hugolover

Your old ticket value is put towards the new one minus 50 EUR on the fare basis.

montezume

Try calling the First class line. If they refuse, try calling another time. I think the name of the game is just to keep trying until you get an agent who will help. That and wait until your flight is cancelled. AFAIK LH is still flying to BKK

djjaguar64

Airlines must refund flights cancelled because of coronavirus: EU

https://www.reuters.com/article/us-h...-idUSKCN21Q2L2

montezume

Sure, but your question was about changing your flight, not refunding it? If you want a refund, then ask for a refund, not a change of destination?

FlyerTalker46423

I'm not sure why I find this so difficult to understand (probably because I'm a little dumb) but is this correct? Flights in July 2020, booked Dec 2019. Option A: take a voucher for the ticket value - use it before end Dec 2020 and receive 50€ bonus OR use voucher before end Apr 2021 without bonus. Also origin and destination can be different to original ticket. Option B: wait and see if flight is cancelled in July and apply for refund.

djjaguar64

My question is about changing the flights to October if possible without any fare difference. If I have to pay a fare difference then I would like a refund and not a voucher.
I just looked on the LH website, AMS to BKK LH flights do not exist anymore(May 7th), these were there yesterday. LH999 and LH772. But in my booking it does not state that flights are cancelled. So can the experts chime in please if i should call and change my booking now without any fare difference,

MartijnH

Hi, maybe you guys could share your view on my 'problem'. I had a flight booked with Lufthansa Group (LH, A3, OS, all on a OS ticket) from AMS to ATH for the last week of April - May. Understandably, it is cancelled and I don't want to travel anyway. The boat rental company (was supposed to go sailing) has informed us it can move the rental 'free of charge' to October. Due to other circumstances I am now looking at open-jaw flight schedules AMS - DME & ATH - AMS. So I know the new ideal travel dates. Currently, it still offers good fares (looking at ITA Matrix/Google Flights), especially with the 50 euro credit that I seem to be eligible for due to changing destinations. Therefore, I am inclined to fill out the Austrian form requesting a quote for a rebooking. However, I am concerned European and Russian travel might still be severely restricted by October. In the case this mess situation will turn for the worse and cancellations will extend to fall 2020 (let's hope not), does anyone know if the 'rebooked' ticket is still valid for refund (with EU261) or another rebook? I know it is still about 5,5 months from now. No-one for sure can tell how Corona and travel restrictions will develop. But as I got new 'firm dates' and see good fares I am split between rebooking with good fares, or waiting and see how it will develop and risking way higher fares.

europeanflyer

Maybe off topic - had a car booking for 23rd April connected to a LH flgt which was cancelled beginning of last wk.
called M&M & was told to call back after the 15th as they were dealing with immediate cancellations , In the meantime received an automatic cancellation email Tuesday & see the credit posted to my card today.
fair play to M&M

suntravler

Apologies in advance if this has already been addressed. Even though I’ve tried to review the information in this thread I’m still very unsure.

I have one way tickets SPU-VIE booked in January directly with Austrian Airlines for April 27th.

The OS website says ALL flights are canceled until May 3rd.

When I check my booking online is does NOT say my flight is canceled. Instead, it says “unconfirmed.”

I have no use for a voucher. But the website information only discusses vouchers. No word about refunds.

1. Will OS issue me a refund?
2. Do I have to wait until my flight is marked “canceled “ in my booking online? ( even though ALL flights have been canceled.)
3. How do I request a refund? Must I call? I don’t see an option on the website to request a refund. ...only to “change flight”.

Thanks in advance for any information you can give me.

tbuff

Called today for a canceled flight, agent issued refund, but said could take up to 30 business days.

Debating whether to initiate chargeback in a week or so.

Tudway

I'm in a similar situation, flights outbound (Paris to Auckland via Zurich and Hong Kong) in late July 2020, flights inbound in late August 2020 (reverse route), booked September 2019.
Your reading of the options is the same as mine. But a voucher is not much use if i) I can't get a similar price again or ii) I can't defer to July/August 2021 (tied to UK school terms).
My best hope is that with 6 flights across 2 carriers (Swiss and Cathay) all on one ticket, something is cancelled. Have also paid for Eurostar tickets and a few hotels, but the bulk of the costs are in the airfare.

montezume

Yes, in this case, you are best off waiting and hoping for a cancellation. With that many segments involved, you will probably get lucky.

daumueller

those flights haven’t been cancelled (yet).
they just don’t show any space anymore...

ISTFlyer

1- By law, they have to issue you a refund. You should not accept any kind of voucher, flight credit, date change, etc... at the moment in order to get a refund. A phone agent may try to phish you and insist on you to take a voucher and you should never accept it.
2- It would be better to wait until your flight has been marked "Canceled" - At least the agents on the phone could confirm that your flight is canceled rather than unconfirmed.
3- Most airlines ( not only LH group ) have removed their online refund button from their website as they want people to get vouchers or date changes instead of refunds. You would need to call them in order to issue a refund.

djjaguar64

Whats the strategy behind this, I mean zeroing out all classes?