Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jan 29, 2015, 6:06 pm
#1426
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
Sorry for the OT.
Jan 29, 2015, 7:01 pm
#1427
Join Date: Aug 2013
Posts: 415
Thanks but in your case that someone's else address in the ID is the same as yours, right? in my case, my dad's address in his ID is different than mine and I entered my address as shipping address. So if he sent his ID with different address than my address that I put in the application for permanent card….it will raise a suspicion with Amex.
Jan 29, 2015, 7:24 pm
#1428
Join Date: Dec 2014
Location: SAN
Programs: National Executive, HH Silver, A-List WN
Posts: 18
Data Point: I had gone to the Garden Grove Target in SoCal for 2 weeks straight. Last week there were no RedCards. I went today and was able to get one. I might have gotten the last one for today. So for those of us in SoCal, the GG Target does have some.
The transaction was easy. The cashier asked how much I wanted to load up with and I said $5. The transaction took about 5 minutes.
I had a Serve account open and closed that. Within five minutes, I was able to register my RedCard.
I'm looking forward to loading up my card.
The transaction was easy. The cashier asked how much I wanted to load up with and I said $5. The transaction took about 5 minutes.
I had a Serve account open and closed that. Within five minutes, I was able to register my RedCard.
I'm looking forward to loading up my card.
Jan 29, 2015, 7:49 pm
#1429
Join Date: Dec 2014
Posts: 34
I thought I will share my today's experience and if see anyone has also gone through it.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert. I called up Barclays and answered 10-15 security questions (since the card is new that's why they had to ask so many questions), after everything was over she told, she can't remove the hold now. She told that I have to go to any bank and go to the teller and ask for cash advance through my cc, that way my identity will be checked by the teller and then only they remove the hold from my account.
I am quite certain that I answered all the security questions correctly.
Has anyone also had go through this kind of procedure before for any kind of cc.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert. I called up Barclays and answered 10-15 security questions (since the card is new that's why they had to ask so many questions), after everything was over she told, she can't remove the hold now. She told that I have to go to any bank and go to the teller and ask for cash advance through my cc, that way my identity will be checked by the teller and then only they remove the hold from my account.
I am quite certain that I answered all the security questions correctly.
Has anyone also had go through this kind of procedure before for any kind of cc.
Jan 29, 2015, 7:57 pm
#1430
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,257
Barclays is just whacked.
Jan 29, 2015, 8:29 pm
#1431
Join Date: Aug 2014
Posts: 36
I thought I will share my today's experience and if see anyone has also gone through it.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert. I called up Barclays and answered 10-15 security questions (since the card is new that's why they had to ask so many questions), after everything was over she told, she can't remove the hold now. She told that I have to go to any bank and go to the teller and ask for cash advance through my cc, that way my identity will be checked by the teller and then only they remove the hold from my account.
I am quite certain that I answered all the security questions correctly.
Has anyone also had go through this kind of procedure before for any kind of cc.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert. I called up Barclays and answered 10-15 security questions (since the card is new that's why they had to ask so many questions), after everything was over she told, she can't remove the hold now. She told that I have to go to any bank and go to the teller and ask for cash advance through my cc, that way my identity will be checked by the teller and then only they remove the hold from my account.
I am quite certain that I answered all the security questions correctly.
Has anyone also had go through this kind of procedure before for any kind of cc.
I was able to use the card once and then they put that annoying security alert on the account again and told me that I need to go into a bank again. Went to a different branch this time and went straight to the teller and asked for a CA then once it was declined I explained why I had asked for the CA. Again I was told that they were not going to call, got a few different people at the bank involved and finally someone felt bad for me and made the call. They don't even have a different phone number to call, they had to call the number on the back of my card, they had to have me enter all of my security information and started to ask the bank rep all sorts of questions about what bank, what branch number, the reps name and id #. She had to look at my license and assure the rep that the picture on my ID was indeed a picture of me. Everyone at the bank thought it was the most ridiculous thing they've done.
My recommendation is, that if you have a relationship with a particular branch, try to go there because otherwise they may not want to make the call for you.
Jan 29, 2015, 9:08 pm
#1432
Join Date: Feb 2012
Location: LAX
Programs: AA, TY, UR, UA, US, WN, MR, SPG
Posts: 1,453
Same thing happened to me. I went to one bank and told them what the Barclays rep told me and they told me they will not call if the request for CA is declined. Spoke to the bank manager and they said they absolutely will not call. I then called Barclays while I was still at the bank (hoping that the manager would get on the phone with the rep when I had her on the phone). When I called in they didn't say anything about the CA and they asked a few questions and the alert was cleared.
I was able to use the card once and then they put that annoying security alert on the account again and told me that I need to go into a bank again. Went to a different branch this time and went straight to the teller and asked for a CA then once it was declined I explained why I had asked for the CA. Again I was told that they were not going to call, got a few different people at the bank involved and finally someone felt bad for me and made the call. They don't even have a different phone number to call, they had to call the number on the back of my card, they had to have me enter all of my security information and started to ask the bank rep all sorts of questions about what bank, what branch number, the reps name and id #. She had to look at my license and assure the rep that the picture on my ID was indeed a picture of me. Everyone at the bank thought it was the most ridiculous thing they've done.
My recommendation is, that if you have a relationship with a particular branch, try to go there because otherwise they may not want to make the call for you.
I was able to use the card once and then they put that annoying security alert on the account again and told me that I need to go into a bank again. Went to a different branch this time and went straight to the teller and asked for a CA then once it was declined I explained why I had asked for the CA. Again I was told that they were not going to call, got a few different people at the bank involved and finally someone felt bad for me and made the call. They don't even have a different phone number to call, they had to call the number on the back of my card, they had to have me enter all of my security information and started to ask the bank rep all sorts of questions about what bank, what branch number, the reps name and id #. She had to look at my license and assure the rep that the picture on my ID was indeed a picture of me. Everyone at the bank thought it was the most ridiculous thing they've done.
My recommendation is, that if you have a relationship with a particular branch, try to go there because otherwise they may not want to make the call for you.
Jan 29, 2015, 9:25 pm
#1433
Join Date: Dec 2014
Location: SAN
Programs: National Executive, HH Silver, A-List WN
Posts: 18
Same thing happened to me. I went to one bank and told them what the Barclays rep told me and they told me they will not call if the request for CA is declined. Spoke to the bank manager and they said they absolutely will not call. I then called Barclays while I was still at the bank (hoping that the manager would get on the phone with the rep when I had her on the phone). When I called in they didn't say anything about the CA and they asked a few questions and the alert was cleared.
I was able to use the card once and then they put that annoying security alert on the account again and told me that I need to go into a bank again. Went to a different branch this time and went straight to the teller and asked for a CA then once it was declined I explained why I had asked for the CA. Again I was told that they were not going to call, got a few different people at the bank involved and finally someone felt bad for me and made the call. They don't even have a different phone number to call, they had to call the number on the back of my card, they had to have me enter all of my security information and started to ask the bank rep all sorts of questions about what bank, what branch number, the reps name and id #. She had to look at my license and assure the rep that the picture on my ID was indeed a picture of me. Everyone at the bank thought it was the most ridiculous thing they've done.
My recommendation is, that if you have a relationship with a particular branch, try to go there because otherwise they may not want to make the call for you.
I was able to use the card once and then they put that annoying security alert on the account again and told me that I need to go into a bank again. Went to a different branch this time and went straight to the teller and asked for a CA then once it was declined I explained why I had asked for the CA. Again I was told that they were not going to call, got a few different people at the bank involved and finally someone felt bad for me and made the call. They don't even have a different phone number to call, they had to call the number on the back of my card, they had to have me enter all of my security information and started to ask the bank rep all sorts of questions about what bank, what branch number, the reps name and id #. She had to look at my license and assure the rep that the picture on my ID was indeed a picture of me. Everyone at the bank thought it was the most ridiculous thing they've done.
My recommendation is, that if you have a relationship with a particular branch, try to go there because otherwise they may not want to make the call for you.
Wow, this is making me re-think using the US Airways card to load RB. I haven't really used it that much since I signed up for it. It would probably be fraud alert, after fraud alert.
Jan 29, 2015, 10:11 pm
#1434
Join Date: Dec 2014
Location: Redbird Wasteland of NC
Posts: 62
If you have a Citi AA and a Barclay USAir, why not just put a large load on each and come back the next day? IME, fraud alerts are most likely when you do these types of transactions back to back.
Jan 29, 2015, 10:19 pm
#1435
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
I'm still really new with RedBirds and have 3 to load starting Feb 1. So far I've only loaded with Citi. Are there any problems loading with Chase cards? Also... If I load all 3 cards, one right after another, will it blow up the Target cash register (at Customer Service) or should I wait 10 minutes between transactions. Thx!
Last edited by slhansen219; Jan 29, 2015 at 11:10 pm
Jan 29, 2015, 10:38 pm
#1436
Join Date: Jan 2015
Posts: 2
has anyone been able to get a card in the bay area? (CA)
i've been to san jose (capital expy) and fremont (automall and hub) locations and they don't have any. went to the dublin location like mentioned earlier, but the rep told me they have been recalled for packaging, that was about a month ago. went back yesterday and still nothing.
hoping someone has been able to get one recently in the bay and can share the location.
thanks
i've been to san jose (capital expy) and fremont (automall and hub) locations and they don't have any. went to the dublin location like mentioned earlier, but the rep told me they have been recalled for packaging, that was about a month ago. went back yesterday and still nothing.
hoping someone has been able to get one recently in the bay and can share the location.
thanks
Jan 29, 2015, 10:52 pm
#1437
Join Date: Jan 2012
Programs: Marriott/SPG Plat, Hilton Gold
Posts: 887
Jan 29, 2015, 10:56 pm
#1438
Join Date: Dec 2014
Posts: 34
Thanks, So I am not the only one. Looks painful and helpless situation. I will try going to my credit union bank and lets see if they can help me. I wonder in case of future fraud alert when would it be possible for them to just resolve it over phone.
Jan 29, 2015, 11:40 pm
#1439
Join Date: Jan 2015
Posts: 18
I thought I will share my today's experience and if see anyone has also gone through it.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert. I called up Barclays and answered 10-15 security questions (since the card is new that's why they had to ask so many questions), after everything was over she told, she can't remove the hold now. She told that I have to go to any bank and go to the teller and ask for cash advance through my cc, that way my identity will be checked by the teller and then only they remove the hold from my account.
I am quite certain that I answered all the security questions correctly.
Has anyone also had go through this kind of procedure before for any kind of cc.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert. I called up Barclays and answered 10-15 security questions (since the card is new that's why they had to ask so many questions), after everything was over she told, she can't remove the hold now. She told that I have to go to any bank and go to the teller and ask for cash advance through my cc, that way my identity will be checked by the teller and then only they remove the hold from my account.
I am quite certain that I answered all the security questions correctly.
Has anyone also had go through this kind of procedure before for any kind of cc.
and the second Barclays rep removed the fraud alert. I have not had
any problems after that.
Jan 29, 2015, 11:43 pm
#1440
Join Date: Feb 2014
Posts: 60
I thought I will share my today's experience and if see anyone has also gone through it.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert.
I got my Barclays Arrival + last week and went today to target to use it to load RB. First transaction of 1000$ load went fine. I went ahead with second transaction of 900$ (didn't want the system to suspect a duplicate charge of 1000$), it got declined due to fraud alert.