Jan 10, 2015, 9:20 pm
Last edit by: NoonRadar
Nov 24, 2015
Dear XXXXXXXXX,
We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:
• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)
DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/
DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)
Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.
WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.
WEBSITE:
This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
https://amex.serve.com/prepaidredcard
PREPAID REDCARD LOAD LIMITS
Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
Online Debit Card Load * - $200/day and $1,000/month
Checking/Savings Account - $2,000/month
Checks - $2,000/day and $10,000/month
ATM Withdrawals - $750/day and $2,000/month
All "Monthly" limits are per calendar month and reset on the 1st of each month.
Daily limits reset at midnight Eastern time, 9 PM Pacific time.
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.
ATM Withdrawals:
No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.
RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard
FREQUENTLY ASKED QUESTIONS
Q: Can I reload a RB at a Target that doesn't sell RB?
Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904
Q: Can I buy or reload a RB in North Carolina?
See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.
Q: Can I reload the RB at any register, or just at the Customer Service desk?
It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.
Q: What is the most efficient way to drain a RedCard?
Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.
Q: I cant access the BillPay feature through the RB website!
Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.
Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
Yes.
Q: How many Redbird cards can you purchase at once?
You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.
Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
No. You will have to cancel your Bluebird or Serve account first before registering.
Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.
Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.
Q: Can we get Redbird online?
No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.
Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.
Q: Can we load Redbird with Target gift cards at Target?NO.
When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.
Q: What are the card’s load limits per transaction at Target?
[B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.
Q: What credit cards can I use to reload RedCard in Target stores?
NONE. As of May 6, 2015, credit cards cannot be used to reload.
Q: Can I reload with a debit card?
Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.
Q: Can I reload with a prepaid debit card or Vanilla Visa?
Yes, but only if you have a PIN for that card.
Q: How can I load 2 debit cards in one transaction? Example 2x$500.
1. Swipe debit card on my terminal after total comes up $1000.
2. PIN pad comes up. Enter 4 digit PIN.
3. Do you want cash back? press NO
4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
6. Swipe card #2. Enter PIN
7. Repeat 3 to 5. Total: 0.00
8. Receipt prints. Thank cashier. The end.
(thanks to Mamibear)
Q: Can someone else buy a Redbird card for you?
Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.
Q: Can you reload Serve/Bluebird at Target?
No.
Q: How do I contact Target's support team to resolve an issue with my RedCard?
Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).
Q: Can you have both Redbird and AFT cards?
Yes.
You can have both Redbird and AFT since they are independent products.
Q: I got a "Pending" notice that the registration is being reviewed, what now?
Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
• Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
◦ Social Security Card, OR
◦ A Medicare insurance card
Plus...
• Picture ID
◦ A valid driver's license card OR
◦ A valid state issued ID OR
◦ A valid United States Government ID Card (e.g. Green Card) OR
◦ A valid United States Passport (photo page only)
Secure Document Upload
Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
Prepaid REDcard (Target) 2015-2016
Jan 29, 2015, 2:34 pm
#1412
Join Date: May 2014
Location: LAX
Programs: AA, UA, DL, NSA, CIA, MIB
Posts: 537
Jan 29, 2015, 2:46 pm
#1413
Join Date: Feb 2012
Location: LAX
Programs: AA, TY, UR, UA, US, WN, MR, SPG
Posts: 1,453
Jan 29, 2015, 2:51 pm
#1414
Join Date: Jan 2014
Posts: 201
Should be able to
Hard to say, haven't seen anything on others running into this situation. Guessing after x amount of days the request for more information will be listed as denied/inactive.
Worst comes to worst, ask him to call in and change the address on the application, or explain that he wanted it shipped to a different address and if that doesn't worked it can be shipped to his current address.
Hard to say, haven't seen anything on others running into this situation. Guessing after x amount of days the request for more information will be listed as denied/inactive.
Worst comes to worst, ask him to call in and change the address on the application, or explain that he wanted it shipped to a different address and if that doesn't worked it can be shipped to his current address.
Jan 29, 2015, 2:52 pm
#1415
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Is everyone receiving the permanent card via UPS as mentioned up thread? If so, is signature required?
I loaded/registered my temporary card on Tuesday. Yesterday (Wednesday) at about 6:15 PM I got an e-mail saying my card was sent and my balance was $382. The e-mail was very current as I had just made my first purchase for $118 with the card about 30 minutes earlier. No mention of a tracking number. I'm out of town all next week so I don't want it sitting on my porch for days. Mail is stopped and I can probably get a hold at the UPS distribution center since I am set up for My Choice so I am not too worried there. If they happen to use FedEx they may just throw the envelope on the porch to let it blow down the street.
I loaded/registered my temporary card on Tuesday. Yesterday (Wednesday) at about 6:15 PM I got an e-mail saying my card was sent and my balance was $382. The e-mail was very current as I had just made my first purchase for $118 with the card about 30 minutes earlier. No mention of a tracking number. I'm out of town all next week so I don't want it sitting on my porch for days. Mail is stopped and I can probably get a hold at the UPS distribution center since I am set up for My Choice so I am not too worried there. If they happen to use FedEx they may just throw the envelope on the porch to let it blow down the street.
Jan 29, 2015, 2:56 pm
#1416
Join Date: Jan 2014
Posts: 201
Assuming you do have your dad's permission to do this, I'd just send in his ID. I had the same exact situation - got the multiple choice questions when I did an application for someone else, and then it timed out before I could find out the answers. In the end I sent in her ID, which showed her address, while I provided mine on the application. They approved it and sent me on my merry way.
Jan 29, 2015, 3:08 pm
#1417
Suspended
Join Date: Jun 2011
Posts: 639
Thanks but in your case that someone's else address in the ID is the same as yours, right? in my case, my dad's address in his ID is different than mine and I entered my address as shipping address. So if he sent his ID with different address than my address that I put in the application for permanent card….it will raise a suspicion with Amex.
Until then, please go away.
Jan 29, 2015, 3:11 pm
#1418
Join Date: Apr 2014
Location: UES/MWC
Programs: Braniff, TWA, Eastern, Midwest, AA Exec, Club Carlson Gold
Posts: 270
Jan 29, 2015, 5:59 pm
#1425
Join Date: Jun 2014
Posts: 234
GREAT NEWS for those of us who had an issue with "disappearing loads/funds"
I finally got mine credited to my Redbird account without filing a dispute with my CC issuer. The key is to escalate 2 levels up from the typical CSR and ask for a complaint to be filed. Once that happened, 2 days later I got a call, funds credited and that's all.
Here's the details:
After waiting nearly a month and giving an earful to the CSRs and supervisors who kept telling me to wait just 3 more business days every time I called, I finally got it escalated 2 levels up and they filed an "executive complaint". When this person called me, they apologized for it taking so long and that they weren't aware of this problem until recently. Now that they are aware, they are searching for people who have this issue to fix it.
They do have plans to stop this issue from happening in the future and will be training the CSRs on how to fix the existing issues more quickly.
If you still run into issues, PM me and I'll share more info so that you can get your issue fixed too.
I finally got mine credited to my Redbird account without filing a dispute with my CC issuer. The key is to escalate 2 levels up from the typical CSR and ask for a complaint to be filed. Once that happened, 2 days later I got a call, funds credited and that's all.
Here's the details:
After waiting nearly a month and giving an earful to the CSRs and supervisors who kept telling me to wait just 3 more business days every time I called, I finally got it escalated 2 levels up and they filed an "executive complaint". When this person called me, they apologized for it taking so long and that they weren't aware of this problem until recently. Now that they are aware, they are searching for people who have this issue to fix it.
They do have plans to stop this issue from happening in the future and will be training the CSRs on how to fix the existing issues more quickly.
If you still run into issues, PM me and I'll share more info so that you can get your issue fixed too.