esseff

Hi Maria,

multiple dates since beginning of the year. Most recently last week Monday (8th), Tuesday (9th) and Thursday (11th). G-Level (Schengen), the lounge to the right once you go through security.

LufthansaGermanAirlines

Hello esseff,
thank you for the details. I forwarded them to my colleagues in Munich und got the information that due to maintenance work the kitchen of this Senator Lounge couldn't be used for a ceratin time. There should have been signs informing our guests about it. However, since the end of last week the operation of the kitchen and lounge is back to normal.
Jens

loveairborne

I am uncomfortable that austrian simply dump me out of my booking recently, without any communication. I booked a round trip TLV-VIE-BKK Feb 3-10th, booking class D. However, without any notice, I noticed my return flight became LH 733, and LH 686. I was home for Chinese new year and only did last minute check-in. Without any choices left, I boarded these flights. However, I did not get any heads-up. If OS can freely do that, does it mean they can dump passengers as they wish? I hold senator status as well.

LufthansaGermanAirlines

Hello loveairborne, my apologies for the inconvenience caused. As I cannot reproduce what exactly went wrong, may I kindly refer you to the colleagues from Austrian Airlines via (http://f.lh.com/ogeq). They will look into your complaint and get back to you once they've finalized their research. Regards, Sandra

TomWK2

Last month I had the pleasure of dealing with a very professional and competent flight crew operating LH0419 that dealt with severe weather and an in-flight emergency resulting in a diversion and emergency landing in Boston. Unfortunately I ceased being impressed with Lufthansa once I left the fuselage.

Is there any tenable reason why I can't get a response from Customer Relations after almost a month of inquiries? Being advised at the airport that making our own transit and lodging arrangements would be a good idea since there were only two gate agents to serve a 747-8 full of passengers seemed logical, however now being unable to determine the status of my reimbursement has put my ability to recover any personal expenditures on a significantly large expense report is leaving me irritated and second guessing the quality of that advice.

LufthansaGermanAirlines

Hi TomWK2, I'm sorry that you haven't heard back yet from CR. Please be so kind and send me your Feedback ID, so I can personally follow up on your case. Thank you. Sandra

YuropFlyer

Dear LH Lurker

Trying to online checkin to fly back to my country (BSL, Switzerland) an a Swiss passport, the system apparently doesn't like it when given the reason "National of destination country"



While I honestly wouldn't mind dumping their football club out of the Swiss league , the airport (BSL) still belongs to Switzerland. Thanks for fixing it..

LufthansaGermanAirlines

Thanks for the hint, will forward the issue to my colleagues. Cheers, Sandra

...They just advised me that the most efficient handling in this case is to call our Technical Support Team (http://f.lh.com/HN24) directly in order to reproduce the error message and log a bug if applicable. #justsaying

zappa42m

Dear LH-Lurkers

Last week I canceled a reservation with includes 2 tickets and received promptly a confirmation mail on the 24th of February.
I'm still waiting for the money.
I phoned LH and the Lady on the phone told me to mail my problem to
[email protected]. So I did, but haven't received any response.
How long must I wait?

LufthansaGermanAirlines

Hi zappa42m, if you used the above mentioned email address you should have received a Feedback-ID which proves that your enquiry was logged at Customer Relations. Unfortunately my colleagues are facing a backlog and answers are taking a little bit longer, but you can be assured that they will contact you as soon as possible. Please bear with them. Sandra

htb

I got an email with feedback ID more than 4 months ago with a promise that I would be contacted "as soon as possible". Does a "little bit longer" cover that amount of time or could it be a sign that the "responsible department" has decided that it's not worth while answering at all?

HTB.

htb

double post :-(

zappa42m

I received the Feedback-ID today, and send a copy of my originalmail with the Feedback_ID as the subject to customer.relations. The Lady on the phone told me to do this.

LufthansaGermanAirlines

Hello htb, please give us your Feedback ID number and we will send a reminder to Customer Relations and ask them to contact you. Adam

zappa42m

I've got the Feedback-ID, and now no money no response.
Is it ok to authorize my bank to get the money back because the payment was made by debit advice.