May 5, 2014, 12:17 pm
Last edit by: Bikeguy
Kate will only allow load totals up to $1999.99 every 10 minutes. It does not matter if it was you or the person before you. If you go over that limit, Kate will freeze. Sept 2015- Several people have reported the 10 minute limit is now longer than 10. Not sure how much longer yet. Several Kate's have locked up following the old 10 minute rule.
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.
Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
- Before you press anything, plug the headphones into the jack near the pinpad
- The touchscreen will "gray" out, and you won't be able to press anything.
- Press '3' on the pinpad
- Press 'Enter' on the pinpad
- Continue business as usual on the touch screen.
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
Walmart money kiosks(2013-2015)
Jan 25, 2014, 7:17 pm
#391
Join Date: Jul 2013
Posts: 51
I've been shocked that at least one Kiosk near me has been working all week.
I was draining out MCGC from the OM deal this week and I realized that each transaction takes two minutes. I actually videotaped it with my phone discreetly so that I could send it to my daughter so she can do it away at college (I know, circles and arrows but she's young… and i'm not putting it on the net…). When I played it back I was shocked it had been a full two minutes for each transaction.
But now that you mention it, it reminds me of an old xp or win me machine that needs an extra stick of memory…...
I was draining out MCGC from the OM deal this week and I realized that each transaction takes two minutes. I actually videotaped it with my phone discreetly so that I could send it to my daughter so she can do it away at college (I know, circles and arrows but she's young… and i'm not putting it on the net…). When I played it back I was shocked it had been a full two minutes for each transaction.
But now that you mention it, it reminds me of an old xp or win me machine that needs an extra stick of memory…...
Had a pleasant conversation with a manager last night while he rebooted Kate. He said that WM headquarters had told them not to reboot when there was a crash because when they reboot it wipes out the error logs and they can't determine why it crashed. If true, that's gotta be the worst programming decision ever. But apparently at this particular WM they had made the executive decision to ignore that order from on high and try to keep customers happy by rebooting and actually having a working machine. What a concept, huh?
As far as this Kate goes, she had crashed all the way to the base Windows XP desktop and the manager first tried to get it back running without a reboot because it literally takes 15 minutes to reboot. I thought he was exaggerating until I stood there and watched it. As it started, I could see that with the number of programs Kate seems to have running at the same time (on a system with a Win XP Pro OS no less), it's no wonder the thing is so stupid slow when it actually is working, nor any surprise that it crashes so often. Anyway, even after rebooting I couldn't do a reload via the BB button, but the MC button worked fine.
As far as this Kate goes, she had crashed all the way to the base Windows XP desktop and the manager first tried to get it back running without a reboot because it literally takes 15 minutes to reboot. I thought he was exaggerating until I stood there and watched it. As it started, I could see that with the number of programs Kate seems to have running at the same time (on a system with a Win XP Pro OS no less), it's no wonder the thing is so stupid slow when it actually is working, nor any surprise that it crashes so often. Anyway, even after rebooting I couldn't do a reload via the BB button, but the MC button worked fine.
Jan 25, 2014, 8:36 pm
#392
Join Date: Nov 2013
Location: Sacramento, CA
Posts: 437
I actually found a semi-working Kate today in Sacramento, CA.
Unfortunately it got past the "Finish and Pay" step, but it would not accept my card swipe. I hear it beep when I swipe, then nothing.
Is there a trick to this?
Unfortunately it got past the "Finish and Pay" step, but it would not accept my card swipe. I hear it beep when I swipe, then nothing.
Is there a trick to this?
Jan 25, 2014, 8:56 pm
#393
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,102
walked into an east bay wally and found a working kate. first time ever in like 20 visits. crazy
Jan 25, 2014, 9:04 pm
#394
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
My Kate was actually in working order today. And she was actually reasonably speedy. Gobbled up 2xPayPower Visas bought for no fee at local grocery store. Completed my monthly loads on my wife's BB (mine was already done).
I just wish she was quieter. I wonder if a request into that WM support form about the volume would do anything. Having it announce to the whole world what I'm doing feels like it could be a breach of my personal information and presents a security risk (personal security risk as in people know I'm wandering around with a few thousand in cash equivalents....)
I just wish she was quieter. I wonder if a request into that WM support form about the volume would do anything. Having it announce to the whole world what I'm doing feels like it could be a breach of my personal information and presents a security risk (personal security risk as in people know I'm wandering around with a few thousand in cash equivalents....)
Jan 25, 2014, 9:05 pm
#395
Join Date: Jan 2003
Location: California
Posts: 1,129
A working Kate and friendly MC staff is hard to find in the SF Bay Area. It was so much easier outside of California earlier this month for me. Didn't have to worry about broken Kates or being chased out of the store by the manager.
Jan 26, 2014, 2:55 pm
#396
Join Date: Mar 2011
Location: Western New York
Programs: UA Gold, former AA Gold
Posts: 49
To add to the general knowledge:
Broken Kate (sign taped over) in Irondequoit on Thursday; working Kate (but a broken employee) in Macedon today. Loaded 5 x 200 MC GCs and said good day.
Broken Kate (sign taped over) in Irondequoit on Thursday; working Kate (but a broken employee) in Macedon today. Loaded 5 x 200 MC GCs and said good day.
Jan 26, 2014, 5:21 pm
#397
Join Date: Dec 2013
Posts: 175
What a day! I budgeted 2 hours today to look for a working kate and unload 6k worth from OM. Not only did the first store I check work, but the MC was closed for money gram updating! I was left alone (with permission) to take my time, they even supplied me a chair after one person saw me there over 20 minutes. Best experience with Kate ever! LOL
Jan 28, 2014, 6:22 am
#398
Join Date: Jan 2014
Location: Minneapolis/St. Paul
Posts: 271
No luck
I've never found a kiosk that has worked yet for me. Been down every single time. Other times it's the MO option that has been disabled.
Jan 28, 2014, 10:16 am
#399
Join Date: Dec 2006
Posts: 42
Anyone ever find one in NJ that dispenses MOs?
Jan 28, 2014, 10:39 pm
#400
Join Date: Dec 2013
Posts: 175
Does anyone know if Kate still goes crazy if too many $500 GCs are used back to back?
Jan 29, 2014, 3:19 pm
#401
Join Date: Sep 2013
Location: SNA/LAX
Posts: 1,407
OH MY GOSH! I just have to say that I had the BEST experience in a while at WM! (and that's saying a LOT!)
Kate accepted FOUR (count 'em) GC's in a row to load onto my two BB's! FOUR!
Slowly, but surely, I'm gaining trust back in her...
(For the record, it's been a while since my nearest Kate has taken more than one GC before shutting down or freezing.)
So to answer your question...
It depends.
Kate accepted FOUR (count 'em) GC's in a row to load onto my two BB's! FOUR!
Slowly, but surely, I'm gaining trust back in her...
(For the record, it's been a while since my nearest Kate has taken more than one GC before shutting down or freezing.)
So to answer your question...
Does anyone know if Kate still goes crazy if too many $500 GCs are used back to back?
Jan 29, 2014, 5:06 pm
#402
Join Date: Feb 2013
Location: PHL
Programs: UA, DL, AA, ANA
Posts: 226
Apparently going to the contact us page on walmart.com works. I got a call from the store manager telling me that my email was forwarded from "home office" and they fixed the kiosk. Probably only for two weeks but that is better than nothing.
Jan 29, 2014, 6:25 pm
#403
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,102
My Kate was actually in working order today. And she was actually reasonably speedy. Gobbled up 2xPayPower Visas bought for no fee at local grocery store. Completed my monthly loads on my wife's BB (mine was already done).
I just wish she was quieter. I wonder if a request into that WM support form about the volume would do anything. Having it announce to the whole world what I'm doing feels like it could be a breach of my personal information and presents a security risk (personal security risk as in people know I'm wandering around with a few thousand in cash equivalents....)
I just wish she was quieter. I wonder if a request into that WM support form about the volume would do anything. Having it announce to the whole world what I'm doing feels like it could be a breach of my personal information and presents a security risk (personal security risk as in people know I'm wandering around with a few thousand in cash equivalents....)
Jan 29, 2014, 9:35 pm
#404
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Last few pages of this thread
http://www.flyertalk.com/forum/manuf...eway-vons.html
http://www.flyertalk.com/forum/manuf...eway-vons.html
Jan 29, 2014, 10:16 pm
#405
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,102
Last few pages of this thread
http://www.flyertalk.com/forum/manuf...eway-vons.html
http://www.flyertalk.com/forum/manuf...eway-vons.html