Simon mall gift card(2014-2015)
Jul 22, 2015, 1:17 pm
#1516
Join Date: Aug 2009
Posts: 321
Interesting. Did she say your name on the phone? I called in advance for my Saturday pick-up so I don't know what the rep did before I got there. I'm interested to see if they are then keying in our form information now into the computer (or at least some information). Sounds like Simon is beefing up its anti-ML documentation program per FinCen.
Jul 22, 2015, 2:07 pm
#1517
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Nope. No name. What I heard was "I'd like to get authorization to sell a large sum of gift cards...5 thousand...yes, I gave him the form...Visa...OK, Thank you." The ID verification came after the call and she only compared it to the form. I didn't see them key in anything, but I did ask if they could re-use a form I filled out the day before and she said no because they have to turn them into the office at the end of the day.
Jul 22, 2015, 7:17 pm
#1518
Join Date: Jun 2015
Posts: 1,727
If it's like my store, they are just calling the manager to get approval. They have told me that that's who they are calling. And they always inform the manager that I am on the frequent buyers list. I am also lucky though that my store keeps a pre-filled out form on file for all of their frequent buyers. My pertinent info is typed in and I only have to sign, date, and they usually input the amounts.
For the person who said to track CC. The purchase of the sale is in the register and recorded. Also, the receipt prints all card numbers so it wouldn't be difficult to track everything.
Jul 22, 2015, 10:22 pm
#1519
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
At one of my Simon malls, I still haven't convinced any of the reps to not put the cards into the sleeves. I was glad to take the sleeves and the cards separately, but they insisted that they put them in themselves and write the date and amount on each one. WHY?! I'm just trying to help, guys! You all know I take them right out at the bench right after.
The oldtimers dont look at the cards against the receipts - the new girl apparently is told to do so. I really dont understand this procedure - the payment cards are swiped, authorized and payment approved - naturally the last 4 number would be on the receipt - why the management wants the clerk to verify the credit card last 4 against the receipt?!
Jul 22, 2015, 10:24 pm
#1520
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Yeah, one very flustered guy last year insisted to do that. Luckily he left the position in less than 3 months. We have a new girl since last week. She asked if we wanted the sleeves. We quickly shook our head, Oh, No. Dont waste that. This week being the second time we saw her, she no longer asked if we needed the sleeves. Quick learner.
The oldtimers dont look at the cards against the receipts - the new girl apparently is told to do so. I really dont understand this procedure - the payment cards are swiped, authorized and payment approved - naturally the last 4 number would be on the receipt - why the management wants the clerk to verify the credit card last 4 against the receipt?!
The oldtimers dont look at the cards against the receipts - the new girl apparently is told to do so. I really dont understand this procedure - the payment cards are swiped, authorized and payment approved - naturally the last 4 number would be on the receipt - why the management wants the clerk to verify the credit card last 4 against the receipt?!
Jul 22, 2015, 10:35 pm
#1521
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
No wonder the new girl is told to check. Oldtimers dont do that because we are "known" entity to them. Even the new girl today when she found out she had only one form left, she called the office, "The xxxxxxx family is here but I have only one consumer form left." One of the oldtimers brought over a few forms 10 minutes later. We are known by our last name but a fresh form is needed each time.
Jul 23, 2015, 8:33 am
#1522
Join Date: Jun 2011
Posts: 800
What happens when your card is declined? And you don't have enough other cards to pay for the transaction?
My rep told me it was a hassle voiding it all out. The FIA card doesn't seem to allow pre-approvals for purchases, so it's always a gamble. First decline yesterday. Probably because with a mix of high dollar purchases on AGC. I felt so bad... and it messed up my RB load schedule to meet the end of month!
My rep told me it was a hassle voiding it all out. The FIA card doesn't seem to allow pre-approvals for purchases, so it's always a gamble. First decline yesterday. Probably because with a mix of high dollar purchases on AGC. I felt so bad... and it messed up my RB load schedule to meet the end of month!
Jul 23, 2015, 9:27 am
#1523
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
What happens when your card is declined? And you don't have enough other cards to pay for the transaction?
My rep told me it was a hassle voiding it all out. The FIA card doesn't seem to allow pre-approvals for purchases, so it's always a gamble. First decline yesterday. Probably because with a mix of high dollar purchases on AGC. I felt so bad... and it messed up my RB load schedule to meet the end of month!
My rep told me it was a hassle voiding it all out. The FIA card doesn't seem to allow pre-approvals for purchases, so it's always a gamble. First decline yesterday. Probably because with a mix of high dollar purchases on AGC. I felt so bad... and it messed up my RB load schedule to meet the end of month!
Jul 23, 2015, 9:28 am
#1525
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Oh, I have not thought about that. It makes sense now. The mag strip would be a stolen card's info that obviously does not match the card number printed on the card.
No wonder the new girl is told to check. Oldtimers dont do that because we are "known" entity to them. Even the new girl today when she found out she had only one form left, she called the office, "The xxxxxxx family is here but I have only one consumer form left." One of the oldtimers brought over a few forms 10 minutes later. We are known by our last name but a fresh form is needed each time.
No wonder the new girl is told to check. Oldtimers dont do that because we are "known" entity to them. Even the new girl today when she found out she had only one form left, she called the office, "The xxxxxxx family is here but I have only one consumer form left." One of the oldtimers brought over a few forms 10 minutes later. We are known by our last name but a fresh form is needed each time.
Jul 23, 2015, 9:29 am
#1526
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I don't have FIA so I don't know their exact procedures. But I mean that I call the bank AFTER it's declined and verify that it's not fraud. Then I have the agent sit on the phone while I reswipe the credit card.
Jul 23, 2015, 9:32 am
#1527
Join Date: Jun 2011
Posts: 800
Simon will only allow one swipe per card per day. Declined or not.
Jul 23, 2015, 9:33 am
#1528
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Hence why I said I have nice people that will wait while I call. However, it's always good to carry a backup credit card while you are out. I actually had an order decline b/c they had sent me a replacement card and I hadn't switched over yet. I had to do all those cards on a different credit card.
Jul 23, 2015, 9:35 am
#1529
Join Date: Jun 2011
Posts: 800
This is a bad loop of not answering my question...
I want to know if the process of voiding the cards is a long, tedious process.
I want to know this BECAUSE I got declined, and there is no way of preventing it. Calling will not help in my situation.
I want to know if the process of voiding the cards is a long, tedious process.
I want to know this BECAUSE I got declined, and there is no way of preventing it. Calling will not help in my situation.
Jul 23, 2015, 9:36 am
#1530
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
I edited my post above. Reread it. However, I wasn't answering your question. I was just stating that I have nice people that will allow me to reattempt the order.