Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Sep 30, 2018, 11:36 am
#901
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Between Marriott's lower service and quality standards than SPG, increased response times from my Ambassador, and lack of special requests or recognition on the property level; I see no reason to direct $20K in spend to Marriott just to have an Ambassador.
As somone who was part of the original invitation to the Ambassador program and really, really enjoyed my past engagement with the Ambassador team, I don't say the above lightly.
As somone who was part of the original invitation to the Ambassador program and really, really enjoyed my past engagement with the Ambassador team, I don't say the above lightly.
Sep 30, 2018, 8:47 pm
#902
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Between Marriott's lower service and quality standards than SPG, increased response times from my Ambassador, and lack of special requests or recognition on the property level; I see no reason to direct $20K in spend to Marriott just to have an Ambassador.
As somone who was part of the original invitation to the Ambassador program and really, really enjoyed my past engagement with the Ambassador team, I don't say the above lightly.
As somone who was part of the original invitation to the Ambassador program and really, really enjoyed my past engagement with the Ambassador team, I don't say the above lightly.
Oct 1, 2018, 2:00 am
#903
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I'm seeing the nights and spend meter as full, and a congratulation message on having Ambassador status until January 2019. Why is it showing last year's earn instead of this year? Is anyone else seeing this?
Also, I've noticed the quality of Ambassador service has gone down significantly since the merger. It takes days for responses now and I haven't heard from my own Ambassador in a long time.
Also, my account is missing nights left and right, I have reservations coming up in the system I've never heard of… and I see error messages all over the place.
This merger has been the biggest cluster.... I've seen.
Also, I've noticed the quality of Ambassador service has gone down significantly since the merger. It takes days for responses now and I haven't heard from my own Ambassador in a long time.
Also, my account is missing nights left and right, I have reservations coming up in the system I've never heard of… and I see error messages all over the place.
This merger has been the biggest cluster.... I've seen.
Oct 1, 2018, 4:44 am
#904
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
I can accept that not all Ambassadors are of the same quality and experience, especially now that the programs have merged. But it’s highly unlikely that any regular Platinum agent is going to be more motivated and/or have more experience and capability than an Ambassador.
Oct 1, 2018, 5:55 am
#905
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
It is a known and acknowledged CF...web site shows I'm good to go for next year, app correctly shows I still am $9K or so short.
Oct 1, 2018, 7:38 am
#906
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Oct 1, 2018, 7:50 am
#907
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Oct 1, 2018, 10:00 am
#908
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I saw that but wasn't sure where the spend came from.
Coincidentally, while I'm well over the spend and night requirement for next year, mine shows I have ambassador service through January 2019 not 2020. If I had to guess, I suspect it has something to do with overriding the code to identify those who had ambassadors under the legacy Marriott program.
Oct 1, 2018, 1:34 pm
#909
Join Date: Jul 2014
Posts: 12
I may have missed the reasons for this earlier in the thread, but my app now does not list my ambassador's contact information. In fact I can't find any information on my ambassador on the website either.
What's up with getting rid of this info? Or where did it get moved to?
What's up with getting rid of this info? Or where did it get moved to?
Oct 1, 2018, 1:35 pm
#910
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Thanks!
I saw that but wasn't sure where the spend came from.
Coincidentally, while I'm well over the spend and night requirement for next year, mine shows I have ambassador service through January 2019 not 2020. If I had to guess, I suspect it has something to do with overriding the code to identify those who had ambassadors under the legacy Marriott program.
I saw that but wasn't sure where the spend came from.
Coincidentally, while I'm well over the spend and night requirement for next year, mine shows I have ambassador service through January 2019 not 2020. If I had to guess, I suspect it has something to do with overriding the code to identify those who had ambassadors under the legacy Marriott program.
Oct 3, 2018, 4:39 am
#911
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
i didn't realise this a couple of months ago but i am pretty close to reaching 100 spg-only nights this year....should cross that this month....still won't make it to $20k spend for the year but at least i should get an ambassador (& more importantly the your24 benefit) for next year....
Oct 3, 2018, 9:32 am
#912
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
In printing out my confirmations for our upcoming trip I realized that I should be entitled to a points refund at the Grand Bretagne. Somehow I had missed that one when calculating which awards were eligible for a points refund . I emailed my Ambassador late in the afternoon and the next morning she called to say my refund points were already deposited into my account. Now that’s service.
Oct 3, 2018, 9:46 am
#913
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Getting skimped on points and spend credit is just the Marriott way these days . . . .
Oct 5, 2018, 10:53 am
#914
Join Date: Mar 2015
Posts: 11
I joined SPG program in 2015 and qualified Ambassador service for 4 years in a row including this year.
I'm extremely disappointed with this ambassador service, my expectation was that to have the personal touch with the single point of contact, and the ambassador gets to know my personality, hobbies, requirement, etc. Disappointingly, my ambassador only responded and reacted, like a sloth, literally, when I brought issues to the ambassador.
Like someone said in this thread, I can book hotel room on Starwood website, through OTA, or even through my concierges. Any common request, I can simply raise to the hotel, I don't have to waste my time going through my ambassador, what I needed him/her to do is to have with some special requests.
I remember clearly the first year I qualified the Ambassador service, I used my suite night awards and contacted my ambassador hoping that my request can be cleared sooner with ambassador's help. I didn't know suite night awards can only be cleared automatically couples of days before arrival (Starwood declares that it's all automatic without human intervene, somehow I don't believe the bxxxxit because my other experience proved what I suspected.). Rather than explaining how the suite night awards are declared to work, my ambassador came back to me as a hotel sales representative, repeatedly suggesting me to pay for the upgrade: $35/night for oceanview and $120/night for suite. I'm like, what?! You are my ambassador, who is supposed to the bridge between clients and the hotels, not a salesperson promoting stuffs to me.
I got really frustrated, and told my ambassador that was not what I wanted, I didn't expect my ambassador to break the rules for me (maybe a little, what's why the ambassador service exists, isn't it?) but don't play the opposite. I spoke to the manager of ambassador service and requested a new ambassador. You know what, the new ambassador doesn't get any better. Each time I called, the ambassador is not available to answer my call, well, I'm in west cost while my ambassador is in east coast, fine. I left a voice message, only until couples of days later did I receive a call back. Sent an email, same, couples of days to turn over. What's worse, ever since I qualified the ambassador service, I was like a ball being kicked between customer service and ambassador. Since my ambassador is so hard to get a hold of, I sometimes spoke to the customer service, and they pulled my account and told me that, well sir, you have ambassador, you can let him/her know, or we can pass the details of your case to the ambassador and have him/her follow up with you.
So, I agree with you, I am EXTREMELY disappointed with the ambassador, and the entire ambassador service, maybe some of you guys have really good ambassadors who really care about you and want you make your trip and stay better. But unfortunately, I didn't have that luck to find one.
I'm extremely disappointed with this ambassador service, my expectation was that to have the personal touch with the single point of contact, and the ambassador gets to know my personality, hobbies, requirement, etc. Disappointingly, my ambassador only responded and reacted, like a sloth, literally, when I brought issues to the ambassador.
Like someone said in this thread, I can book hotel room on Starwood website, through OTA, or even through my concierges. Any common request, I can simply raise to the hotel, I don't have to waste my time going through my ambassador, what I needed him/her to do is to have with some special requests.
I remember clearly the first year I qualified the Ambassador service, I used my suite night awards and contacted my ambassador hoping that my request can be cleared sooner with ambassador's help. I didn't know suite night awards can only be cleared automatically couples of days before arrival (Starwood declares that it's all automatic without human intervene, somehow I don't believe the bxxxxit because my other experience proved what I suspected.). Rather than explaining how the suite night awards are declared to work, my ambassador came back to me as a hotel sales representative, repeatedly suggesting me to pay for the upgrade: $35/night for oceanview and $120/night for suite. I'm like, what?! You are my ambassador, who is supposed to the bridge between clients and the hotels, not a salesperson promoting stuffs to me.
I got really frustrated, and told my ambassador that was not what I wanted, I didn't expect my ambassador to break the rules for me (maybe a little, what's why the ambassador service exists, isn't it?) but don't play the opposite. I spoke to the manager of ambassador service and requested a new ambassador. You know what, the new ambassador doesn't get any better. Each time I called, the ambassador is not available to answer my call, well, I'm in west cost while my ambassador is in east coast, fine. I left a voice message, only until couples of days later did I receive a call back. Sent an email, same, couples of days to turn over. What's worse, ever since I qualified the ambassador service, I was like a ball being kicked between customer service and ambassador. Since my ambassador is so hard to get a hold of, I sometimes spoke to the customer service, and they pulled my account and told me that, well sir, you have ambassador, you can let him/her know, or we can pass the details of your case to the ambassador and have him/her follow up with you.
So, I agree with you, I am EXTREMELY disappointed with the ambassador, and the entire ambassador service, maybe some of you guys have really good ambassadors who really care about you and want you make your trip and stay better. But unfortunately, I didn't have that luck to find one.
Oct 5, 2018, 6:12 pm
#915
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
Continued Failure
I phoned and emailed my ambassador on Monday morning this week (yes, I used all 3 variants of her email) and it’s now Friday night and have heard nothing.
I actually have not heard from my ambassador since August 20th despite numerous emails and phone calls. I have had 1 of 4 emails answered, and that one 3 days after sending and by a different ambassador.
The program, for me, is essentially over.
I actually have not heard from my ambassador since August 20th despite numerous emails and phone calls. I have had 1 of 4 emails answered, and that one 3 days after sending and by a different ambassador.
The program, for me, is essentially over.