Please post your M&M award booking experience
Feb 4, 2016, 6:38 am
#511
Join Date: Oct 2004
Programs: LH HON
Posts: 3,430
- Which route/airline did you book and which class?
NUE-MUC-JFK // JFK-FRA-NUE in C
- How many pax and how many award miles?
4 PAX / 3.5 * 105k
- How many days/weeks/months did you book in advance?
6 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)? all available online; would have prefered F which probably would have been a challenge but am lacking the miles for that at this point anyway
NUE-MUC-JFK // JFK-FRA-NUE in C
- How many pax and how many award miles?
4 PAX / 3.5 * 105k
- How many days/weeks/months did you book in advance?
6 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)? all available online; would have prefered F which probably would have been a challenge but am lacking the miles for that at this point anyway
Feb 26, 2016, 3:04 pm
#512
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
- Which route/airline did you book and which class?
SQ SIN-MEL, upgrade Y(Y) --> C
- How many pax and how many award miles?
2 PAX, 30k miles and 2 eVouchers
- How many days/weeks/months did you book in advance?
9 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Upgraded online using the *A tool. I booked a complex routing with SQ in PE which included one leg in Y, which happened to book into Y. I figured it was my best shot at using my eVouchers, so I tried my luck and the upgrade cleared. Not only that, but for the second seat I had to go into overdraft for my award miles, but absolutely no problem, everything went smoothly. I suppose I'll miss being a SEN.
SQ SIN-MEL, upgrade Y(Y) --> C
- How many pax and how many award miles?
2 PAX, 30k miles and 2 eVouchers
- How many days/weeks/months did you book in advance?
9 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Upgraded online using the *A tool. I booked a complex routing with SQ in PE which included one leg in Y, which happened to book into Y. I figured it was my best shot at using my eVouchers, so I tried my luck and the upgrade cleared. Not only that, but for the second seat I had to go into overdraft for my award miles, but absolutely no problem, everything went smoothly. I suppose I'll miss being a SEN.
Mar 23, 2016, 9:07 pm
#513
Join Date: Jan 2007
Location: ZRH
Programs: LX M&M
Posts: 318
- Which route/airline did you book and which class?
LH F, FRA - PVG
CA C, PVG - TPE
BR C, TPE - PEK
- How many pax and how many award miles?
1 PAX, 105k miles
- How many days/weeks/months did you book in advance?
9 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Checked availability first on ANA, let my Partner call the SEN hotline and booked the ticket within a few minutes.
LH F, FRA - PVG
CA C, PVG - TPE
BR C, TPE - PEK
- How many pax and how many award miles?
1 PAX, 105k miles
- How many days/weeks/months did you book in advance?
9 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Checked availability first on ANA, let my Partner call the SEN hotline and booked the ticket within a few minutes.
Mar 30, 2016, 1:11 pm
#514
Join Date: Aug 2010
Programs: LH SEN, HH Diamond
Posts: 72
- Which route/airline did you book and which class?
VIE-MUC-Seoul LH-F
HND-FRA-Vienna LH-F
- How many pax and how many award miles?
2 people; 210+105 (Companion award)+ 600Euro/pp
- How many days/weeks/months did you book in advance?
3 months (december for late February)
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
by phone: perfect. I got immediately what i was requesting.
How often did you have to check/call until you got the seats?
immediately.
VIE-MUC-Seoul LH-F
HND-FRA-Vienna LH-F
- How many pax and how many award miles?
2 people; 210+105 (Companion award)+ 600Euro/pp
- How many days/weeks/months did you book in advance?
3 months (december for late February)
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
by phone: perfect. I got immediately what i was requesting.
How often did you have to check/call until you got the seats?
immediately.
Mar 30, 2016, 9:29 pm
#515
Join Date: Apr 2014
Location: HYD
Programs: LH, BA
Posts: 60
- Which route/airline did you book and which class?
LH SEA-FRA, upgrade Y(S) --> C
LH FRA-MAA, upgrade Y(S) --> C
- How many pax and how many award miles?
1 PAX, 50k miles each leg
- How many days/weeks/months did you book in advance?
1 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Was not able to upgrade online. Requested through phone, done in 5 min.
- How often did you have to check/call until you got the seats?
SEA-FRA upgrade was immediately confirmed. FRA-MAA was wait-listed, cleared in couple of days.
LH SEA-FRA, upgrade Y(S) --> C
LH FRA-MAA, upgrade Y(S) --> C
- How many pax and how many award miles?
1 PAX, 50k miles each leg
- How many days/weeks/months did you book in advance?
1 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Was not able to upgrade online. Requested through phone, done in 5 min.
- How often did you have to check/call until you got the seats?
SEA-FRA upgrade was immediately confirmed. FRA-MAA was wait-listed, cleared in couple of days.
Last edited by vvbkumar; Mar 30, 2016 at 9:31 pm Reason: updated font of questions
Apr 19, 2016, 3:58 am
#516
Join Date: Jan 2007
Location: ZRH
Programs: LX M&M
Posts: 318
- Which route/airline did you book and which class?
ET C, HKG - ICN
TG C, ICN - TPE
BR C, TPE - CDG
- How many pax and how many award miles?
1 PAX, 67k miles
150€ taxes.
- How many days/weeks/months did you book in advance?
9 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Checked availability first on ANA, called and booked my preferred flights. Wanted to fly Asiana first but they blackout some dates over christmas and new year so had to take Ethiopian instead.
ET C, HKG - ICN
TG C, ICN - TPE
BR C, TPE - CDG
- How many pax and how many award miles?
1 PAX, 67k miles
150€ taxes.
- How many days/weeks/months did you book in advance?
9 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Checked availability first on ANA, called and booked my preferred flights. Wanted to fly Asiana first but they blackout some dates over christmas and new year so had to take Ethiopian instead.
May 23, 2016, 8:18 am
#517
Join Date: Oct 2005
Location: FRA
Programs: LH SEN**, IHG Diamond Ambassador
Posts: 669
- Which route/airline did you book and which class?
GVA-ZRH-LAX RT
all on LX, ZRH-LAX in O (new LX F on B777)
- How many pax and how many award miles?
1 PAX, 170k miles
612.25 CHF taxes.
- How many days/weeks/months did you book in advance?
6 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Online: No O availability on this route +/- 10 days around my preferred travel dates on neither LH nor LX; called LX SEN line: booked preferred flights and dates within 10 min, no waitlist!
GVA-ZRH-LAX RT
all on LX, ZRH-LAX in O (new LX F on B777)
- How many pax and how many award miles?
1 PAX, 170k miles
612.25 CHF taxes.
- How many days/weeks/months did you book in advance?
6 months in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Online: No O availability on this route +/- 10 days around my preferred travel dates on neither LH nor LX; called LX SEN line: booked preferred flights and dates within 10 min, no waitlist!
May 31, 2016, 1:45 am
#518
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,196
- Which route/airline did you book and which class?
MUC-ZRH-MIA in LX I
IAD-MUC in LH I
- How many pax and how many award miles?
4 PAX, 315k miles (me+ 50% companion + 2x child)
2444$ taxes.
- How many days/weeks/months did you book in advance?
74/88d
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Online showed LX availability outbound, return only LH via FRA. Had to call in anyway because of child awards. Agent offered to request outbound and inbound direct using the SEN waitlist by herself. The inbound cleared immediately. Happy to have found my favorite flights.
MUC-ZRH-MIA in LX I
IAD-MUC in LH I
- How many pax and how many award miles?
4 PAX, 315k miles (me+ 50% companion + 2x child)
2444$ taxes.
- How many days/weeks/months did you book in advance?
74/88d
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Online showed LX availability outbound, return only LH via FRA. Had to call in anyway because of child awards. Agent offered to request outbound and inbound direct using the SEN waitlist by herself. The inbound cleared immediately. Happy to have found my favorite flights.
Jul 30, 2016, 3:12 am
#519
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
- Which route/airline did you book and which class?
VIE-NRT-VIE in OS I
- How many pax and how many award miles?
2 PAX, 2x70k miles, 2x 544€ "taxes".
- How many days/weeks/months did you book in advance?
1 month
- Have you been able to book your preferred dates of travel?
almost to a day. I was delaying the booking a bit due to having to arrange a few logistic issues, and by the time I was ready to book, the last NRT-VIE flight only had 1 seat available, so I had to book return a day earlier.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Booked online in 2 minutes, I wish all awards could be booked this easy
VIE-NRT-VIE in OS I
- How many pax and how many award miles?
2 PAX, 2x70k miles, 2x 544€ "taxes".
- How many days/weeks/months did you book in advance?
1 month
- Have you been able to book your preferred dates of travel?
almost to a day. I was delaying the booking a bit due to having to arrange a few logistic issues, and by the time I was ready to book, the last NRT-VIE flight only had 1 seat available, so I had to book return a day earlier.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Booked online in 2 minutes, I wish all awards could be booked this easy
Jul 31, 2016, 3:53 am
#520
Join Date: Nov 2015
Location: Berlin
Programs: BAEC Gold, Etihad Silver
Posts: 10
- Which route/airline did you book and which class?
TXL-FRA-DXB in LH F Oneway (TXL-FRA in C obviously)
- How many pax and how many award miles?
1 Pax, 62.000 LH Miles, 226€ Taxes
- How many days/weeks/months did you book in advance?
10 Months in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Searched for Availability online, got 3 results for my preferred date with the earliest flight leaving TXL at 9:45am; I didnt book online but called Miles&More (no Status) because i wanted to leave one flight earlier from Berlin (to have more time in the FCT, as that will be my first visit); Agent was very helpful and booking was done within 5 minutes; even got my preffered seats
TXL-FRA-DXB in LH F Oneway (TXL-FRA in C obviously)
- How many pax and how many award miles?
1 Pax, 62.000 LH Miles, 226€ Taxes
- How many days/weeks/months did you book in advance?
10 Months in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Searched for Availability online, got 3 results for my preferred date with the earliest flight leaving TXL at 9:45am; I didnt book online but called Miles&More (no Status) because i wanted to leave one flight earlier from Berlin (to have more time in the FCT, as that will be my first visit); Agent was very helpful and booking was done within 5 minutes; even got my preffered seats
Last edited by Ridcully; Jul 31, 2016 at 4:00 am
Jul 31, 2016, 2:16 pm
#521
Join Date: Jun 2006
Location: LAX
Programs: LH HON
Posts: 119
- Which route/airline did you book and which class?
FRA-LAX-MUC upgraded with w evouchers from Y to C
- How many pax and how many award miles?
1 Pax, 4 vouchers, no taxes
- How many days/weeks/months did you book in advance?
1 month in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
didn't use the *A online tool but called hotline. Was confirmed immediately, took maybe 3 minutes total
FRA-LAX-MUC upgraded with w evouchers from Y to C
- How many pax and how many award miles?
1 Pax, 4 vouchers, no taxes
- How many days/weeks/months did you book in advance?
1 month in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
didn't use the *A online tool but called hotline. Was confirmed immediately, took maybe 3 minutes total
Last edited by Rose9875; Jul 31, 2016 at 2:22 pm
Jul 31, 2016, 2:22 pm
#522
Join Date: Jun 2006
Location: LAX
Programs: LH HON
Posts: 119
- Which route/airline did you book and which class?
MUC-LAX and return in Biz
- How many pax and how many award miles?
2 Pax, 105k miles each, for a total 210k miles and 543 EUR/pax in taxes
- How many days/weeks/months did you book in advance?
45 days in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
online showed no availability, called hotline and got them confirmed after putting in a request into revenue...Took about 20 min from start to finish
MUC-LAX and return in Biz
- How many pax and how many award miles?
2 Pax, 105k miles each, for a total 210k miles and 543 EUR/pax in taxes
- How many days/weeks/months did you book in advance?
45 days in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
online showed no availability, called hotline and got them confirmed after putting in a request into revenue...Took about 20 min from start to finish
Jul 31, 2016, 2:29 pm
#523
Join Date: Jun 2006
Location: LAX
Programs: LH HON
Posts: 119
- Which route/airline did you book and which class?
LAX-FRA-SZG, 2 pax in Biz, 2 pax in coach, oneway
- How many pax and how many award miles?
4 Pax, 52k/39k for biz (1 child award), 25k/18.75k for coach, 484$/pax for biz, 314$/pax for child...Uffff spending miles aint cheap
- How many days/weeks/months did you book in advance?
11 months in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
needed to called hotline to get children tix, the FRA-SZG segment was confirmed immediately but had to put in a request into OS revenue mgmt. called back 24 hours later, request wasn't confirmed yet, agent put me on hold for about 10 min, after which she had also the FRA-SZG leg confirmed...
LAX-FRA-SZG, 2 pax in Biz, 2 pax in coach, oneway
- How many pax and how many award miles?
4 Pax, 52k/39k for biz (1 child award), 25k/18.75k for coach, 484$/pax for biz, 314$/pax for child...Uffff spending miles aint cheap
- How many days/weeks/months did you book in advance?
11 months in advance
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
needed to called hotline to get children tix, the FRA-SZG segment was confirmed immediately but had to put in a request into OS revenue mgmt. called back 24 hours later, request wasn't confirmed yet, agent put me on hold for about 10 min, after which she had also the FRA-SZG leg confirmed...
Jul 31, 2016, 3:02 pm
#524
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Which route/airline did you book and which class?
LX JFK-ZRH upgraded with eVouchers from Business (P) to First while it's possible.
How many pax and how many award miles?
1 pax, 2 eVouchers
How many days/weeks/months did you book in advance?
4 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, found a very attractive P fare which I managed to upgrade to F
How often did you have to check/call until you got the seats?
I checked ExpertFlyer and knew my flight was F8A8. I booked a ticket online and immediately upgraded one segment on the Star upgrade website. If the upgrade didn't work I could have cancelled the ticket straightaway.
LX JFK-ZRH upgraded with eVouchers from Business (P) to First while it's possible.
How many pax and how many award miles?
1 pax, 2 eVouchers
How many days/weeks/months did you book in advance?
4 months
Have you been able to book your preferred dates of travel?
Yes
Were you happy with the award booking procedure (e.g. online/by phone)?
Yes, found a very attractive P fare which I managed to upgrade to F
How often did you have to check/call until you got the seats?
I checked ExpertFlyer and knew my flight was F8A8. I booked a ticket online and immediately upgraded one segment on the Star upgrade website. If the upgrade didn't work I could have cancelled the ticket straightaway.
Jul 31, 2016, 8:24 pm
#525
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Which route/airline did you book and which class?
MEL-SIN-LHR(SQ)||LHR-FRA-BSL(LH)||MUC-FRA-SIN(LH)-MEL(SQ)
business class
How many pax and how many award miles?
2pax (myself & Mrs), 185,000 each (three region)
How many days/weeks/months did you book in advance?
nearly 10 months: departing AU 25/5/2017, arriving back on 29/6/2017
Have you been able to book your preferred dates of travel?
Basically yes - had to move 2 days earlier to get SQ instead of TG
Were you happy with the award booking procedure (e.g. online/by phone)?
Rung Australian team and 41 minutes later all confirmed, ticketed in another 60 minutes
How often did you have to check/call until you got the seats?
First attempt.
I checked on ANA, didn't see any SQ availability but there was enough TG. Asked for preferred dates first, could not get them on SQ, only on TG, so asked if they can find something on SQ around and they quickly did.
MEL-SIN-LHR(SQ)||LHR-FRA-BSL(LH)||MUC-FRA-SIN(LH)-MEL(SQ)
business class
How many pax and how many award miles?
2pax (myself & Mrs), 185,000 each (three region)
How many days/weeks/months did you book in advance?
nearly 10 months: departing AU 25/5/2017, arriving back on 29/6/2017
Have you been able to book your preferred dates of travel?
Basically yes - had to move 2 days earlier to get SQ instead of TG
Were you happy with the award booking procedure (e.g. online/by phone)?
Rung Australian team and 41 minutes later all confirmed, ticketed in another 60 minutes
How often did you have to check/call until you got the seats?
First attempt.
I checked on ANA, didn't see any SQ availability but there was enough TG. Asked for preferred dates first, could not get them on SQ, only on TG, so asked if they can find something on SQ around and they quickly did.
Last edited by vbroucek; Oct 1, 2016 at 5:45 pm