The Idiots who Design Marriott Rooms
#272
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
I go to Japan on a regular basis and stay (sometimes) in some fairly basic business hotels. I am talking $50 a night type of place. All of those, and I repeat all of them have the following amenities--desk, chair, internet, kleenex box, LCD/LED TV, kettle, humidifier/air cleaner,mug, glass, green tea,slippers, robe, room deodorizing type spray, tub and shower. Yes the rooms are small, but they can fit all that in. Pants presser available in the hall. There is never a dresser or chest of drawers though.
So, budget hotels can provide this but supposedly upsclae hotels in N America cannot?
So, budget hotels can provide this but supposedly upsclae hotels in N America cannot?
#273
FlyerTalk Evangelist
Join Date: Dec 2005
Location: DEN
Programs: Back to UA, missing DL; Marriott Gold
Posts: 10,505
Every news article I've read about this issue points to a new focus by some hotel chains on millenials as the cause for this. Marriott isn't the only one.
Since those of us who are (apparently) curmudgeons prefer desks and don't like to work in the lobby, let's hope that these hotel chains have at least some desks available for us. They could call it the "digitally and socially handicapped" rooms.
Since those of us who are (apparently) curmudgeons prefer desks and don't like to work in the lobby, let's hope that these hotel chains have at least some desks available for us. They could call it the "digitally and socially handicapped" rooms.
It's utterly non-sensical. I can't think of one reason for stripping a hotel room of useful furniture except for the hotel owner saving money. After thinking further about it, I believe the whole "we're doing it for the millenials" excuse is a red herring. IMO, Marriott (and the other hotel chains participating in the hotel room strip-down game) gave their designers orders to modernize and redecorate but cut costs. Most hotel rooms are already rather sparse, so the obvious targets are things like the desk and storage space for clothes. Also, the "surveys" that allegedly revealed that the desks were unused and unwanted are likely manipulated. To save their contracts with Marriott and other hotel operators, these designers had to actually come up with ways to cut costs, so the end result is this madness. It's a decision that Marriott may regret as most of us are going to push back when we are given a room that's missing some important basics.
A bit off topic, but this all reminds me of our recent office renovation, in which more typical cubes were replaced with desks arranged in twos, with a padded bench perpendicular to the desk as the only separation. It's distracting and louder than the prior office arrangement, but of course it saved the company $. And the VP in charge of the whole project? Works from home 100%.
#274
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
If FTers are staying at a property without a desk & are unhappy about it, please let the GMs of the property know. Complaining on FT is good for us but won't get things changed. It might not even at the GM level, but for certain it won't change at that level if they don't hear about it.
Cheers.
Cheers.
#275
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If FTers are staying at a property without a desk & are unhappy about it, please let the GMs of the property know. Complaining on FT is good for us but won't get things changed. It might not even at the GM level, but for certain it won't change at that level if they don't hear about it.
Cheers.
Cheers.
#276
Join Date: May 2014
Location: Tucson AZ
Programs: Global Entry, United Silver, Marriott Platinum Premier, Hilton Gold
Posts: 380
Or better yet, post a property review on Trip Advisor. Not only is there a good chance of getting the property's attention without having to dig up an email address but you also alert others of the possibility of getting a room without a desk. Unfortunately, FT is such a small percentage of their customers, expanding out gives more visibility.
#277
Join Date: Jul 2014
Location: North Sentinel Island
Programs: UA Gold, BONVOY TIT
Posts: 777
Desks on the other hand I'm fine without. I have no problem with working on the bed and usually do that even if the room does have a desk. I carry a extra USB monitor ( model, although there are plenty of kinds available). I don't too often have paper as all of my notes and documentation are digital, so that probably contributes. I could see that this is an issue if you did need to spread stuff out and look at it.
#278
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,428
Millennial here - I wear a full suit when visiting clients. I would not stay at a hotel if it didn't have a place to hang up my clothes - I don't want to wake up early to iron/steam my clothes every day.
Desks on the other hand I'm fine without. I have no problem with working on the bed and usually do that even if the room does have a desk. I carry a extra USB monitor ( this model, although there are plenty of kinds available). I don't too often have paper as all of my notes and documentation are digital, so that probably contributes. I could see that this is an issue if you did need to spread stuff out and look at it.
Desks on the other hand I'm fine without. I have no problem with working on the bed and usually do that even if the room does have a desk. I carry a extra USB monitor ( this model, although there are plenty of kinds available). I don't too often have paper as all of my notes and documentation are digital, so that probably contributes. I could see that this is an issue if you did need to spread stuff out and look at it.
That's what I usually do when I travel - I usually travel for personal convenience and just work from hotel room during the 8+ work hours/day.
#279
Original Poster
Join Date: May 2004
Location: SDF
Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;
Posts: 1,441
I have a reservation at the EWR Marriott coming up so I called and they made a note in my reservations that I wanted a room with a desk. They also told me that originally they were taking all the desks out but after a number of customer complaints, they changed their plans and remodeled quite a few rooms with a desk. If you're staying here and want a desk, you should call and let your needs be known.
#280
FlyerTalk Evangelist
Join Date: Dec 2005
Location: DEN
Programs: Back to UA, missing DL; Marriott Gold
Posts: 10,505
If FTers are staying at a property without a desk & are unhappy about it, please let the GMs of the property know. Complaining on FT is good for us but won't get things changed. It might not even at the GM level, but for certain it won't change at that level if they don't hear about it.
Cheers.
Cheers.
#281
Join Date: Jul 2014
Location: North Sentinel Island
Programs: UA Gold, BONVOY TIT
Posts: 777
I'm just wondering, would you and/or other Millennials be OK without a desk if you had to be on your laptop and on conference calls for 8+ hours per day from the bed or from a chair in the room?
That's what I usually do when I travel - I usually travel for personal convenience and just work from hotel room during the 8+ work hours/day.
That's what I usually do when I travel - I usually travel for personal convenience and just work from hotel room during the 8+ work hours/day.
When I travel I am usually on site at the client from 8-5 and have at most an hour of work to do at the hotel.
#282
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
The Idiots who Design Marriott Rooms
This really didn't belong in Marriott forum - was recently assigned a "upgraded" room sans desk at a full service Hilton business hotel in major city. Which of course I rejected.
#283
Join Date: May 2012
Location: California
Programs: AA LT PLT, UA LT Gold, Hertz PC, 5 MM+ miles
Posts: 106
Marriott at Copley Place in Boston Still Has Everything You'd Want
Stayed at the Marriott Copley Place last week for a convention and all the rooms still have a desk, a superb desk chair, a closet, chest of drawers for clothes and other stuff, excellent reading lights, lots of shelf space in the bathroom and a solid door to the bathroom. Also, the hotel is superbly run, so hopefully management and the facility’s owners are going to reject the silly new Marriott standards when the rooms are next redecorated.
#284
Original Poster
Join Date: May 2004
Location: SDF
Programs: DL:360/DM/6 MMer; Bonvoy: Lifetime Titanium 10+M pts, 3100+ nights;
Posts: 1,441
Stayed at the Marriott Copley Place last week for a convention and all the rooms still have a desk, a superb desk chair, a closet, chest of drawers for clothes and other stuff, excellent reading lights, lots of shelf space in the bathroom and a solid door to the bathroom. Also, the hotel is superbly run, so hopefully management and the facility’s owners are going to reject the silly new Marriott standards when the rooms are next redecorated.
#285
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Please name the hotel. I stay at Hiltons in major cities, and I want to know which I have to be careful about.