Marriott Bonvoy Lurker

Hey navatwal!

The email address for the Front Desk Managers of the New York Marriott Marquis is: [email protected]. Safe travels!

qrctraveller

Hi everyone

I recently stayed at this hotel and it was only for one night, I was able to use my SNA and I was able to obtain the upgrade. However, I was informed the morning of checkout only and not prior to arriving at the hotel nor at time of check in that this hotel does NOT honour late checkout to the Marriott status members. As such, if late checkout is important to you, then you should stay at the many other Marriott properties (Westin, W and Sheraton) in the area, that offer late check out. The rooms were nice. As for the "resort fee", I also agree that it is a "cash grab" especially for those of us that have wifi included as part of our loyalty to the brand. We used it on having drinks and food at the hotel restaurant, which we normally wouldn't have utilised. Unsure if I would return to this hotel.

stimpy

Just had a stay under COVID. The hotel was mostly empty. I observed a euro flight crew checking in and a few other guests here and there. All the floors above the lobby up to where the guest rooms begin are under various stages of construction work. Probably redoing the restaurant for more spaced out seating, etc. There is an armed security guard at the ground floor entrance checking everyone who comes in.

I was given all the water bottles I wanted and 4pm check out. No upgrade or any titanium benefits other than 1000 bonus points.

smessaert

I’m thinking about visiting NewYork over Labor Day, did the hotel do anything to check regarding the 14 day quarantine rule?

stimpy

No questions whatsoever. But I guess that is a YMMV. There was only one check in agent day or night.

rylan

Are they still charging a resort fee or destination fee despite not providing anything for it?

stimpy

Nope. But this was an award night. Pointsaver 45,000.

Kacee

That doesn't matter. Unlike Hyatt and Hilton, Marriott does not waive destination fees on awards.
I wouldn't be worried about the hotel, I'd be worried about the NY Attorney General's office.

christianj

How are we to interpret this? NY state has 14 day quarantine rule for travelers from 34 states that travelers should adhere to period!

+1! And we wonder why we can't get this thing under control....because people cannot stick to the rules and laws.

Common question

How can I report someone who is not adhering to the New York's quarantine travel restrictions?

To file a report of an individual failing to adhere to the quarantine pursuant to the travel advisory click here or call 1-833-789-0470.

COVID-19 Travel Advisory | Department of Health

Textile

Hi - does anyone have an email address for this property? I want to find out what is currently open - like the fitness center or the Executive Lounge? I have tried calling but can;t get an actual on-site person to answer, and the email address from a few posts back does not work any longer. Thank you!

stimpy

As of a week ago, there were no such services at the hotel and only one person at the front desk to answer the phone. It is very bare bones. You get a room and a couple of water bottles and that's it.

Marriott Bonvoy Lurker

Hi there - I called the hotel and the front desk agent informed me that all the facilities, restaurants/lounges, etc. are closed; only guest rooms are open in the hotel. I hope this helps!

Best,

Leanne
Social Media Liaison
[email protected]

Textile

Wow - thank you! We live in NYC and gyms can re-open tomorrow and this weekend we were looking for a place to stay to celebrate our anniversary -- and at least the MM was open lol... It's a bit depressing - this will be the first time since we were married that we won't be able to spend our anniversary night in a RC somewhere in the world -- it's a treat we've enjoyed so many years after our wedding at the RC Tokyo...

Adelphos

Not sure if you are willing to fly, but Ritz-Carlton Dove Valley in AZ looks decent, and AZ is no longer on the quarantine list for the tri-state area. Ritz-Carlton DC is also an option, restaurants are open for indoor dining there.

Textile

Unfortunately since we are New Yorkers - flying to those places isn't an option as when we return its a 14 day quarantine (I'm thinking AZ is back on the list shortly - like what happened to us when we were in VA) -- and all of the RC's I have tried to find in states that I am allowed to travel freely to are still closed.... We are considered essential workers so we technically could get tested when we return and not have to quarantine -- like our Governor did when he came back - but it's not worth the hassle.

Thanks for the help though -- this is just one of those wacky years!