Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 1, 2018, 6:23 pm
#1051
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Yup
I copied her and corporate. I said I just assumed she retired because I never hear from her. Then I heard...
Nov 1, 2018, 11:52 pm
#1052
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
They should have the $100 cash guarantee
You know how some Marriott properties give you $100 cash on the spot if they don't honor certain requests or offer Platinum Amenity? They should expand that to the Ambassador program - requests made via Ambassador not honored or no response from Ambassador within 24 hours - you get $100 cash! That will fix the program.
Nov 2, 2018, 7:08 am
#1053
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Nov 2, 2018, 8:55 am
#1054
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 349
Look No Further
Me: Hi can you please check on my look no further guarantee. I booked 2 rooms on one reservation, and submitted the LNF claim as two rooms. The reservation was automatically split into two. However, but the claim was applied to only one room.
Ambassador: The best rate guarantee only applies to you, not your family and friends.
Me. Look no further is not an elite benefit, it applies to everyone.
Want to get our best available rate? With our Look No Further® Best Rate Guarantee, you always will. And it’s easy:
Awaiting response.
I did email look no further team, a few days ago and did not get a response so I thought I would try the Ambassador.
Me: Hi can you please check on my look no further guarantee. I booked 2 rooms on one reservation, and submitted the LNF claim as two rooms. The reservation was automatically split into two. However, but the claim was applied to only one room.
Ambassador: The best rate guarantee only applies to you, not your family and friends.
Me. Look no further is not an elite benefit, it applies to everyone.
Look No Further® Guarantee Claim Form
Want to get our best available rate? With our Look No Further® Best Rate Guarantee, you always will. And it’s easy:
- Book your stay direct with us through one of our official online reservation channels, by calling our reservations line, or by visiting one of our hotels.
- If you find a lower rate for the same hotel, room type and dates within 24 hours of making your reservation, submit a Look No Further® Guarantee claim form. We’ll review the claim, and if approved, we’ll match the rate and give you an additional 25% discount on the room or 5,000 Marriott Loyalty Program Points…it’s up to you.
Awaiting response.
I did email look no further team, a few days ago and did not get a response so I thought I would try the Ambassador.
Nov 2, 2018, 8:58 am
#1055
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 349
So my 5 SNAs for our StR Bal Harbour 5 night award stay didn’t clear as of yesterday...and yet we arrived today and were upgraded to a Royal Suite (2 bedrooms). So I get the massive upgrade and didn’t even use the SNAs.
I’d mentioned to my Ambassador that I’d love this 2 bedroom Royal Suite since we’ll be joined in a few days by our great friends for 2 nights of our stay (using my points for a second award stay). But I didn’t think she’d be able to get it for me. Not only that, but the hotel refunded the points for the second room despite my protests.
Let’s just be clear that the Royal Suite isn’t part of the SNA or standard suite upgrade pool. This specialty suite is the 3rd highest category suite in the hotel.
My Ambassador rocks.
I’d mentioned to my Ambassador that I’d love this 2 bedroom Royal Suite since we’ll be joined in a few days by our great friends for 2 nights of our stay (using my points for a second award stay). But I didn’t think she’d be able to get it for me. Not only that, but the hotel refunded the points for the second room despite my protests.
Let’s just be clear that the Royal Suite isn’t part of the SNA or standard suite upgrade pool. This specialty suite is the 3rd highest category suite in the hotel.
My Ambassador rocks.
Nov 2, 2018, 2:03 pm
#1056
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
As another data point, my stays have been crediting but I had a couple of stays in a row that didn't post. I just uploaded them to the website on Wednesday to get credit but didn't send them to my ambassador. I received an email today from my ambassador telling me that she had credited them to my account and telling me I can just email any to her in the future. That's about a 36 hour turn around and interesting that an upload to the website would get referred to her.
Nov 2, 2018, 2:07 pm
#1057
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
That’s a positive and frankly a bit of a surprise. I know back in SPG days I made a few requests of the Starwood system ignoring my Ambassador who was contacted internally when problems arose so that he could tackle them and ensure that I didn’t get a half assed answer back.
I’ve seen no evidence of the system cooperating with my Ambassador since the merger, so maybe things are on the up (I’m doing very few stays with Marriott at the moment, so I don’t have many data points).
I’ve seen no evidence of the system cooperating with my Ambassador since the merger, so maybe things are on the up (I’m doing very few stays with Marriott at the moment, so I don’t have many data points).
Nov 2, 2018, 7:44 pm
#1058
Join Date: Feb 2002
Location: San Diego, CA
Programs: SPG Platinum, HH Diamond, MR/RC Plat, KLM Plat, AS MVPG75K, UA Gold
Posts: 229
I've also requested a new Ambassador after several interactions with my assigned one who was incidentally also my prior SPG Ambassador. The deal breaker for me was when I emailed her about an Autograph hotel which seemed to not be complying with providing Platinums with breakfast claiming they were "exempt". The response I got was that Autograph hotels only have to offer 1,000 points OR a $10 credit BUT if this had been a resort I would receive breakfast 
Nov 2, 2018, 8:44 pm
#1059
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Maybe Ambassadors should be required to pass a test on Starriott elite benefits and general program rules.
Nov 2, 2018, 8:55 pm
#1060
Join Date: May 2004
Location: Seattle
Programs: Marriott Ambassador LT Titanium, Hyatt Globalist, United LT Silver
Posts: 1,085
I have had great experiences so far. It took awhile to get one assigned to me (earned it at the time of migration but was never contacted; patiently waited until I enlisted the help of Starwood Lurker a couple weeks ago). However, since my initial contact, she's been great. Had a pleasant conversation to discuss my needs and preferences, set expectations, etc. While I don't expect to use my ambassador all that much, she's been extremely helpful this past week. She's been super responsive. I sent in a list of missing points ranging from the past seven months EOD last Friday and by Monday morning the missing points had already been added. She tried to change a mistake I made in selecting my Annual Choice Benefit (completely my fault) and while unable change, she kept me apprised of her efforts; and gifted some bonus points since I never received a reply from my email sent over two months ago about this issue. I had a free night award that I previously got extended but was unable to use online when I went to book; she took care of that for me. Had a missing stay that I requested a week ago online; was going to wait but since I was emailing with her, I sent her my folio and within 30 minutes had the stay posted.
So, I've had nothing but great experiences so far.
So, I've had nothing but great experiences so far.
Nov 2, 2018, 11:17 pm
#1061
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I have had great experiences so far. It took awhile to get one assigned to me (earned it at the time of migration but was never contacted; patiently waited until I enlisted the help of Starwood Lurker a couple weeks ago). However, since my initial contact, she's been great. Had a pleasant conversation to discuss my needs and preferences, set expectations, etc. While I don't expect to use my ambassador all that much, she's been extremely helpful this past week. She's been super responsive. I sent in a list of missing points ranging from the past seven months EOD last Friday and by Monday morning the missing points had already been added. She tried to change a mistake I made in selecting my Annual Choice Benefit (completely my fault) and while unable change, she kept me apprised of her efforts; and gifted some bonus points since I never received a reply from my email sent over two months ago about this issue. I had a free night award that I previously got extended but was unable to use online when I went to book; she took care of that for me. Had a missing stay that I requested a week ago online; was going to wait but since I was emailing with her, I sent her my folio and within 30 minutes had the stay posted.
So, I've had nothing but great experiences so far.
So, I've had nothing but great experiences so far.
I had read about other’s Ambassadors helping with upgrades and lavishing gifts and that was my initial expectation- It is hard to know for sure but I don’t really see any difference here. Of course I’ve always had great luck with upgrades for many years before I had an Ambassador and continue to do so, so that’s difficult to evaluate. All of the complimentary champagne, flowers, fruit plates, desserts etc are signed by the General Manager- I haven’t received anything signed by my Ambassador yet, although she did take note of my birthday on our initial phone call. That’s coming up so we’ll see.
To be honest I was already satisfied with the Platinum recognition I get at SPG hotels- I have been fortunate to get wonderful upgrades (I still mostly stay at legacy Starwood hotels but my recent stay at a top Marriott property was fantastic). I really don’t know how much more my Ambassador could do here.
So bottom line— I didn’t know what to expect from an Ambassador. I ended up being pleasantly surprised. As it turns out mine has been invaluable during this transition.
Nov 3, 2018, 2:59 am
#1062
Join Date: Jul 2000
Location: AUH
Posts: 8,267
As another data point, my stays have been crediting but I had a couple of stays in a row that didn't post. I just uploaded them to the website on Wednesday to get credit but didn't send them to my ambassador. I received an email today from my ambassador telling me that she had credited them to my account and telling me I can just email any to her in the future. That's about a 36 hour turn around and interesting that an upload to the website would get referred to her.
Nov 3, 2018, 3:16 am
#1063
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
Well shoot. Based on some of these recent posts I’m starting to regret not trying to make 100 nights at Starriott this year. Not sure if I can reasonably hit 20 more nights this year and I’m assuming it’s still not worth burning ten nights on points just to hit the mark?
Nov 3, 2018, 4:06 am
#1064
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
So far, my ambassador (or her colleague) have been responding email promptly.
All the correspondence was cced to ambassador service email as the ambassador personal email seems to be not working somehow..
All the correspondence was cced to ambassador service email as the ambassador personal email seems to be not working somehow..
Nov 3, 2018, 8:19 am
#1065
Join Date: May 2004
Location: Seattle
Programs: Marriott Ambassador LT Titanium, Hyatt Globalist, United LT Silver
Posts: 1,085