- Which route/airline did you book and which class?
LH SEA-FRA, upgrade Y(S) --> C
LH FRA-MAA, upgrade Y(S) --> C

- How many pax and how many award miles?
1 PAX, 50k miles each leg

- How many days/weeks/months did you book in advance?
1 months in advance

- Have you been able to book your preferred dates of travel?
yes

- Were you happy with the award booking procedure (e.g. online/by phone)?
Was not able to upgrade online. Requested through phone, done in 5 min.

- How often did you have to check/call until you got the seats?
SEA-FRA upgrade was immediately confirmed. FRA-MAA was wait-listed, cleared in couple of days.