Jul 29, 2020, 12:54 am
Last edit by: oliver2002
If any of your flights in the reservation are cancelled or changed significantly, you can change/refund the ticket as per the section 4.1.2 in this document: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_143775.pdf
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
If you still want to fly as (re)booked after a schedule change, you need to reconfirm the reservation with a certain number of days as show here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147814.pdf
If you want to change your ticket due to the uncertanty associated with the Covid 19 pandemic, two kinds of waivers are available which are explained here: https://www.lufthansaexperts.com/shared/files/lufthansa/public/mcms/folder_102/folder_3625/file_147655.pdf
Any changes are best done by the agency that booked your ticket. If you booked directly with LH they will handle the rebooking/reissue and/or refunds. This should be done by calling in. Online functionality of LH.com is rather poor.
Covid19: LH Group general waiver to rebook flights
Mar 31, 2020, 3:39 am
#286
Original Poster
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
I know that there are a lot of smart people out there, but would a concept like a travel bank etc. make a lot more sense?
Mar 31, 2020, 5:39 am
#287
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
i called to change a booking that I was having this week with the UK number but they said waiting time was 2 hours, so I just called the US number and waited 20 mins, I had a booking LHR-ZRH-ATH-MUC-LHR, they said if i asked for a refund it could be several months to get the money back. Since I will fly to ATH at some point and my flight was cancelled anyway, I just asked for a open ticket that I can rebook until August with the 50 EUR discount. I already paid top dollar for the ticket, so I doubt the fare difference will be too big, but I understand the concern of people on transatlantic flights as the difference can be huge! In those cases I would ask for a refund.
Apr 1, 2020, 8:07 am
#288
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 462
Just phoned LH/LX to rebook flights
LH had cancelled my previous flightsLON-FRA-ZRH. They said they could only rebook free of charge if I took the same flights. If I wanted to go direct LON-ZRH with Swiss, then it would be an extra €100 !
I then tried to rebook a future flight (departs in 3 weeks) which has been cancelled (i.e. not selling tickets and it's not one of the daily LON-ZRH flights still running). The advisor swore blind that the flight was still running and said I could only use it for the same class / fare type scam.
They are jokers indeed.
LH had cancelled my previous flightsLON-FRA-ZRH. They said they could only rebook free of charge if I took the same flights. If I wanted to go direct LON-ZRH with Swiss, then it would be an extra €100 !
I then tried to rebook a future flight (departs in 3 weeks) which has been cancelled (i.e. not selling tickets and it's not one of the daily LON-ZRH flights still running). The advisor swore blind that the flight was still running and said I could only use it for the same class / fare type scam.
They are jokers indeed.
Apr 3, 2020, 12:27 am
#289
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
Had a Mini Round The World for 25/6/20-23/07/20 booked SYD-SIN-ZRH-BUD-FRA-LAX-SYD x 2pax( business class)
My Sydney Travel Agent rang me on Monday & advised that Lufthansa would not charge cancellation fees.
So I cancelled & rebooked for 1 Sept 2020 - 1 Oct 2020 SYD-SIN-FRA-BUD-FRA-LAX-SYD ( only difference was ZRH was changed to FRA)
For the convenience I had to pay an extra $890.32AUD = 445.16 x 2 Pax
Explanation was fare increase plus increase in taxes.
1. Is that correct that Lufthansa can gouge me the additional cost?
2. If corona virus is still in full swing in September 2020 am I protected by Lufthansa & able to reschedule once again and or probably more wisely obtain a credit on this rescheduled booking?
Many Thanks
My Sydney Travel Agent rang me on Monday & advised that Lufthansa would not charge cancellation fees.
So I cancelled & rebooked for 1 Sept 2020 - 1 Oct 2020 SYD-SIN-FRA-BUD-FRA-LAX-SYD ( only difference was ZRH was changed to FRA)
For the convenience I had to pay an extra $890.32AUD = 445.16 x 2 Pax
Explanation was fare increase plus increase in taxes.
1. Is that correct that Lufthansa can gouge me the additional cost?
2. If corona virus is still in full swing in September 2020 am I protected by Lufthansa & able to reschedule once again and or probably more wisely obtain a credit on this rescheduled booking?
Many Thanks
Apr 3, 2020, 2:27 pm
#292
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
Apr 3, 2020, 2:30 pm
#293
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,587
It's really ridiculous.
I am subscribed to the Lurker thread and I saw your post. "Jens" really has muddled the waters with his cancellation for no rebooking fare difference post, however I suspect (as you then wrote you had experienced) that it is +/-3/7 days which is nothing new and has been that way for years. This really is a total insult when its Helga's decision to not fly empty planes around and cancel flights.
She needs to follow LOT and rebook CANX flights without any upsell.
I am subscribed to the Lurker thread and I saw your post. "Jens" really has muddled the waters with his cancellation for no rebooking fare difference post, however I suspect (as you then wrote you had experienced) that it is +/-3/7 days which is nothing new and has been that way for years. This really is a total insult when its Helga's decision to not fly empty planes around and cancel flights.
She needs to follow LOT and rebook CANX flights without any upsell.
Apr 3, 2020, 2:37 pm
#294
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
It's really ridiculous.
I am subscribed to the Lurker thread and I saw your post. "Jens" really has muddled the waters with his cancellation for no rebooking fare difference post, however I suspect (as you then wrote you had experienced) that it is +/-3/7 days which is nothing new and has been that way for years. This really is a total insult when its Helga's decision to not fly empty planes around and cancel flights.
She needs to follow LOT and rebook CANX flights without any upsell.
I am subscribed to the Lurker thread and I saw your post. "Jens" really has muddled the waters with his cancellation for no rebooking fare difference post, however I suspect (as you then wrote you had experienced) that it is +/-3/7 days which is nothing new and has been that way for years. This really is a total insult when its Helga's decision to not fly empty planes around and cancel flights.
She needs to follow LOT and rebook CANX flights without any upsell.
https://www.vielfliegertreff.de/luft...ml#post3153218
Last edited by montezume; Apr 3, 2020 at 2:37 pm Reason: typo
Apr 3, 2020, 6:47 pm
#295
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Yet LH is allowing some customers to change from booking class to booking class without paying fare difference. I guess different rules for Senators than for the rest of us?
https://www.vielfliegertreff.de/luft...ml#post3153218
https://www.vielfliegertreff.de/luft...ml#post3153218
Apr 4, 2020, 5:56 am
#296
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
I called LH, I have the same promo booking in A, LH asking for $1300 Euros extra. She also told me to wait as my flight is scheduled for May 7 and that if the flight is cancelled then no fare difference needs to be paid. I sent ticket to my credit card company for chargeback.
I see no basis for a chargeback.
Apr 4, 2020, 6:02 am
#297
Join Date: Dec 2009
Posts: 1,754
I called LH, I have the same promo booking in A, LH asking for $1300 Euros extra. She also told me to wait as my flight is scheduled for May 7 and that if the flight is cancelled then no fare difference needs to be paid. I sent ticket to my credit card company for chargeback.
Apr 4, 2020, 6:25 am
#299
Join Date: Nov 2013
Location: TXL
Programs: A3 Silver
Posts: 1,116
If these vouchers were more like Deutsch Bahn vouchers, I wouldn't mind. When I use a gift card / voucher with DB, I can use it as a form of payment on the website or app (instead of a CC), and they email me a new voucher with the remainder of the value. It's very disingenuous of the LH group to even call these "vouchers".
Apr 4, 2020, 7:00 am
#300
Join Date: Mar 2013
Location: AMS
Posts: 589
Didn't she just confirmed that the fare difference, if any, is still payable by you? Very small or not remains to be seen, I'm not sure if you purchased your ticket during any special offers or companion fares...
