Vanilla Reload activation issues including "new" website.
Sep 19, 2013, 8:59 am
#211
Join Date: Aug 2013
Posts: 18
I purchase a vanilla reload card last Monday, the receipt showed 'PREPAID CARD ACTIVATION WILL OCCUR WITHIN 24 HOURS', however, after one days, loading the card still gave me an error 'An error system error was encountered, Please try again or try your reload via phone at 1-877-429-8140. (29)', I called Incomm immediately and after spending a week to investigated this, they told me the card was deactivated by CVS store the moment I purchased the card. I went back to CVS store this morning, they insisted they have activated the card and could do nothing about this.
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Sep 19, 2013, 12:15 pm
#212
Join Date: Aug 2011
Location: SFO/SJC
Programs: MR,UR, UA, BA, AA, Hotels
Posts: 581
I purchase a vanilla reload card last Monday, the receipt showed 'PREPAID CARD ACTIVATION WILL OCCUR WITHIN 24 HOURS', however, after one days, loading the card still gave me an error 'An error system error was encountered, Please try again or try your reload via phone at 1-877-429-8140. (29)', I called Incomm immediately and after spending a week to investigated this, they told me the card was deactivated by CVS store the moment I purchased the card. I went back to CVS store this morning, they insisted they have activated the card and could do nothing about this.
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Sep 19, 2013, 12:21 pm
#213
Join Date: Jun 2011
Location: Around The World
Programs: ALL :)
Posts: 384
I purchase a vanilla reload card last Monday, the receipt showed 'PREPAID CARD ACTIVATION WILL OCCUR WITHIN 24 HOURS', however, after one days, loading the card still gave me an error 'An error system error was encountered, Please try again or try your reload via phone at 1-877-429-8140. (29)', I called Incomm immediately and after spending a week to investigated this, they told me the card was deactivated by CVS store the moment I purchased the card. I went back to CVS store this morning, they insisted they have activated the card and could do nothing about this.
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Sep 19, 2013, 9:20 pm
#214
Join Date: Mar 2006
Location: Chicago
Programs: Mileage Plus, Rapid Rewards
Posts: 949
I purchase a vanilla reload card last Monday, the receipt showed 'PREPAID CARD ACTIVATION WILL OCCUR WITHIN 24 HOURS', however, after one days, loading the card still gave me an error 'An error system error was encountered, Please try again or try your reload via phone at 1-877-429-8140. (29)', I called Incomm immediately and after spending a week to investigated this, they told me the card was deactivated by CVS store the moment I purchased the card. I went back to CVS store this morning, they insisted they have activated the card and could do nothing about this.
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Anyone had the same issue before? It seemed like my $500 money is lost somewhere, and both Incomm and CVS not willing to give it back to me
Sep 19, 2013, 9:25 pm
#215
Join Date: Mar 2013
Location: MSP
Posts: 330
I had the exact same thing happen. Eventually had to file a dispute with the credit card as Incomm and the vendor would do nothing about it. I was so relieved 6 months later when I received that letter stating I was no longer liable for it. In the meantime the vendor said that I had received the goods and I had to prove that I did not receive the value.
Sep 24, 2013, 12:26 pm
#216
Join Date: Feb 2013
Location: ORD
Programs: UA Silver, HH Gold, SPG Gold, Hyatt Plat...basically all the status you can get for free...
Posts: 66
I had a unique experience with reloads. Rather than rehash it here, I'll just refer to my posts in the forum: http://www.flyertalk.com/forum/manuf...solidated.html
I hope this is helpful to anyone encountering similar troubles.
I hope this is helpful to anyone encountering similar troubles.
Oct 9, 2013, 9:20 am
#217
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
Posts: 83
Problems with redesigned site?
Is anyone else having problems loading on the redesigned site today? I put in all the info and it recognizes the correct amount loaded onto the card, but when I click submit I get "Sorry! A system error occurred. Please try again." I have double checked my Bluebird number and it still won't work. Anyone else?
Oct 9, 2013, 9:32 am
#218
Join Date: Jun 2012
Location: PNW
Programs: Hilton Diamond, IHG Plat, WN CP
Posts: 130
Is anyone else having problems loading on the redesigned site today? I put in all the info and it recognizes the correct amount loaded onto the card, but when I click submit I get "Sorry! A system error occurred. Please try again." I have double checked my Bluebird number and it still won't work. Anyone else?