Simon mall gift card(2014-2015)
#1501
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
Does the SM or WM change anything?
What do you mean by this?
#1503
Join Date: May 2005
Posts: 1,337
I don't have a data point with respect to the issue you had, but I do know they shave upgraded their systems. Processing 18-20 cards take about half the time it used to take (at least at my location in NOVA). The lady who helps me confirmed they upgraded their system. It's nice going in and them already having the form filled out for you....
If anyone is buying some SMGCs this week, please ask (if you don't mind) if they have to key in all your information into the system and if this is a new policy.
#1504
Join Date: Aug 2009
Posts: 321
Thursday - $2K. Susan asked that I filled out a form, but that people do this all the time so it was no big deal. She tells me anything $1K+. Form filled while Susan rang up cards. No verification. Asked if I want sleeves, told me I have to get at least 1.
Friday - $5K. Penny asked that I fill out a form. Told her I have one on file, she said it didn't matter, they like to have a separate form for each purchase and that people do this all the time. Also confirmed 1K+ limit for form. Form filled while Penny rang up cards. No verification. Asked if I want sleeves, told me I have to get at least 1.
Saturday - $5K. Penny was at desk again. She recognized me and immediately pulled out form. This time she said she had to call in to get authorization for anything over 1 GC. ($500) Call took about 1 minute - I could hear her say the amount, that she gave me the form, and that I wanted Visa brand cards. No other information was given over the phone. Then she waited until I filled out the form, then asked to see my ID and she verified my info. Made me wait to provide GCs before I signed bottom of form. Each card required a sleeve and she told me they just had a big meeting and that the sleeves and forms are all federal requirements.
I'm just doing MS to meet some spending limits on new cards, but hoping the SMGC pool doesn't dry up.
#1505
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
I don't know about keying in anything, but the following happened to me last week:
Thursday - $2K. Susan asked that I filled out a form, but that people do this all the time so it was no big deal. She tells me anything $1K+. Form filled while Susan rang up cards. No verification. Asked if I want sleeves, told me I have to get at least 1.
Friday - $5K. Penny asked that I fill out a form. Told her I have one on file, she said it didn't matter, they like to have a separate form for each purchase and that people do this all the time. Also confirmed 1K+ limit for form. Form filled while Penny rang up cards. No verification. Asked if I want sleeves, told me I have to get at least 1.
Saturday - $5K. Penny was at desk again. She recognized me and immediately pulled out form. This time she said she had to call in to get authorization for anything over 1 GC. ($500) Call took about 1 minute - I could hear her say the amount, that she gave me the form, and that I wanted Visa brand cards. No other information was given over the phone. Then she waited until I filled out the form, then asked to see my ID and she verified my info. Made me wait to provide GCs before I signed bottom of form. Each card required a sleeve and she told me they just had a big meeting and that the sleeves and forms are all federal requirements.
I'm just doing MS to meet some spending limits on new cards, but hoping the SMGC pool doesn't dry up.
Thursday - $2K. Susan asked that I filled out a form, but that people do this all the time so it was no big deal. She tells me anything $1K+. Form filled while Susan rang up cards. No verification. Asked if I want sleeves, told me I have to get at least 1.
Friday - $5K. Penny asked that I fill out a form. Told her I have one on file, she said it didn't matter, they like to have a separate form for each purchase and that people do this all the time. Also confirmed 1K+ limit for form. Form filled while Penny rang up cards. No verification. Asked if I want sleeves, told me I have to get at least 1.
Saturday - $5K. Penny was at desk again. She recognized me and immediately pulled out form. This time she said she had to call in to get authorization for anything over 1 GC. ($500) Call took about 1 minute - I could hear her say the amount, that she gave me the form, and that I wanted Visa brand cards. No other information was given over the phone. Then she waited until I filled out the form, then asked to see my ID and she verified my info. Made me wait to provide GCs before I signed bottom of form. Each card required a sleeve and she told me they just had a big meeting and that the sleeves and forms are all federal requirements.
I'm just doing MS to meet some spending limits on new cards, but hoping the SMGC pool doesn't dry up.
#1506
Join Date: Sep 2014
Location: NYC
Posts: 498
I did $1.5k today and she said she had to call and "get approval." She first put the cards through, I payed with my CC, and signed the receipt, but she held back my ID and CC and made a quick call. She didn't talk to anyone, and I watched her input my CC numbers over the phone using the keypad. Took about a minute and she handed me everything back. No form to fill, but the call was weird.
#1507
Suspended
Join Date: Jun 2014
Posts: 292
I ALWAYS get sleeves but as I have butter fingers, a medical condition I might add, I always forget them on the counter.
#1508
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
#1509
Join Date: Jun 2011
Posts: 800
Because the sheet of T&Cs is stuck inside the sleeve. Long time ago it was a pain to watch a CSR stuck each card into the sleeve because he had no idea the folded sheet had a glue stuck to the inside wall of the sleeve - only one side was "obstacle free" to let the card go in... Office manager exempted us to not get the sleeves several months ago. Unfortunately it looks we are going back to strict compliance which would most likely stay.
#1510
Join Date: Jan 2015
Posts: 129
I did $1.5k today and she said she had to call and "get approval." She first put the cards through, I payed with my CC, and signed the receipt, but she held back my ID and CC and made a quick call. She didn't talk to anyone, and I watched her input my CC numbers over the phone using the keypad. Took about a minute and she handed me everything back. No form to fill, but the call was weird.
#1511
Join Date: Sep 2014
Location: NYC
Posts: 498
Maybe. The reason I thought was to store your card number on file to see how much you purchase over time from that specific card? The old lady working first asked me if this was for "gaming," and I had no idea what she was talking about, but she meant credit card points.
#1512
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
At one of my Simon malls, I still haven't convinced any of the reps to not put the cards into the sleeves. I was glad to take the sleeves and the cards separately, but they insisted that they put them in themselves and write the date and amount on each one. WHY?! I'm just trying to help, guys! You all know I take them right out at the bench right after.
#1513
Join Date: Feb 2007
Posts: 647
My wife and I do $2900 each every saturday and no forms unless it is over 3k
#1514
Join Date: Aug 2009
Posts: 321
Even my own experience is YMMV as I just did another 5K last night - no call, no ID check, 1 sleeve.
#1515
Join Date: May 2005
Posts: 1,337
I don't know about keying in anything, but the following happened to me last week:
...
Saturday - $5K. Penny was at desk again. She recognized me and immediately pulled out form. This time she said she had to call in to get authorization for anything over 1 GC. ($500) Call took about 1 minute - I could hear her say the amount, that she gave me the form, and that I wanted Visa brand cards.....
...
Saturday - $5K. Penny was at desk again. She recognized me and immediately pulled out form. This time she said she had to call in to get authorization for anything over 1 GC. ($500) Call took about 1 minute - I could hear her say the amount, that she gave me the form, and that I wanted Visa brand cards.....