Vanilla Reload activation issues including "new" website.
Jan 28, 2013, 1:08 pm
#137
Join Date: Jul 2011
Posts: 130
Jan 28, 2013, 1:33 pm
#138
Join Date: Jan 2013
Posts: 15
Please excuse if there is a better forum for this question. I am glad to re-post there. Have had trouble in past week getting $500 Visa gift cards at OD. So I bought the AMEX version, which cost a bit more. My CVS let me use a Visa gift card I already had to buy a VR, but the register rejected the AMEX. Any similar experiences or suggestions?
Jan 29, 2013, 9:50 pm
#141
Join Date: Sep 2011
Location: USA
Posts: 1,179
Better yet, just activate the card on your phone right there. (unless you have already met the limits) I usually don't leave the store until I activate the card on my phone and confirm the balance.
Jan 29, 2013, 9:52 pm
#142
Join Date: Sep 2011
Location: USA
Posts: 1,179
Jan 29, 2013, 11:47 pm
#143
Join Date: Jun 2012
Location: NYC
Programs: SW, UA, UR
Posts: 34
I do this as well. No way am I walking out of the store without confirming!
Jan 30, 2013, 2:43 am
#144
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Throughout the interactions, Imcomm CS were pleasant, helpful, a human answered every call with zero hold time, and they were not on the other side of the planet (all I spoke with were female, native-English speakers with US southern accents - sounded like Georgia girls), and open 24/7.
Feb 4, 2013, 1:12 pm
#146
Join Date: Jun 2011
Location: Around The World
Programs: ALL :)
Posts: 384
Feb 4, 2013, 7:47 pm
#147
Join Date: Aug 2011
Posts: 1,689
sounds like a 'new approach' from the other reports here.
wonder if it's an uneducated CSR or did you ask for a supervisor?
either way, I would try to call again and def. speak with a supervisor or a 'supervisor's supervisor'.
Feb 4, 2013, 8:06 pm
#148
Join Date: Jan 2010
Posts: 1,708
Feb 5, 2013, 6:35 pm
#149
Join Date: Aug 2010
Posts: 633
It has been now 7 business days since I received an inactive card. I faxed in the information to Incomm on the day I bought it, on the 26th. No response from them whatsoever. When I call in they just tell me our compliance department is still investigating it and it will take 5 to 7 days. Well the time is up and still no answer. Supervisor said he would call compliance tomorrow when they are open and give me a call back with status.
Feb 6, 2013, 7:29 pm
#150
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
It has been now 7 business days since I received an inactive card. I faxed in the information to Incomm on the day I bought it, on the 26th. No response from them whatsoever. When I call in they just tell me our compliance department is still investigating it and it will take 5 to 7 days. Well the time is up and still no answer. Supervisor said he would call compliance tomorrow when they are open and give me a call back with status.
I'd suggest following up with them first thing tomorrow, and ask them to be specific about what's happening, what you can expect next, and if you don't get clarity, ask for the supervisor's supervisor. Be courteous and be professional, but expect the same from them.
Good luck.