Post Your Experiences: Late Check-Out for Elites (Starting 5/16/16)
Mar 9, 2018, 5:44 am
#871
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Mar 9, 2018, 1:34 pm
#873
Join Date: Nov 2017
Programs: AA Plat Pro, National Exec Elite, Marriott Platinum, Hyatt Discoverist
Posts: 129
Recent late checkout experiences, 2018:
New York Marriott Downtown -- 2 pm, requested and confirmed in app
JW Marriott Washington DC -- 3 pm, requested and confirmed in app
New York Marriott Downtown -- 2 pm, requested and confirmed in app
JW Marriott Washington DC -- 3 pm, requested and confirmed in app
Mar 12, 2018, 1:36 pm
#874
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
Stayed at The Prince Sakura Tower Tokyo and they proactively offered me a 4 pm at check-in. I declined.
My co-worker, non-status, got really upset that they wanted to charge her $20 per hour after the normal 12-noon checkout. Then, they gave her a 1:30 checkout, but she still wanted 4 pm for free because "the person in front of me got it."
I hid behind the couch in embarrassment and then when she walked out, I mocked her.
BTW, the hotel was awesome and is my new go-to in Tokyo.
Mike
My co-worker, non-status, got really upset that they wanted to charge her $20 per hour after the normal 12-noon checkout. Then, they gave her a 1:30 checkout, but she still wanted 4 pm for free because "the person in front of me got it."
I hid behind the couch in embarrassment and then when she walked out, I mocked her.
BTW, the hotel was awesome and is my new go-to in Tokyo.
Mike
Mar 14, 2018, 2:31 pm
#875
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
JW Marriott LA Live. Asked for and received 2 pm, no problem (even though this is a convention property). Staff are very good here, though I otherwise dislike this property intensely.
Mar 14, 2018, 7:59 pm
#876
Join Date: Dec 2004
Location: PHL
Programs: Marriott LTT, Amtrak Select, Hertz 5*, AA Gold, IHG Plat, National Exec
Posts: 1,312
Also here recently. Asked for and was given 4pm, no issues. Agree that staff was very good. But I am not sure why it is a JW. It wasn’t IMO much nicer than a solid FS Marriott.
Mar 14, 2018, 9:26 pm
#877
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
CY Philadelphia Downtown. Asked if I need late checkout during check-in. Ask for and received 2PM without a problem.
--Jon
--Jon
Mar 14, 2018, 10:48 pm
#878
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,466
Apr 26, 2018, 6:03 pm
#879
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Marriott Puerto Vallarta Resort & Spa (no longer branded with CasaMagna in front of it), asked at check-in unrequested if I would like a late checkout and what time. 4pm? Yes, we can do that.
^^^ again this year
^^^ again this year
May 7, 2018, 7:06 pm
#880
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Lifetime Titanium
Posts: 185
Fairfield Inn near Worlds of Fun, Kansas City
clerk did not inquire about late check out during check in. Mr. MarTN forgot to bring it up since we had requested during mobile app check in ( we are gold)
i decided to double check the evening before departure.
The front desk said it did not receive any information from our mobile app check in. She said she could see that there was a message on our account but she couldn't read it or open it. She gave us a lot of hassle before agreeing to a 1pm check out, but said this would cause a problem for them because they were expecting a lot of arrivals and housekeeping usually left before 1:00.
Edited to add: when we returned from our morning event around 12:30pm, the key did not work. Resolved with trip to front desk
clerk did not inquire about late check out during check in. Mr. MarTN forgot to bring it up since we had requested during mobile app check in ( we are gold)
i decided to double check the evening before departure.
The front desk said it did not receive any information from our mobile app check in. She said she could see that there was a message on our account but she couldn't read it or open it. She gave us a lot of hassle before agreeing to a 1pm check out, but said this would cause a problem for them because they were expecting a lot of arrivals and housekeeping usually left before 1:00.
Edited to add: when we returned from our morning event around 12:30pm, the key did not work. Resolved with trip to front desk
Last edited by MarTN; May 8, 2018 at 11:32 am Reason: add detail about key card
May 8, 2018, 9:18 am
#881
Join Date: Apr 2018
Location: Boston, MA
Programs: UA Silver, AA Gold, DL Medallion, MR Plat
Posts: 35
Currently Platinum
I have done late check out 4 times this year, have gotten to 4:00 every time, but I have had to ask every time.
Hotels were:
Courtyard Nashville Downtown
Residence Inn Sacramento Natomas
Renaissance Curacao
Marriott Gateway LAX
3 of the 4 times I did mobile checkin but the desk clerk didn't see it or know how to find it.
2 of those times the key was miscoded and expired at noon.
I ask for 4:00 as a general rule, so far nobody has said no in the last 2 years (probably used it 4 or 5 times last year)
I have done late check out 4 times this year, have gotten to 4:00 every time, but I have had to ask every time.
Hotels were:
Courtyard Nashville Downtown
Residence Inn Sacramento Natomas
Renaissance Curacao
Marriott Gateway LAX
3 of the 4 times I did mobile checkin but the desk clerk didn't see it or know how to find it.
2 of those times the key was miscoded and expired at noon.
I ask for 4:00 as a general rule, so far nobody has said no in the last 2 years (probably used it 4 or 5 times last year)
May 8, 2018, 11:43 am
#882
Join Date: Sep 2012
Location: TPA/SRQ
Programs: Hyatt Explorer, Marriott Titanium, AA Plat Pro, UA Silver, Avis Plus, Hertz PC
Posts: 2,692
Marriott Marque Times Square Escalated it on because they pissed me off when they said oh sorry only if you do it on the app. They finally gave me a 2pm.
Westin in Cape Coral Fl no prob with 4 pm at all.
Westin in Cape Coral Fl no prob with 4 pm at all.
Jun 2, 2018, 5:27 am
#883
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Although based on this thread it seems that many hotels are accurately providing this benefit, is it fair to say that with the new program, some if not all of the ambiguity has been removed since Gold’s 2PM checkout says “based on availability” whereas Platinum’s 4PM does not?
Also, the current https://members.marriott.com/benefits/ chart does not include the “as late as” phrase which IMO was what caused much of the ambiguity previously.
Also, the current https://members.marriott.com/benefits/ chart does not include the “as late as” phrase which IMO was what caused much of the ambiguity previously.
Jun 3, 2018, 8:04 pm
#884
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Was upgraded on award stay at Ritz-Carlton Kyoto to amazing Kamogawa Suite and originally told way before arrival that late checkout not possible due to upgrade—which seemed fair. Still, I asked for and got 2 pm late checkout anyway on departure day. Was even told I could have 4 pm if necessary. Very impressive. Departed May 18.
Plat elite. (I’m SPG Plat100 with Ambassador, will be Plat Premier with Ambassador after new August program.)
Plat elite. (I’m SPG Plat100 with Ambassador, will be Plat Premier with Ambassador after new August program.)
Jun 4, 2018, 12:46 pm
#885
Join Date: Sep 2012
Location: TPA/SRQ
Programs: Hyatt Explorer, Marriott Titanium, AA Plat Pro, UA Silver, Avis Plus, Hertz PC
Posts: 2,692
AC Hotel Venezia this past Saturday, finally got a late checkout after an Alfphonse and Gaston replay.
The Renassainse Tuscany earlier in the week, was Only able to get 1:00. I have in easily because of the amazing suite upgrade I was given.
Rome park marriott was simple.
The Renassainse Tuscany earlier in the week, was Only able to get 1:00. I have in easily because of the amazing suite upgrade I was given.
Rome park marriott was simple.