Risk of Loss in MS [Consolidated]
Jan 16, 2014, 2:09 pm
#106
Suspended
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Been in a similar pickle (but more complicated and nothing to do with losing a card).
You can ask CVS to find a receipt copy if you know the date and card used. It also helps if you can identify the register used.
With this you can contact CVS customer service who can submit a research request to get the full VR / gift card number from the purchase. Despite what they told you - keep calling in as you will need to hound them to get this completed in a timely fashion.
With this you can call incomm. A trick way to do this is to call the MVD number: 855-686-9513 and enter 1 for English, then 1 for info on registering. Listen to the (long) message. At the end press "4" to be put through to an agent. They will either help you or connect you. If you have an MVD (even a dead one) you can get there faster by entering your card number and pin as if you were trying to load or get a balance inquiry.
You can ask CVS to find a receipt copy if you know the date and card used. It also helps if you can identify the register used.
With this you can contact CVS customer service who can submit a research request to get the full VR / gift card number from the purchase. Despite what they told you - keep calling in as you will need to hound them to get this completed in a timely fashion.
With this you can call incomm. A trick way to do this is to call the MVD number: 855-686-9513 and enter 1 for English, then 1 for info on registering. Listen to the (long) message. At the end press "4" to be put through to an agent. They will either help you or connect you. If you have an MVD (even a dead one) you can get there faster by entering your card number and pin as if you were trying to load or get a balance inquiry.
The CVS agaent I spoke with on the phone said she will send the record of purchase to the gift card department and they will apparently be able to retrieve the card numbers! As they have been activated, if I can get those numbers I can simply reload my card then...!
Jan 16, 2014, 3:01 pm
#110
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Hi, thanks!
The CVS agaent I spoke with on the phone said she will send the record of purchase to the gift card department and they will apparently be able to retrieve the card numbers! As they have been activated, if I can get those numbers I can simply reload my card then...!
The CVS agaent I spoke with on the phone said she will send the record of purchase to the gift card department and they will apparently be able to retrieve the card numbers! As they have been activated, if I can get those numbers I can simply reload my card then...!
Jan 16, 2014, 3:21 pm
#111
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Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
But yeah, lesson learned for sure!
Jan 16, 2014, 4:13 pm
#112
Join Date: Jul 2009
Posts: 721
Love the optimism but are you forgetting the VR digits that appear on your store receipt and the PIN under the scratchoff are completely independent of one another? There'd be no reason for Incomm to want CVS to have the PIN numbers, nor would there be reason for CVS to want them.
Doesn't preclude you from getting your money, but to achieve that without calling Incomm kinda calls into question Incomm's commitment to their own security.
Doesn't preclude you from getting your money, but to achieve that without calling Incomm kinda calls into question Incomm's commitment to their own security.
Jan 16, 2014, 4:16 pm
#113
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Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Love the optimism but are you forgetting the VR digits that appear on your store receipt and the PIN under the scratchoff are completely independent of one another? There'd be no reason for Incomm to want CVS to have the PIN numbers, nor would there be reason for CVS to want them.
Doesn't preclude you from getting your money, but to achieve that without calling Incomm kinda calls into question Incomm's commitment to their own security.
Doesn't preclude you from getting your money, but to achieve that without calling Incomm kinda calls into question Incomm's commitment to their own security.
Jan 17, 2014, 10:58 am
#114
Suspended
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Still waiting on CVS (just called them again)... My only fear is that someone sorting garbage actually found the VRs and used them... I hope I am being overly pessimistic here!
Jan 17, 2014, 12:07 pm
#115
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
I'd guess they go with what they know: keno, sports book, chips.
Jan 23, 2014, 12:19 pm
#116
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Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
UPDATE
CVS just called me and said they were able to locate my VR! No one used them and they were able to deactivate them!! Now they will send the info to the store manager where I purchased them for either a full refund or a substitution! It looks like I am going to get my money back in the end!! So relieved!!
CVS just called me and said they were able to locate my VR! No one used them and they were able to deactivate them!! Now they will send the info to the store manager where I purchased them for either a full refund or a substitution! It looks like I am going to get my money back in the end!! So relieved!!
Jan 23, 2014, 3:03 pm
#118
Join Date: Dec 2013
Posts: 3,509
I feel that if you are not responsible enough to keep receipts on all VR/Paypal/MO purchases and you somehow lose them, then that is your fault. That tells me that you should NOT be playing the MS game because you can end up screwing yourself a lot.
I keep zip lock baggies of all my VR/Paypal cards (past and present) and receipts of all the MS I do just in case I ever need it.
I keep zip lock baggies of all my VR/Paypal cards (past and present) and receipts of all the MS I do just in case I ever need it.
Jan 23, 2014, 3:16 pm
#120
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
At this point, I just put all my crap in a manilla folder marked for the month, and toss it in a box in the garage at the end of the month. Never had to go through it (yet).