Jul 19, 2021, 4:38 pm
JW Marriott Essex House, New York City (Manhattan) [Master Thread]
May 14, 2020, 12:42 pm
#301
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
Fam and I are travelling to NYC late June for some medical treatment for my son (scoliosis) - staying 2 weeks at the Essex, and wanted to get in touch with their VIP guest relations person (currently Titanium Elite here). I know there was a post with the email contact removed - can someone DM that to me?
Hi tripmaster,
If you'd like to contact the hotel concierge, they may be able to help with any requests. They can be reached by email at [email protected]
Regards,
Robert V.
Social Media Liaison
May 15, 2020, 7:40 pm
#302
Join Date: Jan 2003
Location: Seattle, WA
Programs: Alaska, Bonvoy, Hyatt
Posts: 601
Hi tripmaster,
If you'd like to contact the hotel concierge, they may be able to help with any requests. They can be reached by email at [email protected]
Regards,
Robert V.
Social Media Liaison
If you'd like to contact the hotel concierge, they may be able to help with any requests. They can be reached by email at [email protected]
Regards,
Robert V.
Social Media Liaison
Jun 13, 2020, 8:19 pm
#303
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Here now. It's the "nicest" Marriott currently open in Manhattan (other FS options include the Meridien, W Union Square, two Rens, and the Marquis).
Definitely a mixed bag. They only have floors 6 and 7 open for guests. Absolutely no food or beverage except bottled water. Skeleton crew - I called guest services for silverware to eat my takeout (from The Smith - excellent!) and the manager on duty, who is manning the front desk, ran it up to my room personally.
On the positive side, the staff that are here have been fantastic - cheerful, gracious, and helpful as can be. I was at the Courtyard Midtown East earlier, and that was a total dumpster fire (with a housekeeper staffing the front desk). It seems these are just very challenging times for Manhattan hotels.
Definitely a mixed bag. They only have floors 6 and 7 open for guests. Absolutely no food or beverage except bottled water. Skeleton crew - I called guest services for silverware to eat my takeout (from The Smith - excellent!) and the manager on duty, who is manning the front desk, ran it up to my room personally.
On the positive side, the staff that are here have been fantastic - cheerful, gracious, and helpful as can be. I was at the Courtyard Midtown East earlier, and that was a total dumpster fire (with a housekeeper staffing the front desk). It seems these are just very challenging times for Manhattan hotels.
Aug 22, 2020, 1:56 pm
#304
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I just had a nice stay here. Was told there are two upgrade options, Park view king or inner junior suite. I chose the junior suite, which was actually a handicap room, but very nice and large. And as it was an inner room, it was completely silent. No street noise.
For elite benefits in addition to the upgrade I was given 4pm checkout and 1000 points plus 1000 more points for the club being closed.
For elite benefits in addition to the upgrade I was given 4pm checkout and 1000 points plus 1000 more points for the club being closed.
Apr 26, 2021, 11:02 am
#305
Join Date: Jan 2003
Location: Seattle, WA
Programs: Alaska, Bonvoy, Hyatt
Posts: 601
Signs of life?
I'm hoping operations return a bit more to normal - Titanium benefits, breakfast etc here in June. Thinking of staying here vs St Regis (fewer points + cash) with an SNA for a week late june.
Anyone stay here recently? How are things looking?
Anyone stay here recently? How are things looking?
May 19, 2021, 4:10 am
#306
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
My SNAs cleared to the Family Suite and they upgraded me beyond that to a suite with a Central Park view. Lovely staff and team. I highly recommend BOTH this and the St. Regis. If STR Bentley service is in operation by the time you visit, that experience is pretty memorable.
Jul 4, 2021, 8:34 am
#307
Join Date: Jan 2003
Location: Seattle, WA
Programs: Alaska, Bonvoy, Hyatt
Posts: 601
As of June 30, hot breakfast reopened. Left before the hotel restaurants did, but staff seemed happy to welcome guests back to the lounge.
Last edited by tripmaster; Jul 6, 2021 at 4:43 pm
Jul 4, 2021, 8:36 am
#308
Join Date: Jan 2003
Location: Seattle, WA
Programs: Alaska, Bonvoy, Hyatt
Posts: 601
Restaurant and spa are still closed but the hotel is otherwise operational. This is not on the same level as the St. Regis but is a better option than the Ritz IMO. It’s not much cheaper than the STR on a long stay if there is a pay 2 stay 3 promotion. Either way, you’ll end up spending a few thousand USD for a weekend trip.
My SNAs cleared to the Family Suite and they upgraded me beyond that to a suite with a Central Park view. Lovely staff and team. I highly recommend BOTH this and the St. Regis. If STR Bentley service is in operation by the time you visit, that experience is pretty memorable.
My SNAs cleared to the Family Suite and they upgraded me beyond that to a suite with a Central Park view. Lovely staff and team. I highly recommend BOTH this and the St. Regis. If STR Bentley service is in operation by the time you visit, that experience is pretty memorable.
Jul 4, 2021, 11:55 am
#309
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Jul 4, 2021, 12:24 pm
#310
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Jul 19, 2021, 8:47 am
#312
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,713
[email protected]
khabah
khabah
Jul 27, 2021, 8:29 am
#313
Join Date: Jan 2003
Location: Seattle, WA
Programs: Alaska, Bonvoy, Hyatt
Posts: 601
We were on 7, in a studio suite (floating wall with TV in between LR and BR). Lounge reopened the last day with hot breakfast. It looks like the restaurant is open now (tho with Delta variant who knows?)
Going back Thanksgiving week.
Going back Thanksgiving week.
Oct 8, 2021, 9:42 am
#314
Join Date: Mar 2012
Location: London, UK
Programs: BA Gold, Hilton Honors Lifetime Diamond
Posts: 69
Hi guys,
I’m thinking about staying here just before Christmas to use some Marriott points, so I emailed them this morning to check the status of the services. They just replied to say that the restaurant, bar and exec lounge are all open, and that they’re offering spa treatments, but the stream room and sauna are still shut.
I’m thinking about staying here just before Christmas to use some Marriott points, so I emailed them this morning to check the status of the services. They just replied to say that the restaurant, bar and exec lounge are all open, and that they’re offering spa treatments, but the stream room and sauna are still shut.
Oct 8, 2021, 9:48 am
#315
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
That's terrible about the steam and sauna. The nearby excellent Sports Club New York (and other NYC gyms) opened their steam, sauna and jacuzzi back up about 5 months ago. Winter is coming and those things are very important! Hopefully this hotel will open up those facilities soon.