Risk of Loss in MS [Consolidated]
Sep 3, 2013, 11:52 am
#46
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
1-877-429-8140, you can load by a "dumbphone".
Sep 3, 2013, 11:52 am
#47
Join Date: Aug 2013
Posts: 61
Thanks, that is what i hope for, i talked to CVS this morning and they said they need to do some research and contact me within 10 business days. i'm sure there is a way to track or stop the payment.......they treat this card as cash buy not real cash, it's trackable with all serial no. and pin no., just they willing to do it or not........I hope someone with real experienced go give me some feedback.
Sep 3, 2013, 11:58 am
#48
Join Date: Aug 2013
Posts: 61
I was on the other side of the equation back in May and I asked a similar question to both the card "processor" and the store where I presumed it was purchased (found it lot outside store in parking lot). I assumed the card had never been loaded and someone "stole it". Well in fact it was loaded. Store took my name/number down in case the person returned (never was contacted again by store). Called card processor to see if they could contact owner or put hold on card. Card processor told me that they could not track who purchased the card, and that they could put a "hold" on the card if I faxed in a copy of back of card and the 10 digits on bottom. Based on discussions with card processor, I determined that you can put a "freeze" on card, but you better hurry before money is removed (once money is removed, and without copy of card and receipt, they told me "good luck").
Here is what you will need I was told when I was dealing with them with different circumstances: (i) 10 digit code on bottom of card, (ii) store transaction log (you can have Chse request this), it will show actual 10-digit card loaded, amount, purchase method, time, location, method of signature, etc.), (iii) notarized affidavit that the card was lost/stolen and that you want the card frozen. Hope this helps. Btw - tread lightly with Chse since they could decide to shut you down if you push too hard on your request or explain why you want request.
Here is what you will need I was told when I was dealing with them with different circumstances: (i) 10 digit code on bottom of card, (ii) store transaction log (you can have Chse request this), it will show actual 10-digit card loaded, amount, purchase method, time, location, method of signature, etc.), (iii) notarized affidavit that the card was lost/stolen and that you want the card frozen. Hope this helps. Btw - tread lightly with Chse since they could decide to shut you down if you push too hard on your request or explain why you want request.
Sep 3, 2013, 12:16 pm
#49
Join Date: Aug 2013
Posts: 11
Good luck.
Sep 3, 2013, 1:53 pm
#52
Join Date: Jan 2013
Location: LAX, SNA
Posts: 359
I think the OP does have a chance of recovering the funds because he still has the receipt. If he did lose the receipt and the VR card, then he probably would have 0% chance of recovering the funds.
Sep 3, 2013, 5:21 pm
#54
Suspended
Join Date: Nov 1999
Posts: 24,153
I try to avoid talking to any of their reps. I p/u a load today got to a computer 2 hrs after doing so and no problems TG.Nor have I ever had any.
I simply dont know how anyone could get the pin and a buyer not see that its been played with, even on the old cards. I can understand a switch aroo by the clerk. Maybe thats why with all the VRs Ive purchased I havent had the problem
I simply dont know how anyone could get the pin and a buyer not see that its been played with, even on the old cards. I can understand a switch aroo by the clerk. Maybe thats why with all the VRs Ive purchased I havent had the problem
Sep 3, 2013, 8:55 pm
#55
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
I try to avoid talking to any of their reps. I p/u a load today got to a computer 2 hrs after doing so and no problems TG.Nor have I ever had any.
I simply dont know how anyone could get the pin and a buyer not see that its been played with, even on the old cards. I can understand a switch aroo by the clerk. Maybe thats why with all the VRs Ive purchased I havent had the problem
I simply dont know how anyone could get the pin and a buyer not see that its been played with, even on the old cards. I can understand a switch aroo by the clerk. Maybe thats why with all the VRs Ive purchased I havent had the problem
Sep 10, 2013, 12:52 pm
#59
Join Date: Apr 2013
Location: Boston
Programs: UA, AA, USairways, HH, Marriott
Posts: 57
Seeking advice after losing an activated VR card
Here I share my true and ongoing story and my actions. Hope it may help future new comers and, more importantly, I like to hear advice from those experienced on this board.
I bought two VR cards at my local CVS yesterday evening. During the transaction, the CVS cashier thought one of the two cards could not be scanned, so she tossed the card and let me bring a third one. She scanned the new one, the amount looked correct, and I got a receipt showing two VR cards were activated.
However, when I tried to load the two at home, I found only one card was loaded successfully but the other card failed. Called Incomm and was informed the failed card was NOT activated. Then, comparing the two cards with the receipt, I notice the good card was indeed on the receipt but the other activated card (I can see the last four digit) does NOT match the failed card in my hand. I suspect that somehow the card that the CVS cashier threw away was the missing & ACTIVATED one.
Currently I did two things: firstly I opened a case with Incomm on the phone last night, and, per their request, emailed the scan copy of the two cards, both front and back, and receipt to them ([email protected]). I am told I shall be notified the progress within 7 days. Meanwhile, I rushed back to my local CVS in 7AM this morning but failed to find that trashed card. I briefed the accident with a cashier who later told me on the phone that the transaction is not clear yet so I will get update from him tomorrow. I hope CVS can void the missing card and just refund to my credit card.
Thanks for reading my story. This is all I have done so far. Do you see if there is anything else I can do to get the $500 back quickly? Also, if you know how this thing will end, please let me know so I can stop thinking. Thank you.
I bought two VR cards at my local CVS yesterday evening. During the transaction, the CVS cashier thought one of the two cards could not be scanned, so she tossed the card and let me bring a third one. She scanned the new one, the amount looked correct, and I got a receipt showing two VR cards were activated.
However, when I tried to load the two at home, I found only one card was loaded successfully but the other card failed. Called Incomm and was informed the failed card was NOT activated. Then, comparing the two cards with the receipt, I notice the good card was indeed on the receipt but the other activated card (I can see the last four digit) does NOT match the failed card in my hand. I suspect that somehow the card that the CVS cashier threw away was the missing & ACTIVATED one.
Currently I did two things: firstly I opened a case with Incomm on the phone last night, and, per their request, emailed the scan copy of the two cards, both front and back, and receipt to them ([email protected]). I am told I shall be notified the progress within 7 days. Meanwhile, I rushed back to my local CVS in 7AM this morning but failed to find that trashed card. I briefed the accident with a cashier who later told me on the phone that the transaction is not clear yet so I will get update from him tomorrow. I hope CVS can void the missing card and just refund to my credit card.
Thanks for reading my story. This is all I have done so far. Do you see if there is anything else I can do to get the $500 back quickly? Also, if you know how this thing will end, please let me know so I can stop thinking. Thank you.
Last edited by frugalman; Sep 10, 2013 at 1:20 pm
Sep 10, 2013, 1:19 pm
#60
Join Date: Jan 2013
Location: LAX, SNA
Posts: 359
You should always check that the cards you left with matched the activated ones on the receipt, especially so if there has been a switch. You should get your money back since you have the receipt. Someone posted on another thread that CVS refunded the money after he lost his VR and he brought them the receipt.
The other possibility is that the cashier purposefully switched the cards and then withdrew the money already. That is unlikely, but it is possible. I don't know how that would play out, but you will still most likely get a refund. I hope you remember what the cashier looks like in case you need to provide a description.
Bottom line is people need to be more careful. If people keep losing VRs and hassling CVS, they might decide that it is not worth it to sell them anymore. And I'm sure somebody will try to do a chargeback on their credit cards if they can't get a refund somehow, which can be bad for everybody involved.
The other possibility is that the cashier purposefully switched the cards and then withdrew the money already. That is unlikely, but it is possible. I don't know how that would play out, but you will still most likely get a refund. I hope you remember what the cashier looks like in case you need to provide a description.
Bottom line is people need to be more careful. If people keep losing VRs and hassling CVS, they might decide that it is not worth it to sell them anymore. And I'm sure somebody will try to do a chargeback on their credit cards if they can't get a refund somehow, which can be bad for everybody involved.