Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Oct 27, 2018, 7:36 am
#1021
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Question here. If I cross over 100 nights this year but don't make the spend requirements, what happens in 2019? Do the nights over 75 just roll ever to the next year qualification?...or do they roll over after the 100 level? I am pretty sure I will not make the spend but wanting to see what happens when I don't. Forgive me if this has been answered in another thread.
K
K
Rollover ended with the merger. Everyone starts 2019 with zero nights. [BTW, SPG never had rollover except for a few targeted promotions that permitted nights earned late in the year to also count for the following year.]
Oct 27, 2018, 7:40 am
#1022
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Question here. If I cross over 100 nights this year but don't make the spend requirements, what happens in 2019? Do the nights over 75 just roll ever to the next year qualification?...or do they roll over after the 100 level? I am pretty sure I will not make the spend but wanting to see what happens when I don't. Forgive me if this has been answered in another thread.
K
K
Oct 27, 2018, 10:03 am
#1023
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Would you rather have rollover nights OR a 4pm late checkout, breakfast at resorts & other brands not had before, SNAs, better point earning, better amenity, ability to earn an Ambassador, and a whole new pool of nicer hotels to choose from?
Oct 27, 2018, 1:30 pm
#1024
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
And ... as they are, I'm looking forward to 2020 when the everyone isn't a plat premier. It might even be nice if legacy SPG properties would bother to figure out who the are Plat Premier guests since we're two months into the program ....it seems odd that the guy at a random TownPlace suites understands the program but someone at the W, Westin, and LC don't.
And, of course, I appreciate the concerns that others on this thread have regarding responsiveness of their ambassadors and ability to contact properties by email, although I haven;t had that problem.
Oct 27, 2018, 2:52 pm
#1025
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Well ... if we're being purely objective, the changes from the old MR program are a mixed bag with some improvements and some downgrades. For me,. its a clear downgrade but offset by the breakfast at resorts and broader selection of hotels. But ... at this point, its all irrelevant as they are what they are.
Oct 27, 2018, 3:06 pm
#1026
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Perhaps we can stick to the thread topic of good and bad Ambassador experiences. For other discussions and debates, please refer to the appropriate thread(s). Thanks.
Oct 27, 2018, 3:06 pm
#1027
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Hopefully, MR can get hotels in line with the changes so that all the properties follow the rules. The other problem is that there are now tons of PPE's and its going to take until 2020 to get those numbers back to historical levels.
Oct 27, 2018, 8:52 pm
#1028
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Only request the Platinum line hasn’t been able to address is getting Ambassadors to respond. They sent back a message saying a Supervisor for the Ambassador service claims there are no issues with broken communication. Per her, email and phone lines are all working properly and Ambassadors are all responsive to requests.
HaHaHaHa .... ROTFL. 😂
Oct 28, 2018, 7:04 am
#1029
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Since both my Ambassador and the general Ambassador line has been non-responsive and the Platinum line provides massively better service .... I’ll treat the Ambassador “benefits” as a downgrade.
Only request the Platinum line hasn’t been able to address is getting Ambassadors to respond. They sent back a message saying a Supervisor for the Ambassador service claims there are no issues with broken communication. Per her, email and phone lines are all working properly and Ambassadors are all responsive to requests.
HaHaHaHa .... ROTFL. 😂
Oct 28, 2018, 7:43 am
#1030
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
I’m a first time Amb status holder, with 90% stays in Marriott. My ambassador has been extremely responsive and helpful, both via email and phone. Just adding a data point to contradict what seems to be a recent theme.
Oct 28, 2018, 9:45 pm
#1031
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 896
Every time I try to call an ambassador lately I dont get through. Either it's a few rings then *click* or the hold music never comes on and no one ever answers. I had been trying to get a few issues resolved that included miror things like a stay not crediting and m,ore important, like a property charging my card for random amounts AFTER checkout on a prepaid stay, with no explanation why it's happening - as in multiple times. The only way I got a response from my ambassador was to reach out to William after she was MIA for the better part of a week. prior to that, after the merger I didnt have any interaction with my ambassador, every email I sent to her direct address was answered by someone else on the team.
The only positive experience as of late was a nice little welcome surprise at the le meridian in london on my last stay a week ago, but the card with it was signed from the gm, and didnt mention my ambassador, so I dont know if she arraigned it or the hotel did that on their own.
Given my travel spend and nights for the year, I should have no problem re-qualifying next year, but at this rate I dont see much incentive to go beyond 75 nights next year. As other have suggested Ive discovered just calling the general platinum concierge line gets a faster response.
The only positive experience as of late was a nice little welcome surprise at the le meridian in london on my last stay a week ago, but the card with it was signed from the gm, and didnt mention my ambassador, so I dont know if she arraigned it or the hotel did that on their own.
Given my travel spend and nights for the year, I should have no problem re-qualifying next year, but at this rate I dont see much incentive to go beyond 75 nights next year. As other have suggested Ive discovered just calling the general platinum concierge line gets a faster response.
Oct 29, 2018, 12:40 am
#1032
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
My ambassador was slow in responding for the first couple weeks post merger, but now has been responding almost as quickly as she did before, usually same day. I’ve had the same Ambassador since the program started with SPG, so perhaps I’m getting better treatment from her as a result. She told me that the IT issues internally for them post Aug 18 have been extremely time consuming and it takes at least twice as long to get anything done. She also told me that each ambassador is responsible for 150-200 members, although not all of them make use of their ambassador.
Oct 29, 2018, 7:23 am
#1033
Join Date: Jan 2010
Location: YKF/YYZ
Programs: Bonvoy Ambassador Elite, Lifetime Titanium Elite, AC, UA Silver
Posts: 29
Since both my Ambassador and the general Ambassador line has been non-responsive and the Platinum line provides massively better service .... I’ll treat the Ambassador “benefits” as a downgrade.
Only request the Platinum line hasn’t been able to address is getting Ambassadors to respond. They sent back a message saying a Supervisor for the Ambassador service claims there are no issues with broken communication. Per her, email and phone lines are all working properly and Ambassadors are all responsive to requests.
HaHaHaHa .... ROTFL. 😂
Oct 29, 2018, 7:40 pm
#1034
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Yeah, mine sent me a bad phone number. If your sig line has an erroneous phone number just how should I believe you have any attention to detail to support HVC?
Oct 29, 2018, 7:43 pm
#1035
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417