Marriott Hong Kong Ocean Park [Master Thread]
Sep 15, 2019, 7:20 am
#106
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Wow the description of the room assignment was enough for me. Can't stand it when hotels play those room assignment games. I'll keep at them until they give me a decent room, even if it means going down to the front desk two or three times.
I also was in the camp of "not really interested" already so this description fully confirmed that.
Yes, reasonable walking proximity to all these locations, especially Hong Kong Park plus Bowen Road for running, is why I like the Pacific Place location so much.
I also was in the camp of "not really interested" already so this description fully confirmed that.
Yes, reasonable walking proximity to all these locations, especially Hong Kong Park plus Bowen Road for running, is why I like the Pacific Place location so much.
Jan 10, 2020, 10:38 am
#107
Suspended
Join Date: Dec 2016
Posts: 319
Just stayed at this hotel over the weekend Sat-Sun. Booked a Deluxe room for HKD 1,378, and was upgraded to a Club Room in the Club Wing. I have nothing more to add regarding the rooms and hotel itself; above posts describe the hotel hardware spot on.
I have not had time to search online for Marriott's list of resort hotels yet, and whether the Marriott Hong Kong Ocean Park is one of them. I will get to this later, or perhaps someone can be quicker and give a link showing yes or no.
I am almost 100% certain that the check-in staff have been trained by management to use all forms of excuses to deny suite upgrades, to deny suite 4pm checkouts, and to give limited Elite benefits which are against the Bonvoy T&C. It is quite disappointing.
The purpose I stayed in this hotel for this weekend was to scope out the place for a probable family, relatives, and friends trip to Hong Kong during this summer. We would have had close to 30-35 people (adults and children) and would probably need to book 13-15 rooms for 2+ nights. Some of these bookings would definitely have been suites, and of course, some of them would have been nice to be suite upgrades! Given the poor showing by hotel during check in, we are probably going to look elsewhere for accommodations for our summer trip.
I have not had time to search online for Marriott's list of resort hotels yet, and whether the Marriott Hong Kong Ocean Park is one of them. I will get to this later, or perhaps someone can be quicker and give a link showing yes or no.
I am almost 100% certain that the check-in staff have been trained by management to use all forms of excuses to deny suite upgrades, to deny suite 4pm checkouts, and to give limited Elite benefits which are against the Bonvoy T&C. It is quite disappointing.
The purpose I stayed in this hotel for this weekend was to scope out the place for a probable family, relatives, and friends trip to Hong Kong during this summer. We would have had close to 30-35 people (adults and children) and would probably need to book 13-15 rooms for 2+ nights. Some of these bookings would definitely have been suites, and of course, some of them would have been nice to be suite upgrades! Given the poor showing by hotel during check in, we are probably going to look elsewhere for accommodations for our summer trip.
I would not stand in front of desk and using my app showing the staff that you should giving me a suite . The suite upgrade is not a guarantee, and of course all hotel want to keep some of the suite for sell, if they offer me an free upgrade from standard to suite, I would love to take it and leave it early , switching to a standard room to using my 4 pm check out .
Jan 10, 2020, 5:24 pm
#108
Join Date: Jun 2003
Posts: 1,954
I would not stand in front of desk and using my app showing the staff that you should giving me a suite . The suite upgrade is not a guarantee, and of course all hotel want to keep some of the suite for sell, if they offer me an free upgrade from standard to suite, I would love to take it and leave it early , switching to a standard room to using my 4 pm check out .
If a Standard Suite is available at time of check in, then it should be given, with all entitled Elite benefits. Guests should not have to "fight" for them, and that is the major gripe with some at this hotel.
Jan 11, 2020, 7:14 am
#110
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,918
The sewage smell they try to mask with too much air freshener? That was not resolved during my last stay in early December. Quite disgusting, indeed! Although I didn't have the problem on prior stays, so it must not affect all rooms.
Jan 12, 2020, 1:59 am
#111
Join Date: Jul 2012
Posts: 13
Don't know if this affect all rooms but the occupancy shouldn't be high, with the situation in Hong Kong. If they still need to assign these rooms to guest, either is they don't care or they can't avoid it. Both not good for a Marriott branded hotel...
Jan 12, 2020, 2:40 am
#112
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
Seems yes. I booked a deluxe room and get upgrade to a Club room located at the 5/F in the Club Wing. That smell start from corridor till room entrance. Heard housekeeping whispering that many people complaint but nothing can be done.
Don't know if this affect all rooms but the occupancy shouldn't be high, with the situation in Hong Kong. If they still need to assign these rooms to guest, either is they don't care or they can't avoid it. Both not good for a Marriott branded hotel...
Don't know if this affect all rooms but the occupancy shouldn't be high, with the situation in Hong Kong. If they still need to assign these rooms to guest, either is they don't care or they can't avoid it. Both not good for a Marriott branded hotel...
Jan 20, 2020, 9:06 am
#113
Suspended
Join Date: Dec 2016
Posts: 319
which hotel offer better quality food and drinks, breakfast between Renaissance and Ocean Park Marriott?
Some reports indicated that happy hour quality in Renaissance has gone downhill recently so I am thinking about try ocean park which mostly have positive experience about breakfast and lounge happy hour offer?
Some reports indicated that happy hour quality in Renaissance has gone downhill recently so I am thinking about try ocean park which mostly have positive experience about breakfast and lounge happy hour offer?
Jan 20, 2020, 8:41 pm
#114
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,918
Not sure I'd agree with mostly positive. The evening food at Marriott OP has minimal rotation (same salads/cold cuts/desserts every night), and the hot stuff ranges from just ok to inedible (mushy pasta, disgusting ribs). Good selection of alcohol, and the lounge is a pleasant environment when it's not busy, assuming you're not a tall westerner who can't fit their legs under the tiny tables. Breakfast can be taken in the restaurant Mon-Tue, and I would characterize that buffet as very nice by HK standards. Fri-Sun, breakfast is set up at the lounge, and it's a rather limited affair. I do stay here on occasion, but solely because of midweek rates of HKD600 or so (after 25% BRG discount). I wouldn't stay here if rates were higher (in the current climate), and I wouldn't go near it on weekends at any rate.
Jan 21, 2020, 7:47 am
#115
Suspended
Join Date: Dec 2016
Posts: 319
Not sure I'd agree with mostly positive. The evening food at Marriott OP has minimal rotation (same salads/cold cuts/desserts every night), and the hot stuff ranges from just ok to inedible (mushy pasta, disgusting ribs). Good selection of alcohol, and the lounge is a pleasant environment when it's not busy, assuming you're not a tall westerner who can't fit their legs under the tiny tables. Breakfast can be taken in the restaurant Mon-Tue, and I would characterize that buffet as very nice by HK standards. Fri-Sun, breakfast is set up at the lounge, and it's a rather limited affair. I do stay here on occasion, but solely because of midweek rates of HKD600 or so (after 25% BRG discount). I wouldn't stay here if rates were higher (in the current climate), and I wouldn't go near it on weekends at any rate.
So coming in weekends, Plat and above are not allowed to have free breakfast in the main restaurant?
for the rate of 1400 in Renaissance and 983 of ocean park, you think Renaissance a better choice in term of lounge and breakfast quality?
Last edited by Vince Chan; Jan 21, 2020 at 7:53 am
Jan 21, 2020, 8:50 pm
#116
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,918
I've tried the ribs a few times -- for some reason, they make an appearance almost every night (many hotel lounges are on a 5 night rotation or something, but at Marriott OP, it seems to be whatever they have laying around, which often is ribs). They're sometimes ok, sometimes inedible.
Marriott isn't one of the brands where Plat+ can choose full restaurant breakfast as amenity in lieu of the 1000 points (that's only legacy SPG), so you have to take what the hotel gives you. Which in the case of Marriott OP is restaurant breakfast Mon-Thu, lounge breakfast Fri-Sun. I'm guessing this arrangement has to do with low occupancy, and I imagine that when/if occupancy returns to normal, they will likely serve breakfast at the lounge every day.
I don't stay at the Renaissance very often, because I don't like it. I would say that its rates have dropped less than other hotels, making it less of a deal IMO. FWIW, I stayed at the Grand Hyatt a few times in December, at a rate of HKD 1360 per night, and I think that hotel is several notches above the Renaissance.
Marriott isn't one of the brands where Plat+ can choose full restaurant breakfast as amenity in lieu of the 1000 points (that's only legacy SPG), so you have to take what the hotel gives you. Which in the case of Marriott OP is restaurant breakfast Mon-Thu, lounge breakfast Fri-Sun. I'm guessing this arrangement has to do with low occupancy, and I imagine that when/if occupancy returns to normal, they will likely serve breakfast at the lounge every day.
I don't stay at the Renaissance very often, because I don't like it. I would say that its rates have dropped less than other hotels, making it less of a deal IMO. FWIW, I stayed at the Grand Hyatt a few times in December, at a rate of HKD 1360 per night, and I think that hotel is several notches above the Renaissance.
Jun 6, 2020, 7:22 pm
#118
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
We've done two staycations at the OP over the weekend recently. Rate is good at just over HK$1000 a night all in. First weekend (9 May), they reopened the pool and gym. Second weekend they reopened the M Club (first weekend the Club benefit was provided on the ground floor near the reception so you didn't miss out on anything). Breakfast is held in two shifts in the buffet.
It's a very popular hotel for a weekend staycation with families with young children because of the pool and so despite the situation it feels busy and the pool area is like a creche during the day. This also impacts the Club experience while the food is out from 17.30-19.30 (alcohol until 21.30) so bear that in mind and get there early if you want to get a table in the corner away from other people's wandering kiddies.
I like this hotel for a staycation with its easy access to Stanley for Sunday Brunch. Probably the best value at this rate in HK for elites with Club access.
Jun 8, 2020, 2:17 am
#119
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 1,693
You picked a great weekend for a staycation in HK. It's been pouring with rain most of it. We were going to Sai Kung on Saturday or Sunday but have cancelled plans and will hibernate instead.
We've done two staycations at the OP over the weekend recently. Rate is good at just over HK$1000 a night all in. First weekend (9 May), they reopened the pool and gym. Second weekend they reopened the M Club (first weekend the Club benefit was provided on the ground floor near the reception so you didn't miss out on anything). Breakfast is held in two shifts in the buffet.
It's a very popular hotel for a weekend staycation with families with young children because of the pool and so despite the situation it feels busy and the pool area is like a creche during the day. This also impacts the Club experience while the food is out from 17.30-19.30 (alcohol until 21.30) so bear that in mind and get there early if you want to get a table in the corner away from other people's wandering kiddies.
I like this hotel for a staycation with its easy access to Stanley for Sunday Brunch. Probably the best value at this rate in HK for elites with Club access.
We've done two staycations at the OP over the weekend recently. Rate is good at just over HK$1000 a night all in. First weekend (9 May), they reopened the pool and gym. Second weekend they reopened the M Club (first weekend the Club benefit was provided on the ground floor near the reception so you didn't miss out on anything). Breakfast is held in two shifts in the buffet.
It's a very popular hotel for a weekend staycation with families with young children because of the pool and so despite the situation it feels busy and the pool area is like a creche during the day. This also impacts the Club experience while the food is out from 17.30-19.30 (alcohol until 21.30) so bear that in mind and get there early if you want to get a table in the corner away from other people's wandering kiddies.
I like this hotel for a staycation with its easy access to Stanley for Sunday Brunch. Probably the best value at this rate in HK for elites with Club access.
Jun 8, 2020, 7:49 pm
#120
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,210
Did you consider booking direct at Ovolo in which case you'll get all their regular things (breakfast, evening drinks and snacks, minibar) as well as your Bonvoy nights and points for comfortably less than HK$1000.