Apr 28, 2017, 12:17 pm
Last edit by: ElevatorEnthusiast
Hotel email: [email protected]
Reservations email: [email protected]
Duty manager: [email protected]
April 2017 Photos - see posts 45-51
From website: In Executive Lounge no children below 12 years allowed after 7pm and smart casual attire is required-no shorts/slippers
As of 2023, shorts seem to have been removed from the lounge dress code exclusion. ElevatorEnthusiast definitely wore them.
Reservations email: [email protected]
Duty manager: [email protected]
April 2017 Photos - see posts 45-51
From website: In Executive Lounge no children below 12 years allowed after 7pm and smart casual attire is required-no shorts/slippers
As of 2023, shorts seem to have been removed from the lounge dress code exclusion. ElevatorEnthusiast definitely wore them.
JW Marriott Hotel Singapore South Beach, Singapore [Master thread]
Apr 1, 2018, 10:24 pm
#241
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Only the chicken quesadilla was manned by a chef (same corner as the egg station during breakfast) and it was rather underwhelming. The chef basically just warmed the tortilla with some smoked chicken, cheese, and tomato sauce in a pan for a few seconds. Some of the hot items like the baked eggplant and mini quiche were cold as well.
Apr 2, 2018, 5:08 am
#242
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Was just there over the weekend and they were indeed serving prosecco. Brand was Belstar.
I read some very early reviews (when it was first rebranded to JW) that mentioned champagne was served in the lounge but I guess that may have been for a limited time only.
Already saw several comments here on how cold the 18th floor pool is but it was way colder than what I expected... almost unbearable and it didn't help that there was nothing shielding you from the wind as the entire floor is very open... if only they can look into heating the pool somehow...
I am gold and the welcome letter (addressed to gold specifically) states that breakfast is at the lounge only so I am guessing the restaurant option might only be for platinum members. Food offerings during evening happy hour weren't particularly appealing (mini quiche, deep fried mozzarella, har gow, chicken quesadilla, eggplant with tomato sauce) and weren't up to par with the marriott at tangs.
I read some very early reviews (when it was first rebranded to JW) that mentioned champagne was served in the lounge but I guess that may have been for a limited time only.
Already saw several comments here on how cold the 18th floor pool is but it was way colder than what I expected... almost unbearable and it didn't help that there was nothing shielding you from the wind as the entire floor is very open... if only they can look into heating the pool somehow...
I am gold and the welcome letter (addressed to gold specifically) states that breakfast is at the lounge only so I am guessing the restaurant option might only be for platinum members. Food offerings during evening happy hour weren't particularly appealing (mini quiche, deep fried mozzarella, har gow, chicken quesadilla, eggplant with tomato sauce) and weren't up to par with the marriott at tangs.
I've stayed when it was both an independent hotel and a J.W. Marriott, owned both times by the same owner who also owns the J.W. Marriott in Hong Kong. It never succeeded as an independent hotel because of, in my opinion, the pools. It was basically a ghost town. One time I think I was the only guest in the whole hotel.
It's obviously busier now because of the Marriott affiliation but it remains one of the weakest J.W. Marriott hotels because of the pool situation. If they would only remove the cladding above the smaller pool it would at least be tolerable for a couple hours each day. They took some of it down, but not all of it.
Apr 2, 2018, 8:22 am
#243
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Only the chicken quesadilla was manned by a chef (same corner as the egg station during breakfast) and it was rather underwhelming. The chef basically just warmed the tortilla with some smoked chicken, cheese, and tomato sauce in a pan for a few seconds. Some of the hot items like the baked eggplant and mini quiche were cold as well.
I asked for one at the lounge bar when I was there and the server said that he was unable to make one because they were all out of fresh pineapple. I asked the next evening and got the same answer. After that, I didn't bother asking.
Apr 2, 2018, 8:29 am
#244
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,485
I'm not sure why this place struggles, but my issues with it were terrible wifi, weird furnishings, and a well-meaning but very unpolished staff. It did not leave a good overall impression with me and I won't return.
Apr 2, 2018, 9:30 am
#245
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
If that's true then it definitely sounds like a downgrade since I was there in November.
I asked for one at the lounge bar when I was there and the server said that he was unable to make one because they were all out of fresh pineapple. I asked the next evening and got the same answer. After that, I didn't bother asking.
I asked for one at the lounge bar when I was there and the server said that he was unable to make one because they were all out of fresh pineapple. I asked the next evening and got the same answer. After that, I didn't bother asking.
Apr 2, 2018, 9:33 am
#246
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
This is a business hotel and business travelers don't pick properties based on pools.
I'm not sure why this place struggles, but my issues with it were terrible wifi, weird furnishings, and a well-meaning but very unpolished staff. It did not leave a good overall impression with me and I won't return.
I'm not sure why this place struggles, but my issues with it were terrible wifi, weird furnishings, and a well-meaning but very unpolished staff. It did not leave a good overall impression with me and I won't return.
It's also one of the few Marriott properties I've ever stayed at without enhanced wireless internet access.
Apr 2, 2018, 9:58 am
#247
In memoriam
Join Date: Jan 2006
Location: ORD & BKK
Programs: UA 1K/MM; *A Gold Life; CX Gold; Marriott Platinum LT; SPG Plat; HHonors Diamond
Posts: 343
This is a business hotel and business travelers don't pick properties based on pools.
I'm not sure why this place struggles, but my issues with it were terrible wifi, weird furnishings, and a well-meaning but very unpolished staff. It did not leave a good overall impression with me and I won't return.
I'm not sure why this place struggles, but my issues with it were terrible wifi, weird furnishings, and a well-meaning but very unpolished staff. It did not leave a good overall impression with me and I won't return.
Apr 2, 2018, 10:56 am
#248
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Nor will I for those same reasons and many others. It took about 30 seconds in the room to decide that I am not a fan of Philippe Starck (the world famous designer). Totally weird and way too edgy for a JW. A metal uncushioned rocking chair for the desk--give me a break. Plus the lounge is thoroughly mismanaged and certainly not what one would expect from a Cat 8 hotel in SE Asia. I have passed it up on two return trips to Singapore.
My biggest complaint with the lounge were the families and children, particularly at night with alcohol being served. It's an an executive lounge, not a cafeteria for families. I've raised it on here before, but many defended this practice.
I've stayed at the Grand Hyatt, Marriott, and the J.W. Marriott (including just after it opened as the independent South Beach). I like the location of the J.W. for sightseeing, but the Marriott has a better pool. The Grand Hyatt was too dilapidated. I also didn't think their lounge was better, despite View from the Wing always praising it.
Apr 2, 2018, 5:03 pm
#249
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,485
I've stayed at the Grand Hyatt, Marriott, and the J.W. Marriott (including just after it opened as the independent South Beach). I like the location of the J.W. for sightseeing, but the Marriott has a better pool. The Grand Hyatt was too dilapidated. I also didn't think their lounge was better, despite View from the Wing always praising it.
Apr 2, 2018, 7:30 pm
#250
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
For what it's worth, the overall management and sales staff are shared between the St. Regis and the J.W. Marriott. Each hotel is overseen by one managing director.
May 12, 2018, 2:44 am
#251
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,202
I ate here at the Japanese restaurant two weeks ago -- did not like it at all. No discounts for plats. Portion sizes were microscopic. I think I spent $90 USD or so and was still starving after I ordered a sushi roll, a chicken main (like 2 bite size), and a salad that was not a salad. I don't know how to describe what the salad was.
May 12, 2018, 7:06 am
#252
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,092
it used to be Taittinger. Well, I will try another hotel in SIN for the next visit ...
May 12, 2018, 2:58 pm
#253
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,485
May 12, 2018, 4:24 pm
#255
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,485
[name deleted]
Reservations Manager – Complex
The St. Regis Singapore: 29 Tanglin Road, Singapore 247911
W Singapore – Sentosa Cove: 21 Ocean Way, Singapore 098374
Phone: (65) 6506 6825 (SRS) Phone: (65) 6808 7288 (WSG)
Email: [deleted]@st.regis.com