W Boston [Master Thread]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Also, has anyone ever used the W Boston, or any W for that matter, cribs before? I have one kiddo who will need one and the hotel has them, are they decent?
W Boston
W Bahston- Maahvelous, but damn close to Extreme!! (17 Photos)
W Boston
Okay, let's face it, we don't stay at W's to consume award winning Les Clefs D'or concierge service. We stay at W Hotels because it's hip, modern and fun. For me, I love the interior design as it is closest to my own personal style at home, and home is where the heart is.
Aside from the "Whatever.... if ever!!??!!" service that seems to plague the W Hotel chain, I did enjoy my stay. Granted, the Customer Service Representatives at W or "P.Y.T.'s" as I call them (pretty young thang's) are in my opinion, not hired for their ability, but rather their genetic inheritance. And yes, I would definitely state that the W staff are better looking than your average hotel, and there is nothing wrong with that. We all know what the W product is, for example, Volvo's and Bimmer's are both exceptional products, but one is more "Wow". Despite BMW's fish-tailing flaw when driving on ice, similarly, we love W because of it's charm and we mysteriously keep returning back to it. As Pacino once said, "Just when I thought I was out...they pull me back in."
I had the fortunate opportunity to stay at W Boston early August using the SPG Free Weekends award- hence FREE!!![]()
As this was a complimentary stay, I wasn't expecting much in terms of upgrades, and in my experience, upgrades at W properties is hit & miss, even for paid stays.
The "W" gods must have been shining on me as I was upgraded to a "Marvelous" Suite, which was in one word, MARVELOUS!!
floor plan- Marvelous..... close, but no cigar to the adjacent Wow or Extreme Wow suite
main living area w/ king size bed
the frickin huge washroom with grigio sardo granite galore
photo taken from the washroom looking into the bedroom through the canvas scrim (the reverse side is the wall hung art as shown in the bedroom photo, 2 pictures above)
hand signed note (and a brimful cup of purple marshmallows that didn't quite make it through the photo shoot...burp!!!)
come Friday & Saturday night, the hipsters queue the line in hopes of passing the velvet ropes...W guests can breeze right in
the W Lounge- serves the best/interesting cocktails I have had in a while- the ginger beer ones are not to be missed!! Thanks Jessica A. for the complimentary champers!!.. hiccup...

The hotel restaurant is Market, which foodies may know is brought to you by the infamous Jeans-George Vongerichten. The food was great, service was okay. It doesn't help that the server knocks over a glass of beer in spectacular fashion, recreating Iguazu Falls.


I've eaten at many restaurants from local dives to Michelin starred, this tuna dish is one of THE BEST I've had!
:
There are two hotel service flaws that I should mention:
1) as my room was not ready, I checked my bags into luggage storage. When my room was ready, the Customer Service Representative gave the luggage ticket to the bell hop, who promptly dumped my LV luggage on the lobby floor without offering to bring it up to my room. A far cry from a 5 star hotel that would have it waiting in my room.
2) I had to literally chase down the Platinum Amenity for a span of 2 days, constantly asking the CSR for the W umbrella which was NOT in the munchie bar.
As you can see, the architecture and interior design are bar none in Beantown and the W Boston is now one of my favourite W's (I heart W Montreal, with the ratty W Chicago Lakeshore coming in last place).
In summary, I would recommend this hotel to colleagues and I would return for another stay which are my two main criteria for evaluating hotels and restaurants.![]()
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p.s.- In regards to the rumours of the elusive GM, I don't know what this nonsense is, I had no trouble contacting Mr. B or his staff.
Last edited by Arkiitect; Aug 26, 2010 at 9:40 pm




All in all the service was top notch, the front desk staff and the porter's were fantastic. We were there on points and were upgraded for a wed-fri stay to a double Mega room, which I believe is the only upgrade available for double beds, if I read this thread right. My 2 year old is in a full bed and too big for cribs so we thought that would be best, it's a corner room with wrap around windows, great room on the 15th floor. I didn't even think about getting a king room and a rollaway, to maybe get a suite upgrade, but we didn't need it, the room was plenty large. It's very well suited to China town, theaters and the T stops. Only downside was the valet ripping me off for $20 to unload the car.
-- CaptainG from the Westin Diplomat


Attempting a points stay at the hotel, I was told that the corner room is the equivalent of a suite upgrade at 2x the points? Can this be true and if so, isn't this the equivalent of an indirect points devaluation?
In the past I have stayed at the Westin Copley Place in a junior suite and paid a couple of thousand extra points (or thereabouts) in addition to the standard room charge. Once again, here I am told that I will need twice the points to redeem a Junior Suite (24,000/night).
Highway robbery? A change in SPG policy re: upgrades? Two incompetent SPG telephone agents? (I doubt the latter - they were professional, courteous, and seemed to know what they were talking about.)

Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]


In addition, I was looking for the Jr Suites in Copley Place. These, once upon a time were a few thousand points of an upgrade. These are now 2x the points. That's the most blatant devaluation I was referring to.
C'est la vie




Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]


appropriately echoes the crisp,
clear sound of the auctioneer's gavel - perhaps
too much so for one struggling city
condominium development.
Two of the city's luxury condo developments
either recently or soon will face the
hammer - Fenway's Audubon Park development
held an auction this month, and
the Bryant Back Bay is scheduled for an early
November date with the auctioneer.
And brokers are increasingly worried that the
W Boston Hotel & Residences in the
Theater District may be next.
Since opening late last year, only 18 of the
building's 122 condo units had sold
through September, according to data
obtained from The Warren Group, publisher
of Banker & Tradesman. The last recorded
sale closed more than two months ago,
and no sales were recorded in September.
Though sales have been slow since the
beginning, the fact that the W's developers,
SW Boston Ventures, declared Chapter 11
Bankruptcy in April isn't helping matters.
In early May, bankruptcy court filings by
the developer listed 12 units as having
signed purchase and sale agreements
and awaiting closing. Only four of the units
named have closed since then - though
one buyer did back out of their original
agreement in order to purchase a larger
unit within the building.
While it's normally difficult to extricate
oneself from a purchase and sale
agreement,
the uncertainties created by the
developer's bankruptcy may provide
an avenue for
buyers to get out of their contracts,
observers said. Additionally, lenders are
scrutinizing the overall fiscal condition
of condo buildings much more closely than
in the past, according to Richard Vetstein,
a real estate lawyer and founder of the
Vetstein Law Group in Framingham.
"Anytime there's financial distress and
chaos, it might be time to renegotiate the
deal," Vetstein said.
Post-bankruptcy, two large units - one
on the 27th floor and one in the penthouse -
have sold for $2.2 million and $4.1 million,
respectively. But in the sub-million-dollar
price range, post-bankruptcy prices for
the sales that have occurred have been
considerably less than pre-bankruptcy prices.
Three units sold in December of last year -
pre-bankruptcy - for $710,000, $750,000
and $850,000. Similarly-sized units sold in
May - post-bankruptcy - went for
$600,000, $635,000, and $655,000. It is
not clear based on available data
whether and how interior fixtures may diffe
r among the units. All units examined
were on comparable floors.
If it was left to the lender's hands, the
properties might already be on the block.
Prudential Insurance Co. of America,
which owns the senior debt on the property,
has already filed a motion in court seeking
the right to foreclose, arguing the
developer's lack of sales means a timely
exit from bankruptcy is unlikely.
The property's fate may be decided as early
as next month, when the bankruptcy
court is scheduled to hold hearings on
Prudential's petition to foreclose. Prudential
did not return calls seeking comment.
Court filings reveal that the original loan
agreement between SW Boston Ventures
and Prudential required units be sold for
certain minimum sales prices. While in
bankruptcy, developers must seek
Prudential's permission to discount the units,
which the insurance giant has granted to
allow some of the post-Chapter 11 sales
to go through.
But it's not clear whether the already steep
cuts are deep enough, given the current
environment. Recent luxury auctions have
seen units go for an average of 70 percent
below the original asking price.
At this month's Audubon Park auction, units
sold for an average 72 percent of the
asking price, or a median price of $479 per
square foot, a far cry from the $712
median price per square foot the W units
have garnered post-bankruptcy.
Booked Wonderful King on both stays. On the first stay, I was greeted profusely as a platinum by the FD clerk and he commented a couple of times about how much I must stay with Starwood to have so many points, so I was thinking I was in for an upgrade. Got to the room and found it to be a standard, smallish king room. Checked online and saw mega corner rooms available - called down an asked, and after some checking around, was moved. Room was a large corner room with 2 queen, lots of space.
On the second stay, I was pre-upgraded (without any effort on my part) to a "Studio Suite". Not really a suite, but a large corner room with a chair and a sectional lounge-sofa thing by the windows, a large bath with separate tub and shower, and a nice desk arrangement behind the bed.
I'll definitely stay again when I'm in Boston.
Its nice to hear that someone had a similar experience as mine at Boston suites. It happens when we have heightened images in our minds and are served in a below-expectation way. However, alls well that ends well. A lot of these hotels are converting floors into luxury Boston condos. Maybe they wouldnt have to convert to condos if they were making their temporary residents happy.
Martina Rose




Its nice to hear that someone had a similar experience as mine at Boston suites. It happens when we have heightened images in our minds and are served in a below-expectation way. However, alls well that ends well. A lot of these hotels are converting floors into luxury Boston condos. Maybe they wouldnt have to convert to condos if they were making their temporary residents happy.
Martina Rose

