Jul 19, 2021, 4:38 pm
JW Marriott Essex House, New York City (Manhattan) [Master Thread]
Nov 30, 2021, 3:29 pm
#331
Join Date: Jan 2003
Location: Seattle, WA
Programs: Alaska, Bonvoy, Hyatt
Posts: 601
Not exactly these date's, but around this.
It's not about I requrie a suite, I would book one if I need one. It' about they lie to me, telling me I booked a queen bed and I've been upgraded to a king bed (which I booked).
However, after a few nights here, I must admit that this is one of the worst 5* propertys I ever stay in (maybe a little bit better than the Hilton Hurghada). We moved our room last night (upon request), noone ever asked to help us with the luggage. The executive lounge is so crowded and you are not even able to move away from your table without disturbing your neightboor, the gym is a joke, no drinking glasses in the room, no bathrobe, no minibar and so many other small details you won't expect from a 5* luxury property.
It's not about I requrie a suite, I would book one if I need one. It' about they lie to me, telling me I booked a queen bed and I've been upgraded to a king bed (which I booked).
However, after a few nights here, I must admit that this is one of the worst 5* propertys I ever stay in (maybe a little bit better than the Hilton Hurghada). We moved our room last night (upon request), noone ever asked to help us with the luggage. The executive lounge is so crowded and you are not even able to move away from your table without disturbing your neightboor, the gym is a joke, no drinking glasses in the room, no bathrobe, no minibar and so many other small details you won't expect from a 5* luxury property.
Dec 6, 2021, 1:16 am
#332
Join Date: Mar 2012
Location: London, UK
Programs: BA Gold, Hilton Honors Lifetime Diamond
Posts: 69
Hi everyone.
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
Last edited by adamgilbride; Dec 6, 2021 at 2:08 am
Dec 6, 2021, 5:01 am
#333
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Hi everyone.
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
Dec 6, 2021, 8:30 am
#334
Join Date: Mar 2012
Location: London, UK
Programs: BA Gold, Hilton Honors Lifetime Diamond
Posts: 69
Hi everyone.
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
I asked the hotel about this directly, and they said that the $35 dining credit is part of the destination fee. You are charged $35 a night ‘destination fee’ and in return you get a $35 dining credit, $30 spa credit, $30 laundry credit and tickets to Central Park zoo.
Jan 22, 2022, 2:57 pm
#335
Join Date: Apr 2006
Posts: 889
Hi everyone.
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
I’m staying here next week, so I emailed them to check what facilities are open… steam room, sauna and fitness center are fully open, as is the lounge. The lounge, however, is only for for breakfast and then for coffee until 2pm - there are no evening offerings at the moment.
I’ve heard mention of a $35 dining credit on some of the YouTube reviews. Is that a ‘thing’? Perhaps it is one of the welcome gift options on arrival? Anyone have any experience of that? Is it per stay or per night?
Thank you!
Apr 30, 2022, 2:34 pm
#339
Suspended
Join Date: Apr 2022
Posts: 66
I started my own little hotel review blog as a sort of diary. Just had 2 stays this last year at Essex House.
Thanksgiving is a huge time, they charge thousands for restaurant seats that are a front row seat to the parade. Both stays were upgraded for me (1 SNAx5, 1x5 status) and I thought their recognition of my elite status was really good. We weren't super demanding guests, the building shows its age sometimes, but really hard to complain w Junior Suite and location.
I imagine Regis and R-C are nicer but so much more points. I'd be willing to try Chatwal but this location next to all those trains... only the UES remains hard to get to from Columbus Circle and the N/R stops nearby.
I wrote more here:
Thanksgiving is a huge time, they charge thousands for restaurant seats that are a front row seat to the parade. Both stays were upgraded for me (1 SNAx5, 1x5 status) and I thought their recognition of my elite status was really good. We weren't super demanding guests, the building shows its age sometimes, but really hard to complain w Junior Suite and location.
I imagine Regis and R-C are nicer but so much more points. I'd be willing to try Chatwal but this location next to all those trains... only the UES remains hard to get to from Columbus Circle and the N/R stops nearby.
I wrote more here:
May 2, 2022, 11:04 am
#340
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,394
Stayed here back in early April. The lounge had full breakfast going including several hot items in the pre-pandemic buffet style. I never went in after breakfast but believe the front desk agent told me coffee and water only (and maybe a snack?) after breakfast. My understanding of what she said is there is no afternoon/early evening service. But like i said, never made it down to confirm one way or the other.
Otherwise the hotel was pretty good. The room seems to have been refurbished relatively recently (certainly since the last time i stayed here in 1999 or 2000). Only really annoying thing was the meeting rooms are long and narrow. Great if you have a board meeting. anything else and it's an awkward layout.
I was skeptical going in and doubt i'd stay there again for location reasons. But if you are looking for something in that area, esepcially if you are prioritizing a lounge, then this is a good solution.
Otherwise the hotel was pretty good. The room seems to have been refurbished relatively recently (certainly since the last time i stayed here in 1999 or 2000). Only really annoying thing was the meeting rooms are long and narrow. Great if you have a board meeting. anything else and it's an awkward layout.
I was skeptical going in and doubt i'd stay there again for location reasons. But if you are looking for something in that area, esepcially if you are prioritizing a lounge, then this is a good solution.
May 6, 2022, 3:05 pm
#341
Join Date: May 2022
Programs: Bonvoy Titanium; United Platinum; Hertz President's Circle; Hyatt Discoverist
Posts: 8
Just stayed there. Lounge was breakfast-only, with coffee and sodas for a couple of hours after breakfast, but nothing after very early afternoon. Friendly, helpful staff. Upgraded to low-floor, bad-view junior suite. It's a good-sized room in good shape.A bit pricey on this stay, but way less than RC down the street.
Aug 24, 2022, 6:14 pm
#343
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Aug 24, 2022, 6:55 pm
#344
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,932
In hindsight, I probably should have just gone for 5 EQN last year for the sake of advancing the lifetime nights counter a little faster.
I've read of double room category upgrades before on Stars/Luminous rates, but I'm not going to hold out much hope for that at the moment.
Aug 24, 2022, 11:43 pm
#345
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Apart from one bad stay in the darkest days of the pandemic (June 2020) this property has always done me pretty well on room assignments, including an upgrade to a Central Park View Suite when I was booked in a Jr. Suite.