Simon mall gift card(2014-2015)
#1037
Join Date: Mar 2011
Location: SAN
Programs: Delta Gold. Hilton Diamond. Hyatt Explorist.
Posts: 1,675
Just left Simon. Had a clerk (who I think I've seen before but don't know as well as others there) tell me they now require the form to be filled out for ALL gift card purchases of $500+. My mall had previously only required it for > $3000. She had all of the fields that needed to be filled pre-highlighted, and asked for my ID and filled the form in for me while she was waiting for each card to "process." She was very annoyed by the entire thing.
#1038
Join Date: Aug 2011
Posts: 100
It looks like the person staffing the customer service desk spends a lot of her time preparing gift cards for sale. She had piles and piles of gift cards with various amounts written on the cardboard holders.
#1039
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
My Simon's always require form for above $2K. However there was a new twist yesterday. The CSR said she was told now for ANY Consumer card purchase she needs to call one of the either the manager or the director of marketing (the boss of the manager - both are ladies) for approval before she could process the sale. We are "known entity" to the office, so when she called for approval, she just said Mr. and Mrs. So and So are here for their purchases. The other end apparently just said OK as the call was really brief. I dont know what triggers such new procedure. May be some bragging of the purchasers have irked some of the folks at the Simon's. The staff told me a guy came frequently and each time he talked about how he earned miles for his first class flights.
Simon's certainly is fully aware why people buy this for and provides the mean to do so, for a nice profit. Still this guy's constant bragging strikes me as pretty stupid.
Simon's certainly is fully aware why people buy this for and provides the mean to do so, for a nice profit. Still this guy's constant bragging strikes me as pretty stupid.
#1040
Join Date: May 2010
Posts: 688
My Simon's always require form for above $2K. However there was a new twist yesterday. The CSR said she was told now for ANY Consumer card purchase she needs to call one of the either the manager or the director of marketing (the boss of the manager - both are ladies) for approval before she could process the sale. We are "known entity" to the office, so when she called for approval, she just said Mr. and Mrs. So and So are here for their purchases. The other end apparently just said OK as the call was really brief. I dont know what triggers such new procedure. May be some bragging of the purchasers have irked some of the folks at the Simon's. The staff told me a guy came frequently and each time he talked about how he earned miles for his first class flights.
Simon's certainly is fully aware why people buy this for and provides the mean to do so, for a nice profit. Still this guy's constant bragging strikes me as pretty stupid.
Simon's certainly is fully aware why people buy this for and provides the mean to do so, for a nice profit. Still this guy's constant bragging strikes me as pretty stupid.
#1041
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Mall management seems to be run by good folks based on numerous observations on how the higher up participating in doing a lot of physical labor related work, like moving big display panels etc.
Last edited by Happy; Apr 15, 2015 at 5:15 pm
#1042
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
At my preferred location, lately they've been calling the manager each time to authorize, even though they know me by name now.
Of course I don't care.
Of course I don't care.
#1043
Join Date: Mar 2012
Location: SAN
Posts: 1,396
The funny thing about the rule that the employee must fill out the form is that my ID has my old address on it (CA does not issue a new ID based on change of address). She never even asked about my information, just started filling out based on the contents of my ID.
#1044
Join Date: Sep 2014
Location: Metro ATL
Posts: 359
It appears they know me by name by the way she asked about approval.
#1045
Join Date: Apr 2006
Posts: 352
For those with more than one Simon Mall in their area, is the limit 10k per mall, or 10k for the entire Simon Mall network?
#1046
Join Date: Mar 2011
Location: SAN
Programs: Delta Gold. Hilton Diamond. Hyatt Explorist.
Posts: 1,675
#1047
Join Date: Nov 2005
Location: MOD/SFO
Programs: Whole Lot of Nothin' anymore - Thanks to baby!
Posts: 582
$10K per day, per mall. If you need to do $20K each day, everyday, you're probably fairly epic. I'm guessing you're just trying to cut down the driving time for a month
#1048
Join Date: Apr 2006
Posts: 352
Correct. Some of us have to drive great distances to get to a Simon mall, and would like to make as few trips as possible
#1049
Join Date: May 2005
Posts: 1,337
I assume you are single. Getting an AU to go with you (my wife in my situation who I turned to the light ) cuts down on trips. You can even go to multiple malls in one day with them to really juice the efficiency....
#1050
Join Date: Nov 2005
Location: MOD/SFO
Programs: Whole Lot of Nothin' anymore - Thanks to baby!
Posts: 582
If I brought my wife with me to the mall each time I went, I don't think any level of MS could make up for the additional cost that I'd be responsible for...