Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
#826
Join Date: Jan 2015
Programs: Marriott Platinum Elite; Hilton Diamond
Posts: 201
So this brings me to my next question. Does Marriott or SPG do a status match for Hilton Honors? Basically our goal is to go from 100% Hilton to 100% Marriott from this point on, forever.
But we want to see if we can get Platinum for this year & it be up to us to keep it in 2019 and beyond.
But we want to see if we can get Platinum for this year & it be up to us to keep it in 2019 and beyond.
#827
So this brings me to my next question. Does Marriott or SPG do a status match for Hilton Honors? Basically our goal is to go from 100% Hilton to 100% Marriott from this point on, forever.
But we want to see if we can get Platinum for this year & it be up to us to keep it in 2019 and beyond.
But we want to see if we can get Platinum for this year & it be up to us to keep it in 2019 and beyond.
I'd call them up and ask what they can do for you.
I wanted to add that I have ALWAYS gotten a late checkout when I have asked.
#828
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,713
So this brings me to my next question. Does Marriott or SPG do a status match for Hilton Honors? Basically our goal is to go from 100% Hilton to 100% Marriott from this point on, forever.
But we want to see if we can get Platinum for this year & it be up to us to keep it in 2019 and beyond.
But we want to see if we can get Platinum for this year & it be up to us to keep it in 2019 and beyond.
#829
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
SPG offers a challenge to Plat. 18 nights in 90 days (see the thread on the SPG forum). You don't get status during the challenge period. Once obtained, your SPG status will transfer across to Marriott. Marriott does not have a formal match or challenge that fits your circumstances. They may or may not offer you a match or challenge if you call and explain your situation.
#832
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
AC Hotel Tucson, AZ. Asked for late checkout and was told 1pm. I said that wasn't late enough, my meeting is until 1pm at earliest and need time to get back and checkout. Said 2pm, but they had high occupancy that night so couldn't go longer. I said they had rooms available on the website of all types/rates and that I wanted the platinum guaranteed 4pm. FDC said they didn't have to honor it due to occupancy but I could have 3pm. I was tired of arguing and accepted that, but it's amazing that hotels still don't understand the benefit after 18 months. I almost felt like getting 4pm and just sitting in the lobby near the front desk from 3-4 and then checking out.
#835
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Was just denied the 4pm checkout at Courtyard Palm Springs. They insisted that it is based on availability. I spoke to a Manager(as much because I am frustrated about having to argue for what is supposedly a guaranteed benefit) and he just explained that it was difficult to offer a 4pm checkout because they are busy and that it is only based on availaiblity.He eventually said 3pm and insisted that they had been told they could offer it based on availability by Marriott.
I called Marriott Rewards after as much just to clarify this once and for all. The Marriott rep put me on hold for more than 15mins and then came back and said it was not guaranteed. I quoted to her the Marriott webpage: "Guaranteed late checkout offers Gold and Platinum Elite members the benefit of late checkout as late as 4pm. This benefit is guaranteed at all participating Marriott Rewards hotels, except at resort and convention hotels, where it is based upon availability." When i read this out to her, she put me on another 3min hold and then came back and said it was in fact guaranteed. Clear as mud. Even the agents don't understand the benefit.
I called Marriott Rewards after as much just to clarify this once and for all. The Marriott rep put me on hold for more than 15mins and then came back and said it was not guaranteed. I quoted to her the Marriott webpage: "Guaranteed late checkout offers Gold and Platinum Elite members the benefit of late checkout as late as 4pm. This benefit is guaranteed at all participating Marriott Rewards hotels, except at resort and convention hotels, where it is based upon availability." When i read this out to her, she put me on another 3min hold and then came back and said it was in fact guaranteed. Clear as mud. Even the agents don't understand the benefit.
#836
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Was just denied the 4pm checkout at Courtyard Palm Springs. They insisted that it is based on availability. I spoke to a Manager(as much because I am frustrated about having to argue for what is supposedly a guaranteed benefit) and he just explained that it was difficult to offer a 4pm checkout because they are busy and that it is only based on availaiblity.He eventually said 3pm and insisted that they had been told they could offer it based on availability by Marriott.
I called Marriott Rewards after as much just to clarify this once and for all. The Marriott rep put me on hold for more than 15mins and then came back and said it was not guaranteed. I quoted to her the Marriott webpage: "Guaranteed late checkout offers Gold and Platinum Elite members the benefit of late checkout as late as 4pm. This benefit is guaranteed at all participating Marriott Rewards hotels, except at resort and convention hotels, where it is based upon availability." When i read this out to her, she put me on another 3min hold and then came back and said it was in fact guaranteed. Clear as mud. Even the agents don't understand the benefit.
I called Marriott Rewards after as much just to clarify this once and for all. The Marriott rep put me on hold for more than 15mins and then came back and said it was not guaranteed. I quoted to her the Marriott webpage: "Guaranteed late checkout offers Gold and Platinum Elite members the benefit of late checkout as late as 4pm. This benefit is guaranteed at all participating Marriott Rewards hotels, except at resort and convention hotels, where it is based upon availability." When i read this out to her, she put me on another 3min hold and then came back and said it was in fact guaranteed. Clear as mud. Even the agents don't understand the benefit.
#837
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,713
The problem, like with so many Marriott elite benefits, is in the squishy language (that some here feel is intentional, as opposed to just sloppy). "Late checkout as late as 4pm" could mean it's guaranteed for whatever time the elite guest wants as late as 4pm. It could also mean one minute past the normal check-out time, generously granted by the hotel as a late check-out.
#838
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
The problem, like with so many Marriott elite benefits, is in the squishy language (that some here feel is intentional, as opposed to just sloppy). "Late checkout as late as 4pm" could mean it's guaranteed for whatever time the elite guest wants as late as 4pm. It could also mean one minute past the normal check-out time, generously granted by the hotel as a late check-out.
#839
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
The language is ambiguous. OTOH, I've had enough properties volunteer that I'm entitled to a 4 pm late check-out (including at a resort and a convention property where they don't even have to offer it), that I do suspect that's what been communicated by corporate, and that these outliers are in fact not complying with the policy.
#840
Suspended
Join Date: Nov 2010
Location: Paris, Chicago, Rome, London, St John
Programs: DeltaPrivateJet, Ritz PP, Delta 4 million miler - Flying Colonel; AA Exec Plat (3 million + USAir)
Posts: 796
Call "Mr. Marriott" at 800-621-0999 and talk to them. That is the boss' office