Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Jun 28, 2016, 9:00 am
#1351
Join Date: Dec 2012
Location: SFO
Programs: UA 1MM, Marriott LT Plat, Hilton Diamond
Posts: 184
Hello Ronlap,
Unfortunately, we cannot assist you here. If you are in contact with Customer Relation, they will investigate and get back to you with their findings. For future reference, please find more specific information and conditions regarding upgrades here: http://bit.ly/28WApm4. Adam
Unfortunately, we cannot assist you here. If you are in contact with Customer Relation, they will investigate and get back to you with their findings. For future reference, please find more specific information and conditions regarding upgrades here: http://bit.ly/28WApm4. Adam
If you wish to rebook a flight, please know that as a general rule upgrades must be requested anew. In this case the following applies:
- All confirmed and paid upgrades in your booking will be cancelled and fully refunded. Please note that this process also applies to flights which you do not want to change.
- The rebooking is performed within the original cabin (Economy Class) by applying the fare conditions of your ticket. In case the original Economy booking class is not available on the new flight, the price difference to the next available higher Economy booking class has to be paid in addition to any applicable rebooking fee.
- After successful rebooking and ticket reissue, upgrades can be rerequested, e.g. here on LH.com. The availability at the time of the new request applies.
I will reference this in another email to customer service.
Jun 30, 2016, 8:46 am
#1352
Join Date: Nov 2014
Location: Colorado, US
Programs: LH Senator BA Silver
Posts: 162
I am holding confirmed M&M F Award tickets RT DEN-MUC (13DEC & 3 JAN). I just saw in the press that LH has closed F inventory on the DEN route from MUC effective 2DEC. Indeed, you can no longer go on and purchase an F seat on this route from 2DEC onward. However, when I call M&M they say they see my ticket as still confirmed in F. I'm confused.
Presuming there will be no F cabin on this route from 2DEC - when will I be given the opportunity to rebook without the 50 Euro fee? Moving to J is not an option and I'd rather get re-roouted to LAX-MUC instead in F.
Thank you!
Presuming there will be no F cabin on this route from 2DEC - when will I be given the opportunity to rebook without the 50 Euro fee? Moving to J is not an option and I'd rather get re-roouted to LAX-MUC instead in F.
Thank you!
Last edited by wfiring12; Jun 30, 2016 at 8:59 am Reason: correction
Jul 1, 2016, 9:13 am
#1353
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
I am holding confirmed M&M F Award tickets RT DEN-MUC (13DEC & 3 JAN). I just saw in the press that LH has closed F inventory on the DEN route from MUC effective 2DEC. Indeed, you can no longer go on and purchase an F seat on this route from 2DEC onward. However, when I call M&M they say they see my ticket as still confirmed in F. I'm confused.
Presuming there will be no F cabin on this route from 2DEC - when will I be given the opportunity to rebook without the 50 Euro fee? Moving to J is not an option and I'd rather get re-roouted to LAX-MUC instead in F.
Thank you!
Presuming there will be no F cabin on this route from 2DEC - when will I be given the opportunity to rebook without the 50 Euro fee? Moving to J is not an option and I'd rather get re-roouted to LAX-MUC instead in F.
Thank you!
Hi wfiring12, we currently have no concrete info on that, but as soon as an official announcement has been made on behalf of Lufthansa, my colleagues will be offering alternatives to accommodate your travel plans as best possible. Regards, Sandra
Jul 5, 2016, 5:23 am
#1354
Join Date: Mar 2009
Programs: AC-SEMM, AA-Gold
Posts: 962
My first flight in about 4 years in Business on LH. I mostly do AC every few weeks. Flight 495 departing July 4. Boarding in Toronto was a mess. Although they announced children under 5 and their families first, more tgan half the plane boarded this way. Then they took First and then Business. AC gets this right with their zoned boarding. I have to say the onboard service was amazing but the seats were the most uncomfortable I had recently flown in. This is not a Business class product. Overall disappointed.
Jul 5, 2016, 1:12 pm
#1355
Join Date: Nov 2006
Location: EWR
Programs: UA MM GS, Marriott Titanium
Posts: 520
Hi mdobbins,
usually seats can be viewed, reserved and changed online. However, there might be some exceptions.
My colleagues from the Technical Support Team can tell you more.
Please kindly give them a call.
Vanessa
usually seats can be viewed, reserved and changed online. However, there might be some exceptions.
My colleagues from the Technical Support Team can tell you more.
Please kindly give them a call.
Vanessa
Jul 6, 2016, 5:44 am
#1356
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
My first flight in about 4 years in Business on LH. I mostly do AC every few weeks. Flight 495 departing July 4. Boarding in Toronto was a mess. Although they announced children under 5 and their families first, more tgan half the plane boarded this way. Then they took First and then Business. AC gets this right with their zoned boarding. I have to say the onboard service was amazing but the seats were the most uncomfortable I had recently flown in. This is not a Business class product. Overall disappointed.
Hello Wings100,
thank you for your feedback. I'm sorry to hear about your disappointment and I will forward your comment.
Jens
Jul 7, 2016, 2:01 am
#1357
Join Date: Nov 2011
Posts: 52
Hi all - long time no post from me. Recently traveled LON-FRA_PVG and return in Business - Booking class D. Despite me being reassured multiple times that the miles will go to my ROP program and not M&M (I have my reasons) - 1 leg ended on M&M after all and the other got lost completely. I opened a ticket and I am now being ignored. Help anyone?
Jul 7, 2016, 7:52 am
#1358
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Hi TheHansTheDampf,
long time no hear indeed! Whilst the cause of the faulty creditation to Miles & More against your wishes is most probably of technical nature, I will try my best to assist. If you send me your flight details, including ticket numbers and also your Miles & More card number per PM, I will gladly forward this to my colleagues to request the correction on your account.
Kind regards, Isabell
long time no hear indeed! Whilst the cause of the faulty creditation to Miles & More against your wishes is most probably of technical nature, I will try my best to assist. If you send me your flight details, including ticket numbers and also your Miles & More card number per PM, I will gladly forward this to my colleagues to request the correction on your account.
Kind regards, Isabell
Jul 11, 2016, 8:24 am
#1360
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
Miles & More currently doesn't offer any status matches.
However, I recommend you contact them directly. They will be able to look into this and to check if exceptions are possible.
Miles & More
Vanessa
Jul 18, 2016, 4:26 am
#1361
Join Date: Jun 2012
Programs: LH FTL
Posts: 11
no reply to claims
It's been more then 3 weeks since I filed complaints (30494674 and 30494692) and there was no reply. The complaints are because of flight cancellation and lost luggage. Can you please look into it? Thank you.
Jul 18, 2016, 7:55 am
#1362
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,673
It's been more than one year since I filed a request on 17 June 2015:
"Thank you for your e-mail. Our Miles & More Service Team will handle your request under the incident number 2676295.
We will answer your request as soon as possible!"
I have -- to my knowledge -- not received an answer. Could you please look into this?
Thanks in advance
HTB.
"Thank you for your e-mail. Our Miles & More Service Team will handle your request under the incident number 2676295.
We will answer your request as soon as possible!"
I have -- to my knowledge -- not received an answer. Could you please look into this?
Thanks in advance
HTB.
Jul 19, 2016, 8:19 am
#1363
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
It's been more than one year since I filed a request on 17 June 2015:
"Thank you for your e-mail. Our Miles & More Service Team will handle your request under the incident number 2676295.
We will answer your request as soon as possible!"
I have -- to my knowledge -- not received an answer. Could you please look into this?
Thanks in advance
HTB.
"Thank you for your e-mail. Our Miles & More Service Team will handle your request under the incident number 2676295.
We will answer your request as soon as possible!"
I have -- to my knowledge -- not received an answer. Could you please look into this?
Thanks in advance
HTB.
Hi htb,
my colleagues from Miles & More just informed me that in order for them to look into this, they also require your Miles & More number. Would you please kindly send us your number via DM? Thanks!
Vanessa
Jul 19, 2016, 9:54 am
#1364
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,673
I'll send you the number by PM, but I don't understand. I didn't fly as a M&M member.
HTB.
Jul 20, 2016, 3:20 am
#1365
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,261
my colleagues from Miles & More were hoping to be able to look into your inquiry via your M&M account, as they were unable to access the old reference number.
Unfortunately no inquiry was linked with your account. They asked me to ask you to send it again. Please feel free to send it via private message, I will forward your inquiry internally to Miles & More.
Vanessa