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-   -   Amex Serve master thread (2017-2023) (https://www.flyertalk.com/forum/manufactured-spending/1812972-amex-serve-master-thread-2017-2023-a.html)

sow May 25, 2021 2:41 pm


Originally Posted by danhouston (Post 33278146)
so, same store but at 4 different registers? if so, likely worked; think b2b at the same register could be the issue... recently

yup, all different ones.

danhouston May 25, 2021 9:45 pm


Originally Posted by sow (Post 33278708)
yup, all different ones.

meta vgc b2b seems to work ok at my local CS/MC; but the usb vgc didn't; last few times, got a 'debit not available' error. So, it's ymmv; didn't work at some stores, while did at others

SideShowBob Jun 16, 2021 3:27 pm

Got my kid an AU of my Wells Fargo Propel and added to Serve but cannot load - always gives the technical error (generic failure message). Has anyone recently been able to add a new CC (or even debit card) and load using it? Especially on a newer account?

Klemhuzzah Jun 19, 2021 5:05 pm


Originally Posted by SideShowBob (Post 33334110)
Got my kid an AU of my Wells Fargo Propel and added to Serve but cannot load - always gives the technical error (generic failure message). Has anyone recently been able to add a new CC (or even debit card) and load using it? Especially on a newer account?

If it's a newer account, did you upload a driver's license or other ID? I remember I couldn't load until I did that, even though it didn't get around to asking for one until about 2 weeks after I figured it out on my own

msp3 Sep 14, 2021 6:49 pm

New terms from today's email

We are making changes to the Serve® American Express® Prepaid Debit Account Consumer User Agreement (the “Agreement”) relating to your Account referenced above. The changes are described in detail below.

In addition, we encourage you to read this notice, share it with any Subaccount Users and file it for future reference. If you have any questions, please call the customer service number on the back of your card.

Changes to the Agreement

We are revising Section 19.k of the Agreement (Non-Assignability) to amend the circumstances under which we may assign our rights and obligations under the Agreement and Section 15.d of the Agreement (Suspension of Use; Cancellation; Closure) to further describe our right to close Accounts.

Effective October 28, 2021, the Agreement is amended as follows:

The third sentence of Section 19.k of the Agreement is deleted and replaced with the following sentence:

“We may assign this Agreement, including our rights and obligations under it, to a third party at any time without notice to you.”

The first paragraph of Section 15.d of the Agreement is deleted and replaced with the following paragraph:

“We, in our sole discretion, may limit your use of, suspend or terminate your privileges with respect to your Account (including your Goals), Subaccount, card and/or Subaccount card with or without cause or notice, other than any notice required by Applicable Law, including in the event (i) you do not add funds to or otherwise use your Account and/or card for extended periods, or there are no funds remaining in your Account (including your Goals) for extended periods, or (ii) we believe there has been a breach in security or there has been unauthorized activity involving your Account or you have engaged in activity that is fraudulent or inappropriate (e.g., manufacture activity that is inconsistent with the intended use of the Account) or that violates the terms of this User Agreement. Closure of your Account will prohibit your access to the Service.”
How concerned should I be?

radonc1 Sep 15, 2021 8:12 am


Originally Posted by msp3 (Post 33568306)
New terms from today's email

How concerned should I be?

Now they have the legal wording in place to close your account for doing MSing activity.

They just made official what they have been doing anyway, i.e. closing you.

Klemhuzzah Sep 15, 2021 10:08 am


Originally Posted by msp3 (Post 33568306)
How concerned should I be?

If you have sock drawed cards, expect them to be closed. Although it's kind of vague how long "extended periods" actually is.

Otherwise, as radonc1 said, they're just putting in language to close your card for "manufactured activity", which they already do anyway

I do wonder if they're going to crack down on accounts that happen to have a $0 balance whenever the fee date come around :)

radonc1 Sep 15, 2021 11:35 am


Originally Posted by Klemhuzzah (Post 33569936)
If you have sock drawed cards, expect them to be closed. Although it's kind of vague how long "extended periods" actually is.

Otherwise, as radonc1 said, they're just putting in language to close your card for "manufactured activity", which they already do anyway

I do wonder if they're going to crack down on accounts that happen to have a $0 balance whenever the fee date come around :)

I suspect that another "house cleaning" is in the offing :(

redarmy Sep 15, 2021 1:33 pm

Does anyone know if the Serve Visa version can be loaded at Walmart for free? T&C says up to $3.50 at various places. I wonder if this works like BB Visa where Walmart load is free.

littlewinglet Sep 15, 2021 1:43 pm


Originally Posted by redarmy (Post 33570553)
Does anyone know if the Serve Visa version can be loaded at Walmart for free? T&C says up to $3.50 at various places. I wonder if this works like BB Visa where Walmart load is free.

yes

cokeguy223 Sep 29, 2021 5:52 pm

I haven't tried to load a GC in quite some time but yesterday I tried to load a $100 BHN?(Blackhawk Network, sry not familiar with all the acronyms around here) VGC at WM and I was unable to. It kept saying "Debit Not Available". I went and bought something a minute later just to check and it was certainly activated. Do these not work anymore?

radonc1 Sep 29, 2021 6:27 pm


Originally Posted by cokeguy223 (Post 33606732)
I haven't tried to load a GC in quite some time but yesterday I tried to load a $100 BHN?(Blackhawk Network, sry not familiar with all the acronyms around here) VGC at WM and I was unable to. It kept saying "Debit Not Available". I went and bought something a minute later just to check and it was certainly activated. Do these not work anymore?

If you tried to load at CS or the MC, your Blackhawk VGC will not work over $99.

More information can be gleaned by reading this and other threads such as "Buying MOs at WM".

I Fly Delta Jets Oct 6, 2021 3:19 pm

I have BB and wanted to switch to Serve. I applied for Serve card and got it approved before I cancelled BB. I thought system would reject my Serve application with an active BB account. Is that not the case anymore?

moflyer2k Oct 6, 2021 3:26 pm

Both myself and P2 each have 2 serves and 2 bb's with no problems. Unless something has changed in the past 2 years since I got the cards, you can apply for both

I Fly Delta Jets Oct 6, 2021 4:53 pm


Originally Posted by moflyer2k (Post 33624473)
Both myself and P2 each have 2 serves and 2 bb's with no problems. Unless something has changed in the past 2 years since I got the cards, you can apply for both

Thanks for confirming it. It wasn't the case when they first introduced those cards. Do you max them out every month?


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