ALGU

First (and probably last) time to try Business Suite/First product on MH and wanted to critique using my own experience rather than arm chairing on others. You can regularly find cheap business fares on MH, but F fares are a bit more rare so not sure if I would have the same opportunity.

Pseudo Nim

How was the Business Suite on MH88/70? I flew this a couple of days ago and was hesitating at the counter (they were offering a LMU, cabin was almost empty) but it was in the same range you said - and they explicitly said "food will be the same". So I kinda backed off.

ALGU

MH70 NRT-KUL was aircraft swapped from an A350 to A330, so nada there.

MH88 KUL-NRT was a redeye (so no caviar, boo) on the A380, for the roulette of extremities you can get with MH cabin crew, the service was slightly above average. There was only one other person in the cabin who probably was an LMU based on the seat map the day before. Its quite common to be the only one, so I think upgrading is worth it on that alone, especially on the A380 where there's direct aisle access and much a upgraded seat (lie-flat recline, wide seat, tons of storage, etc.). Three cabin crew for F, but was mostly serviced by one. Disappointed that I was given the Business amenity kit instead of the Business Suite one with the key chain. Didn't realize until my return trip in business.

Here's a picture of the menu and beverage list. I used Chef on Call for lobster since it's only Business-Suite specific dish you can preorder.

MH Business Suite Beverage List KUL-NRT/NRT-KUL

MH Business Suite Menu KUL-NRT/NRT-KUL

cpdc1030

Just went for an Instant Upgrade on BLR-KUL for $195 USD one day before departure Given it's an overnight flight and Y is totally full, hopefully will be a good choice.

Felix Felicis

Booked a discounted "Z" class (Business) ticket MNL-LHR-MNL for April 2019 via KUL. Did not receive notice of eligibility, but when I clicked around and provided my Booking Ref., I did find the MHUpgrade Option. Cheapest KUL-LHR/LHR-KUL upgrade to Business Suite was USD850 each way. Thought I'd give the LHR-KUL sector a try, as I was on the morning flight MH003. Bid USD860 (couldn't get it to go to USD850); dial said "poor/no chance." I chuckled and forgot all about it. Surprised to receive a "your upgrade has been confirmed!" email about 3 days before the flight.

PROS: Enjoyed flight in general. We were 3/4 in Biz Suites. Noted that no one took my seat in Business, which was only 50% full. Loved the satay and caviar. Male ISM very friendly/chatty. Was met upon arrival by friendly staff who escorted me to F class lounge and took my breakfast order, etc. and waited on me all the way until my connecting flight three hours later. Appreciated the attention, but perhaps was a bit much. She waited outside the entire time I had to use the toilet. Awkward!?

CONS: Seat was narrower than I expected -- same seat as Business? Also amenities kit was same as Business. (I asked why this was so -- was told that since they "rebranded" to Biz Suites, the amenity kit was now the same as Business. (This was clearly NOT what I expected -- and in fact is not the one pictured in the in-flight magazine! I wonder if this is due to my low bid? Would they know that?) Some service niggles -- rang the attendant bell twice as could not find anyone halfway through the flight, and I was feeling peckish. It was ignored. Had to go back to Biz Class section where there were FAs awake. Was served promptly when I asked for tea and a light snack. During breakfast service, I had the Nasi Lemak (delicious!) but was not provided with napkin, for which I had to wave my hand to get attention. Minor niggle, but it was F class after all, and didn't want to fumble through my pockets with sambal sauce on my finger. Also in-flight entertainment not working in my seat; was offered the seat beside me as alternative, which worked fine. But still -- not working on a newish A350?

CONCLUSION: No regrets for trying it out; I can now claim "been there, done that." But I will NOT bid on it again. Biz class satay was fine as well...

ALGU

Thanks for your review! Thought the Business Suite amenity hiccup on my flight was caused by my crew being so-so, but seems this experience might be more widespread, especially since London F passengers are said to get extra treatment (IE: Private Room in F lounge), but personal escort is news to me! Did they golf buggy you or just walk escort? Seems like a safe bet to bid low for F upgrades, might be since the minimum has increased over time.

gav0106

MH787 HKT to KUL. Bid $60, accepted. This was fair on their rating scale

Avery Dryver

Oct 2019
Syd-KUL return - minimum AU880.
Fare comparison
Paid Economy AU382
Business at selection time AU1663

Upgrade 382+880 =AU1262

Duck1981

KUL - DPS 867 - Minimum bid (£90 accepted) for 2 pax.

keoni17

Ticket Paid Sept 2019 for travel in May 2020
KUL-NRT (Return) - O Class Economy (RM1,249 ~ USD298.81)

Business Promo Fare Searched Today: RM5,832 ~ USD1,395.25)

Upgrade to Business Lowest Bid Offered (One Way): RM1,400 ~ USD334.94

Total Upgraded Fare if Bid Accepted: (RM1,249 + RM2,800) = RM4,049 ~ USD968.68


- Any thoughts of the bid offer ladies and gents? Appreciate any advise. Cheers.

Alec84

Edit: Nevermind, booking class I.

ElginH

If you book an MH business class flight using Oneworld partner miles (for example, BA Avios or American Airlines miles), can you still bid in cash for an MHupgrade to the business suite or pay for a last-minute upgrade to the suite at the counter?

Or are upgrades only allowed when the original fare was paid with cash?

quinzinho

Nope, T&Cs say you have to purchase a ticket with MH for MHupgrade eligibility.
The last minute upgrade might work though.

ElginH

Thank you. I should have read the T&Cs more carefully myself.

ElginH

So, you can't do this via MHupgrade in advance of the travel date, but let's say you've booked an award ticket through a oneworld partner: Are there any data points of last-minute upgrades at the airport being available from MH to such passengers?