Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Oct 29, 2018, 9:13 pm
#1036
Join Date: Nov 2017
Posts: 8
Did anyone who got platinum premier elite + ambassador in 2018 via events had their ambassador contact them?
Oct 30, 2018, 6:13 am
#1037
Join Date: Jan 2016
Location: Ex-MSP
Programs: UA: Plat, Marriott: Annual Ambassador, Lifetime Grandfather
Posts: 293
-------------------
Yes. I had to wait about 3-4 weeks or so after the August 18th merger, but my Ambassador was assigned, and we found a time to chat. We talked for about 30 minutes or so, asking questions of each other, her gathering information about me and my stay preferences, etc...
Since then, I have contacted her for a couple of missing stays, which she took care of very promptly. (For the curious, the missing stays were from two different hotels, the Gaylord National Harbor and the Residence Inn in Jersey City, where I've been spent probably 30 weeks this year.) Otherwise, it's status quo -- I make reservations through the website, generally speaking, and haven't been having many issues.
-mvitale
Last edited by mvitale; Oct 30, 2018 at 6:19 am Reason: Ooops, not enough coffee.
Oct 30, 2018, 6:17 am
#1038
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
How do you get an Ambassador via events? On the SPG side, 100+ SPG only nights are required (which wouldn't include the Marriott Rewarding Events 10 nights per trivial meeting) while otherwise 100+ nights and $20,000 spend is required.
Oct 30, 2018, 6:36 am
#1039
Join Date: Nov 2017
Posts: 8
Yes. I had to wait about 3-4 weeks or so after the August 18th merger, but my Ambassador was assigned, and we found a time to chat. We talked for about 30 minutes or so, asking questions of each other, her gathering information about me and my stay preferences, etc...
Since then, I have contacted her for a couple of missing stays, which she took care of very promptly. (For the curious, the missing stays were from two different hotels, the Gaylord National Harbor and the Residence Inn in Jersey City, where I've been spent probably 30 weeks this year.) Otherwise, it's status quo -- I make reservations through the website, generally speaking, and haven't been having many issues.
-mvitale
Since then, I have contacted her for a couple of missing stays, which she took care of very promptly. (For the curious, the missing stays were from two different hotels, the Gaylord National Harbor and the Residence Inn in Jersey City, where I've been spent probably 30 weeks this year.) Otherwise, it's status quo -- I make reservations through the website, generally speaking, and haven't been having many issues.
-mvitale
That's nice.
Last edited by calbino; Oct 30, 2018 at 6:37 am Reason: coffee too!
Oct 30, 2018, 9:52 am
#1040
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Wondering how that works ... maybe 34 nights at SPG with multiple rooms before the rule changed?
Oct 30, 2018, 3:01 pm
#1041
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Does ambassadors still have issue with their emails ?
Sent one to my ambassador yesterday and since its quite urgent, I cced ambassador service email as well.
She reply straight away.
Then I reply her email ( forgot to cced to amb service) and no further reply for the whole day....
Maybe I try send the email again and cc to service tommorow
Sent one to my ambassador yesterday and since its quite urgent, I cced ambassador service email as well.
She reply straight away.
Then I reply her email ( forgot to cced to amb service) and no further reply for the whole day....
Maybe I try send the email again and cc to service tommorow
Oct 30, 2018, 3:22 pm
#1042
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
That would work, but no rewarding (or not) events would be needed, although I guess someone could have done MR rewarding events to collect nights toward lifetime status, assuming that these things do count for lifetime.
Oct 30, 2018, 4:02 pm
#1043
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
It's a unicorn that doesn't exist, but it's fun to point as a boogeyman
Oct 30, 2018, 5:50 pm
#1044
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Amazing data point: Royal Suite upgrade at StR Bal Harbour
So my 5 SNAs for our StR Bal Harbour 5 night award stay didn’t clear as of yesterday...and yet we arrived today and were upgraded to a Royal Suite (2 bedrooms). So I get the massive upgrade and didn’t even use the SNAs.
I’d mentioned to my Ambassador that I’d love this 2 bedroom Royal Suite since we’ll be joined in a few days by our great friends for 2 nights of our stay (using my points for a second award stay). But I didn’t think she’d be able to get it for me. Not only that, but the hotel refunded the points for the second room despite my protests.
Let’s just be clear that the Royal Suite isn’t part of the SNA or standard suite upgrade pool. This specialty suite is the 3rd highest category suite in the hotel.
My Ambassador rocks.
I’d mentioned to my Ambassador that I’d love this 2 bedroom Royal Suite since we’ll be joined in a few days by our great friends for 2 nights of our stay (using my points for a second award stay). But I didn’t think she’d be able to get it for me. Not only that, but the hotel refunded the points for the second room despite my protests.
Let’s just be clear that the Royal Suite isn’t part of the SNA or standard suite upgrade pool. This specialty suite is the 3rd highest category suite in the hotel.
My Ambassador rocks.
Oct 30, 2018, 10:06 pm
#1045
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Does ambassadors still have issue with their emails ?
Sent one to my ambassador yesterday and since its quite urgent, I cced ambassador service email as well.
She reply straight away.
Then I reply her email ( forgot to cced to amb service) and no further reply for the whole day....
Maybe I try send the email again and cc to service tommorow
Sent one to my ambassador yesterday and since its quite urgent, I cced ambassador service email as well.
She reply straight away.
Then I reply her email ( forgot to cced to amb service) and no further reply for the whole day....
Maybe I try send the email again and cc to service tommorow
Oct 31, 2018, 9:38 am
#1046
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
I need a new ambassador
I need a new ambassador. I’ve been in the program for years, and this is the worst I’ve seen. It takes up to five days to get a simple response. Can someone please tell me how to request a new ambassador? I’ve emailed them, but I assume that will also take weekS. She’s gone from a decent ambassador, to a horrible one who does more harm than help.
Oct 31, 2018, 12:27 pm
#1047
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
So my 5 SNAs for our StR Bal Harbour 5 night award stay didn’t clear as of yesterday...and yet we arrived today and were upgraded to a Royal Suite (2 bedrooms). So I get the massive upgrade and didn’t even use the SNAs.
I’d mentioned to my Ambassador that I’d love this 2 bedroom Royal Suite since we’ll be joined in a few days by our great friends for 2 nights of our stay (using my points for a second award stay). But I didn’t think she’d be able to get it for me. Not only that, but the hotel refunded the points for the second room despite my protests.
Let’s just be clear that the Royal Suite isn’t part of the SNA or standard suite upgrade pool. This specialty suite is the 3rd highest category suite in the hotel.
My Ambassador rocks.
I’d mentioned to my Ambassador that I’d love this 2 bedroom Royal Suite since we’ll be joined in a few days by our great friends for 2 nights of our stay (using my points for a second award stay). But I didn’t think she’d be able to get it for me. Not only that, but the hotel refunded the points for the second room despite my protests.
Let’s just be clear that the Royal Suite isn’t part of the SNA or standard suite upgrade pool. This specialty suite is the 3rd highest category suite in the hotel.
My Ambassador rocks.
Congrats! While I sometimes people get benefits as a repeat guest, etc., its clear your ambassador really helped on this! Have fun!
Nov 1, 2018, 12:11 am
#1048
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
I need a new ambassador. I’ve been in the program for years, and this is the worst I’ve seen. It takes up to five days to get a simple response. Can someone please tell me how to request a new ambassador? I’ve emailed them, but I assume that will also take weekS. She’s gone from a decent ambassador, to a horrible one who does more harm than help.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Nov 1, 2018, 2:44 pm
#1049
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Thanks.
The fastest response ever got from my ambassador, was the response to my email to change ambassadors. I’m not sure what to make of that.
Nov 1, 2018, 4:13 pm
#1050
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
What did she reply?