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FAQ : Marriott's "breakfast offering" explained, by brand and by Bonvoy elite level

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Old Aug 24, 2018, 10:27 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: PTahCha
Huge thanks to Horace for this list (which is much simpler to understand than Marriott's T&Cs!)

Daily Breakfast for Platinum Elite and Above

Six categories:

1. Breakfast for member + 1 in the lounge. If the hotel does not have a lounge or the lounge is closed, member can choose 750 points OR continental breakfast for member + 1 in the restaurant. A limited number of hotels provide 1,000 points each day the lounge is closed instead of a choice (Through June 30, 2024). Any of these benefits are in addition to the Platinum Elite welcome gift.

— Autograph Collection (excluding resorts)
— Courtyard (properties with a lounge only; Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa only)
— Delta* (excluding resorts)
— JW Marriott (excluding resorts)
— Marriott (excluding resorts)
— Renaissance (excluding resorts)
* many Delta properties provide breakfast from an Elite Pantry as an alternative to a Signature Lounge, in which case the hotel does not need to provide breakfast for member + 1 the restaurant.

2. Breakfast in the hotel restaurant for member + 1 as a Platinum Elite welcome gift option (not in addition to it).

— Aloft
— Autograph Collection (resorts only)
— Delta (resorts only)
— Four Points
— The Luxury Collection
— JW Marriott (resorts only)
— Le Méridien
— Marriott (resorts only)
— Protea
— Renaissance (resorts only)
— St. Regis
— Sheraton **
— Tribute Portfolio
— W Hotels
— Westin **
** Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club properties are not Marriott, Sheraton, and Westin hotels/resorts.

3. Breakfast in lounge for member + 1, if the hotel has a lounge. This is in addition to the Platinum Elite welcome gift, which could be breakfast for member + 1 in the restaurant. No alternative benefit if the lounge is closed.

— Le Méridien (only at locations with a lounge)
— Sheraton (only at locations with a lounge)
— Westin (only at locations with a lounge)

4. Daily U.S. $10 F&B credit for member + 1 as a Platinum Elite welcome gift option (not in addition to it). Can be applied toward breakfast or toward other F&B purchase in the hotel restaurant or bar. Does not accrue over multiple-night stay.

— AC Hotels
— Courtyard (locations without a lounge only, which means most locations)
— MOXY ***
*** some MOXY property are more generous, providing full breakfasts to those who apply their F&B credits toward breakfast, with no additional charge

5. Breakfast for all guests included in room rate, regardless of status or membership

— Element ****
— Fairfield (except Fairfield Asia Pacific hotels) ****
— Residence Inn (NO breakfast at Residence Inn New Orleans French Quarter/CBD)
— SpringHill Suites
— TownePlace Suites
**** very few exceptions; check official hotel website

6. No complimentary daily breakfast, even for Platinum Elite and Above

— Design Hotels
— Edition
— Fairfield Asia Pacific hotels
— Gaylord Hotels
— Marriott Executive Apartments
— Marriott Vacation Club / MVC Pulse / Grand Residences by Marriott
— The Ritz-Carlton / Ritz-Carlton Reserve / Ritz-Carlton Residence Club
— Vistana / Sheraton Vacation Club / Westin Vacation Club

Note: This list does not identify specific properties that deviate from the published benefits. In some cases, exceptions are identified in the Marriott Bonvoy Loyalty Program Terms & Conditions or on specific property webpages. Exceptions are few, but can be an unpleasant or pleasant surprise, depending on whether the property provides less or more than the published benefits.Through June 30, 2024, the following properties in the United States do not provide free continental breakfast in the hotel restaurant in the event the Lounge is closed but do offer 1,000 Points in lieu of breakfast. These properties include:



• The Algonquin Hotel Times Square, Autograph Collection

• Boston Marriott Copley Place

• Boston Marriott Long Wharf

• Chicago Marriott Downtown Magnificent Mile

• JW Marriott Essex House New York City

• JW Marriott New Orleans

• JW Marriott San Francisco Union Square

• JW Marriott Washington, DC

• The Lexington Hotel, Autograph Collection

• Monterey Marriott

• New York Marriott Marquis®

• Philadelphia Marriott Downtown

• Renaissance Boston Waterfront Hotel

• Renaissance Chicago Downtown Hotel

• Renaissance Los Angeles Airport Hotel

• Renaissance New York Midtown Hotel

• Renaissance New York Times Square Hotel

• Marriott Marquis San Diego Marina


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FAQ : Marriott's "breakfast offering" explained, by brand and by Bonvoy elite level

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Old Apr 17, 2019, 9:07 am
  #541  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
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Originally Posted by Bravada04
So then the $10 voucher is incorrect? They should have had a choice of breakfast or the points? This breakfast thing is becoming very confusing.
At a brand level, Elite breakfast benefits have not changed since the programs were merged in August 2018. The Terms & Conditions have been updated to identify some specific exclusions at some full-service properties, and, of course, two Elite tiers were renamed earlier this year. But there have not been substantive changes.

Marriott has six select service brands that do not routinely provide breakfast as part of the room rate, but that partially or fully cover the cost of breakfast as an Elite Welcome Gift choice for Platinum Elite (and higher).

"Breakfast in restaurant" daily (plus a second breakfast daily if there's a second guest) is a Welcome Gift choice at Aloft, Four Points, and Protea Hotels.

$10 F&B credit daily (plus a second $10 F&B credit daily if there's a second guest) is a Welcome Gift choice at Courtyard, AC Hotels, and Moxy Hotels.

If a Four Points hotel only offers a voucher that's insufficient for breakfast, then that property is violating a guarantee in the Terms and Conditions. At Four Points, the documented compensation for the failure to offer the guaranteed Elie Welcome Gift choices at time of arrival is $50 USD. The member must request payment of the compensation while still a guest at the hotel.

This isn't the first report on FlyerTalk of a hotel trying to offer less than the guaranteed benefit.
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Old Apr 17, 2019, 10:14 am
  #542  
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We're kind of dealing in semantics here. The Four Points with which I'm familiar gives the member an elite breakfast of pastries, coffee and juice only. Can't recall if there's an upcharge for the buffet (probably) or you pay in full if you reject the "continental" breakfast (technically in compliance).
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Old Apr 18, 2019, 12:45 am
  #543  
 
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Somehow we seem to not get the second $10 credit when staying at a Courtyard, and we're off to an AC hotel next month, so I have printed out a copy of the T&C's so I can remind the front desk staff its 2 x $10 credits!
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Old Apr 18, 2019, 2:11 am
  #544  
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Originally Posted by nequine
Somehow we seem to not get the second $10 credit when staying at a Courtyard, and we're off to an AC hotel next month, so I have printed out a copy of the T&C's so I can remind the front desk staff its 2 x $10 credits!
We would like to help follow up on the second $10 credit for your last stay if you could provide your account detail and reservation information via private mail here or by email below.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
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Old Apr 24, 2019, 5:08 am
  #545  
 
Join Date: Mar 2018
Location: England - UK
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F&B Voucher for one person or two (guest)?

I was at a Marriott hotel on Sunday with a guest and the hotel didn't have an executive lounge. I am Titanium and opted for breakfast instead of points for myself and guest, which was honored, but was only offered one $10 voucher. I queried this and they said only one voucher per room. Is that correct? My understanding is it's one voucher for me and one for my guest i.e. $20 in total. I can't find the relevant term or conditions on the Marriott website so if anyone has a link would be most helpful. Thanks.
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Old Apr 24, 2019, 6:04 am
  #546  
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Originally Posted by Lizie
I was at a Marriott hotel on Sunday with a guest and the hotel didn't have an executive lounge. I am Titanium and opted for breakfast instead of points for myself and guest, which was honored, but was only offered one $10 voucher. I queried this and they said only one voucher per room. Is that correct? My understanding is it's one voucher for me and one for my guest i.e. $20 in total. I can't find the relevant term or conditions on the Marriott website so if anyone has a link would be most helpful. Thanks.
I'm unsure if you stayed at Marriott's Marriott brand. Sorry, but it's kind of confusing since Marriott is the name of both the corporation and the main brand. Can you clarify what hotel you stayed at? In general, a full-service hotel branded under Marriott, J.W. Marriott, or Renaissance has to provide you and one other person with breakfast in the restaurant if the hotel doesn't have a lounge or the lounge is closed. Whether this is in the form of one voucher or two vouchers is up to the property's management. I have seen both. $10 doesn't seem right nor enough to cover anything, however. Was this a Courtyard property?
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Old Apr 24, 2019, 6:29 am
  #547  
 
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It was a main brand Marriott hotel. We both received breakfast in the restaurant because they had no executive lounge.
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Old Apr 24, 2019, 7:53 am
  #548  
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Originally Posted by Lizie
It was a main brand Marriott hotel. We both received breakfast in the restaurant because they had no executive lounge.
Where was it located? What hotel? You said you both received breakfast. So I'm confused. Did the $10 actually cover both breakfasts or was the $10 voucher in addition to your breakfast in the restaurant?
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Old Apr 24, 2019, 8:08 am
  #549  
 
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550 posts into this thread, I still contend (repeating an earlier post of mine), that the title needs to be changed so that "explained" is what is in the quotation marks!
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Old Apr 24, 2019, 9:52 am
  #550  
 
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Originally Posted by Lizie
I was at a Marriott hotel on Sunday with a guest and the hotel didn't have an executive lounge. I am Titanium and opted for breakfast instead of points for myself and guest, which was honored, but was only offered one $10 voucher. I queried this and they said only one voucher per room. Is that correct? My understanding is it's one voucher for me and one for my guest i.e. $20 in total. I can't find the relevant term or conditions on the Marriott website so if anyone has a link would be most helpful. Thanks.
At the Marriott Hotels brand, it's one $10 USD F&B credit per room (not per guest) per stay (not per day), if that's the Platinum Elite (and higher) Welcome Gift that the member chooses. Another Platinum Elite Welcome Gift option is 1,000 points. This is in addition to breakfast for the member + 1 in the lounge (or in the restaurant if the lounge is closed or there is no lounge).

You should not have had to opt for breakfast instead of points. But it seems you actually opted for a $10 USD F&B credit instead of points. You would get breakfast for member + 1 regardless of your Platinum Elite Welcome Gift choice.

Perhaps you're thinking of Courtyard, AC Hotels, and Moxy, where the F&B credit is $10 USD per day for member + 1. However, at those brands, there is no other Platinum Elite breakfast benefit.

Look for table with the heading "ELITE WELCOME GIFT FOR PLATINUM ELITE MEMBERS AND ABOVE" at https://www.marriott.com/loyalty/terms/default.mi

Last edited by Horace; Apr 24, 2019 at 10:45 am
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Old Apr 25, 2019, 6:13 am
  #551  
 
Join Date: Mar 2018
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Originally Posted by Horace
At the Marriott Hotels brand, it's one $10 USD F&B credit per room (not per guest) per stay (not per day), if that's the Platinum Elite (and higher) Welcome Gift that the member chooses. Another Platinum Elite Welcome Gift option is 1,000 points. This is in addition to breakfast for the member + 1 in the lounge (or in the restaurant if the lounge is closed or there is no lounge).

You should not have had to opt for breakfast instead of points. But it seems you actually opted for a $10 USD F&B credit instead of points. You would get breakfast for member + 1 regardless of your Platinum Elite Welcome Gift choice.

Perhaps you're thinking of Courtyard, AC Hotels, and Moxy, where the F&B credit is $10 USD per day for member + 1. However, at those brands, there is no other Platinum Elite breakfast benefit.

Look for table with the heading "ELITE WELCOME GIFT FOR PLATINUM ELITE MEMBERS AND ABOVE" at https://www.marriott.com/loyalty/terms/default.mi

Thank you Horace. I new the rules when everything changed last year but every hotel I've been to has their own variation of it. I've always come out with the right amount of points but hotel staff still get it wrong. Thanks again for clearing this up.
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Old Apr 25, 2019, 8:22 am
  #552  
 
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Originally Posted by Lizie
Thank you Horace. I new the rules when everything changed last year but every hotel I've been to has their own variation of it. I've always come out with the right amount of points but hotel staff still get it wrong. Thanks again for clearing this up.
It's not a case of every hotel having its own variation. The hotels are supposed to adhere to brand standards, and by and large they do.

There's a wiki about breakfast at the top of this thread. I wrote it last year and made a few minor edits since then:

Wiki at the top of https://www.flyertalk.com/forum/marr...explained.html

There are six main ways that Marriott's brands deal with Platinum Elite (and higher) guests at breakfast. The wiki does not provide details about other Welcome Gift options, how guarantees work, or which specific properties are excluded in the T&Cs.
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Old Apr 25, 2019, 8:57 am
  #553  
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Originally Posted by Horace
The wiki does not provide details about other Welcome Gift options, how guarantees work, or which specific properties are excluded in the T&Cs.
Nor should it since the welcome gift options, including the breakfast, is separate from the breakfast benefit. These two benefits are often confused but they are, in fact, distinct.
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Old Apr 25, 2019, 6:51 pm
  #554  
 
Join Date: Apr 2011
Posts: 7
Originally Posted by itravelalot
Nor should it since the welcome gift options, including the breakfast, is separate from the breakfast benefit. These two benefits are often confused but they are, in fact, distinct.
Can you please elaborate?

If they offer breakfast as an option for a welcome gift, that covers the breakfast benefit?

or should we be getting the breakfast benefit regardless and opting for another welcome gift?

so far I’m offered the option of a gift, points, or breakfast when I check in.
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Old Apr 25, 2019, 9:04 pm
  #555  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
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Originally Posted by earnings
Can you please elaborate?

If they offer breakfast as an option for a welcome gift, that covers the breakfast benefit?

or should we be getting the breakfast benefit regardless and opting for another welcome gift?

so far I’m offered the option of a gift, points, or breakfast when I check in.

There is not a single, simple answer to your question about breakfast for Platinum Elite (and higher) guests. Please look at the Wiki at the top of this thread.

At some brands, daily breakfast for member + 1 is only an Elite Welcome Gift choice.

At some brands, daily breakfast has absolutely nothing to do with Elite Welcome Gift.

At some brands, it makes a difference whether the property is or is not a resort.

At some properties of some brands, you can pick whether you want restaurant breakfast as an Elite Welcome Gift or if you just want to visit the lounge for breakfast.

At some brands, there is no such thing as Elite breakfast.

And so on.

Yes, it's too complicated. Apparently, Marriott was unable to force hotel owners to accept an entirely new benefit structure. SPG legacy brands tend to offer similar breakfast benefits to the old SPG program, while Rewards legacy brands tend to offer similar breakfast benefits to the old Rewards program. Things are better than before at five brands of resorts and four select service brands.

It takes a little effort to figure out, but it's not incomprehensible.
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