UpgradeMe

https://www.flyertalk.com/forum/marr...5-16-16-a.html

Paging Sharon!

Srisarin

If Marriott really wanted the 4PM checkout as a true guarantee then place it under the Ultimate Reservation Guarantee like all of their other guarantees along with financial impact for non compliance as only then would it be a “real” guarantee.

GoPhils

Yes it seems the overall consensus is that it "should" be up to the guest, which would mean 4:00 is "guaranteed," but as evidenced by this thread there are definitely a lot of properties that will not or at least are reluctant to give 4:00.

I agree that in order for that to change there needs to be some sort of penalty for the hotel. I know it was discussed earlier in this thread, but if that is put into place I really wouldn't mind if maybe you had to choose between the late checkout and the upgrade (and when I mean upgrade I mean a REAL upgrade, not the room that's 5 square feet larger or the room on the CL floor when the CL is closed).

NA-Flyer

What other benefits were you given as a MR PLT other than 2pm late check-out?

sig05

Pretty much the same as a full-service Marriott except for breakfast and lounge access. Late checkouts can be tough since most RCs are resorts and exempt from the late checkout guarantee. Usually a 1 category upgrade, suites are rare. I go to Orlando RC Grande Lakes 4-5 times per year and it is by far my best success rate. However, I believe it's directly related to how much I've stayed there over the years.

mjcewl1284

Courtyard Seoul Namdaemun- Proactively offered at check-in. I requested 3 pm and was immediately granted without further questions.

Points Scrounger

I've never been refused 4:00. There have been a few where it wasn't specifically available during online check-in, in favor of "late checkout requested" instead.

Westcoaster

A voice from the wilderness: For those of you who request 4 pm checkouts please only do it when you really need it, especially at smaller hotels when they are very busy. I'm finding that this late checkout policy is affecting my ability to get into a room at normal check-in time. I've been told at 3 pm that I have to wait until the 4 pm checkouts are gone and they have time to clean the room.

I'm actually beginning to appreciate the fact that Hilton doesn't have a guaranteed late checkout, making it easier for me to get into my room on time. Funny how things work out.

Thanks for listening.

mjcewl1284

If I'm in a situation where late check out is no longer needed, I will call the front desk the day before and tell them that I no longer need late check out. But that's just me.

Points Scrounger

I sometimes ask for 4:00 but am out before then.

Ran into the opposite problem at a Hilton where 2:00 is considered a favor: arrived at 4:00 to find that they were nowhere near ready.

Westcoaster

Thanks for being so considerate. I'll bet the front desk appreciates it.

Yes, something similar can happen at Hiltons. It can be a bit of a crapshoot. I've just noticed that it's been often harder to get into a room when I arrive at some Marriott properties since the new late checkout policy went into effect. And I know the reason for the delay sometimes because a front desk clerk who recognizes me will quietly tell me that I unfortunately will have to wait until, say, a Platinum with 4 pm checkout leaves. So it's great when those with late checkout let the front desk know when they leave, especially if they leave early.

I've noticed that Marriott front desk people aren't apt to proactively offer me another room type when my reserved room type is not yet available. Maybe that's due to the room type guarantee? I just have to remember to ask if they have 2 doubles available when I've reserved a king, etc.

Points Scrounger

I haven't been with Marriott all that long, but am amazed at how often I get the Your Room is Ready notice long before 3:00. I've had Marriott folks recognize me at Bellevue and Redmond. Latter was a bit startling.

NoY

Marriott Al Jaddaf Dubai, UAE. Politely requested a late checkout @5pm (expecting a “no”).....offered 7pm, declined and took 5pm, as thats what I needed ^

GoSh4rks

Jw marriott hong kong 4pm check out on Sunday, no problem for 3 gold members. I've now asked for a 4pm checkout 3 times here in the past year and have never run into any issues.

Points Scrounger

Not sure if it's this property or AC brand in general, but online checkin would not let me select a time, just that late checkout option had been requested.