anything, especially since Marriott's higher-ups and even IT department seem to think everything's fine. For what it's worth, I have been in touch with some of the higher-ups regarding IT issues, some pretty serious. It took awhile to get their attention and they move extremely slowly, BUT, they're starting to see that they have a problem.
Jul 5, 2019, 10:02 pm
#1082
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,622
It took them over a year to implement it...but the new, improved Marriott.com now has the same functionality from 1972's MARSHA! YAY!!! In seriousness, I'm glad to see this back. Marriott Devs -- any chance of getting the SPG price grid implemented? This is a great start and is much appreciated, but the SPG grid was great.
Jul 18, 2019, 5:02 pm
#1084
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Why is this so freakin' hard.
Make a reservation - get confirmation email (so the system knows my address)
Make another reservation - no confirmation email (over a week ago)
Cancel a different reservation - no confirmation email (again, over a week ago)
Look up another reservation to confirm bedding - "An unexpected error has occurred. This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
"Find the credit card that's right for you" sure works fine though.
Simply unacceptable.
Make a reservation - get confirmation email (so the system knows my address)
Make another reservation - no confirmation email (over a week ago)
Cancel a different reservation - no confirmation email (again, over a week ago)
Look up another reservation to confirm bedding - "An unexpected error has occurred. This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
"Find the credit card that's right for you" sure works fine though.
Simply unacceptable.
Jul 19, 2019, 5:00 am
#1085
Join Date: Mar 2014
Location: PA
Programs: AA-EXP, Marriott(T)
Posts: 208
Is anyone else getting ""We’re temporarily unable to display the information you requested. Please try again later." for account activity? (APP and Desktop) It's been that way for three days now. I haven't seen that problem for a while. 
Jul 19, 2019, 5:23 am
#1086
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
My favorite is "Our server is been stubborn" when checking availability.
Just keep trying and it will work at some point.
Jul 19, 2019, 10:52 am
#1088
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Update on previous display issues detailed in these posts
https://www.flyertalk.com/forum/31245273-post1077.html and https://www.flyertalk.com/forum/31245404-post1079.html
After contacted the Champion folks, and they in turn forwarded it to IT, with a few back and forth because despite I specifically told them it was showing on Desktop, the IT replied with comment on App issue... eventually IT said to check frequently it may fix itself on next App update. Note IT insisted it was App.
It now finally shows reservation in correct sequence.
This seems to indicate that App and Desktop has some type of connection, that App updates can mess up the desktop side.
https://www.flyertalk.com/forum/31245273-post1077.html and https://www.flyertalk.com/forum/31245404-post1079.html
After contacted the Champion folks, and they in turn forwarded it to IT, with a few back and forth because despite I specifically told them it was showing on Desktop, the IT replied with comment on App issue... eventually IT said to check frequently it may fix itself on next App update. Note IT insisted it was App.
It now finally shows reservation in correct sequence.
This seems to indicate that App and Desktop has some type of connection, that App updates can mess up the desktop side.
Jul 20, 2019, 2:27 am
#1089
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Can't log in - says error when there isn't one
Correct login and password but 2 browsers lead to error messages saying incorrect login/password. Is anyone else having this problem?
According to titanium line "there is no IT" when I asked to speak to them !?
According to titanium line "there is no IT" when I asked to speak to them !?
Jul 20, 2019, 5:34 am
#1091
Join Date: Apr 2018
Posts: 66
No there really is no IT dept. At least not one you or ANY guest/caller can be transferred to or that the agent can even call and talk to on your behalf. The only options available to agents are open a case, or send you a password reset email or send an email to the app people if it's an app issue and even that forces the agent to be in the middle. Opening a case usually takes several days to resolve and even then it's not going to go to an IT person. Only way it will end up in front of an IT-ish type person is if the agent opening the case makes it clear they've tried every other trouble shooting technique given to them. In almost all cases the problem is on the guests end. I can count on one hand and don't even need the whole hand the number of times it wasn't on the guest's end.
The old spg website used to be terrible to try to get into but the Marriott website seems much much more able to deal with the 50 trillion browsers and such people feel the need to use. Clear your cache. Clear the passwords stored in the browser and that usually resolves the issue.
Trying a different browser will often resolve the issue.
What's the exact place in the process you're getting the error? My biggest complaint with the current website is it doesn't give clear, easy to figure out errors. So you usually have no idea what piece of information needs corrected.
The old spg website used to be terrible to try to get into but the Marriott website seems much much more able to deal with the 50 trillion browsers and such people feel the need to use. Clear your cache. Clear the passwords stored in the browser and that usually resolves the issue.
Trying a different browser will often resolve the issue.
What's the exact place in the process you're getting the error? My biggest complaint with the current website is it doesn't give clear, easy to figure out errors. So you usually have no idea what piece of information needs corrected.
Jul 20, 2019, 9:53 am
#1092
Join Date: Mar 2014
Location: PA
Programs: AA-EXP, Marriott(T)
Posts: 208
I gave up on waiting and called in. The CSR confirmed there was some problem with my account ad asked to "reset it" since the CSR could only see activity from July 2018! I was told they put in a request to have it fixed but it is a tad concerning.
Jul 20, 2019, 4:44 pm
#1094
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Jul 20, 2019, 8:12 pm
#1095
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Update - finally made the site took new password. BUT, despite the claim of security need to force change password, there is NO email coming to inform me the password is changed - just how secured that can be? Virtually all sites once password is changed, the email in profile will receive a notice. Nada from Marriott site. So much for the security need to force the change of password.
Why the site randomly picks customers to force a reset of password? This has happened to me twice this year and once last year. It has not happened to my husband's account even once...
So annoying.
Last edited by Happy; Jul 20, 2019 at 9:25 pm