Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
#2221
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Kind regards, Maria
#2222
Join Date: Oct 2018
Programs: LH FTL, FB Gold
Posts: 132
#2225
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear supine,
I do not have any information about the reason for the cancellation of LH903 over the last two days. You can check the status of your flight on LH.com under “my bookings”. If your flight is cancelled, you can give my colleagues in the Service Center http://bit.ly/2PlTAwL a call, they will gladly assist with a rebooking. Have a good flight.
Isabell
#2227
Join Date: Mar 2005
Programs: Mileage Plus
Posts: 462
Dear Lurkers,
A fellow FT-er suggested I pose my question to you, regarding the First Class Companion Special offer. I received an email last Sunday regarding this offer and tried that day and everyday since to book a RT flight ORD-LHR via the link in the email. I kept getting error messages, as did other FT-ers who were also checking for other flights. I did notice when I got the flight search page via the link in the email, that there was a code populated in the access code box (but was "*****" out so I could see the actual code). On subsequent days I also went straight to LH website and then clicked through the link on the area showing the First Class Companion Special. On subsequent days when I reached the search page (either via the email link or the LH website link) , I noticed it was no longer populating the access code box with anything.... while I was now seeing pricing, it does not appear to be the FC Companion Special pricing. I say this because I can get the same per person price for a single pax as for 2 or 3 pax (the offer requires 2 - 6 pax).
Can you help me with understanding how I can find the pricing and to book a flight under this offer? Another FT-er posted the requirements of the offer and I do meet all the requirements to the best of my knowledge.
A fellow FT-er suggested I pose my question to you, regarding the First Class Companion Special offer. I received an email last Sunday regarding this offer and tried that day and everyday since to book a RT flight ORD-LHR via the link in the email. I kept getting error messages, as did other FT-ers who were also checking for other flights. I did notice when I got the flight search page via the link in the email, that there was a code populated in the access code box (but was "*****" out so I could see the actual code). On subsequent days I also went straight to LH website and then clicked through the link on the area showing the First Class Companion Special. On subsequent days when I reached the search page (either via the email link or the LH website link) , I noticed it was no longer populating the access code box with anything.... while I was now seeing pricing, it does not appear to be the FC Companion Special pricing. I say this because I can get the same per person price for a single pax as for 2 or 3 pax (the offer requires 2 - 6 pax).
Can you help me with understanding how I can find the pricing and to book a flight under this offer? Another FT-er posted the requirements of the offer and I do meet all the requirements to the best of my knowledge.
#2228
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Lurkers,
A fellow FT-er suggested I pose my question to you, regarding the First Class Companion Special offer. I received an email last Sunday regarding this offer and tried that day and everyday since to book a RT flight ORD-LHR via the link in the email. I kept getting error messages, as did other FT-ers who were also checking for other flights. I did notice when I got the flight search page via the link in the email, that there was a code populated in the access code box (but was "*****" out so I could see the actual code). On subsequent days I also went straight to LH website and then clicked through the link on the area showing the First Class Companion Special. On subsequent days when I reached the search page (either via the email link or the LH website link) , I noticed it was no longer populating the access code box with anything.... while I was now seeing pricing, it does not appear to be the FC Companion Special pricing. I say this because I can get the same per person price for a single pax as for 2 or 3 pax (the offer requires 2 - 6 pax).
Can you help me with understanding how I can find the pricing and to book a flight under this offer? Another FT-er posted the requirements of the offer and I do meet all the requirements to the best of my knowledge.
A fellow FT-er suggested I pose my question to you, regarding the First Class Companion Special offer. I received an email last Sunday regarding this offer and tried that day and everyday since to book a RT flight ORD-LHR via the link in the email. I kept getting error messages, as did other FT-ers who were also checking for other flights. I did notice when I got the flight search page via the link in the email, that there was a code populated in the access code box (but was "*****" out so I could see the actual code). On subsequent days I also went straight to LH website and then clicked through the link on the area showing the First Class Companion Special. On subsequent days when I reached the search page (either via the email link or the LH website link) , I noticed it was no longer populating the access code box with anything.... while I was now seeing pricing, it does not appear to be the FC Companion Special pricing. I say this because I can get the same per person price for a single pax as for 2 or 3 pax (the offer requires 2 - 6 pax).
Can you help me with understanding how I can find the pricing and to book a flight under this offer? Another FT-er posted the requirements of the offer and I do meet all the requirements to the best of my knowledge.
Hello Brostman,
are referring to this promotion? Please provide me with more information about the flights (travel dates) that you tried for your search via PM. I will ask my colleagues, if there are any problems with this promotion already known.
Thank you and best regards
Jens
#2229
Join Date: Mar 2005
Programs: Mileage Plus
Posts: 462
Hello Brostman,
are referring to this promotion? Please provide me with more information about the flights (travel dates) that you tried for your search via PM. I will ask my colleagues, if there are any problems with this promotion already known.
Thank you and best regards
Jens
are referring to this promotion? Please provide me with more information about the flights (travel dates) that you tried for your search via PM. I will ask my colleagues, if there are any problems with this promotion already known.
Thank you and best regards
Jens
#2230
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Dear Lurkers,
my qualification year is coming to a close and I have some ~1750 status miles left to hit the magic 100k to reqalify for SEN. Sadly I have no more trips planned, so I wanted to exchange award miles for status miles. M&M.com unfortunately shows me this:
In the M&M app I see a 'meilen tauschen' option, but when I click on it, I get a popup with: *Fehler Keine gueltigen Kreditkarten.*. Note that I have both the US and German credit card and collected a lot of miles via both cards this year. I have never used the option to exchange award into status miles
Smart person that I am I submitted a feedback on M&M.com using your form on December 16, attaching all screenshots of my account and a precise description of my problem. I got a receipt:
But sadly no one responded. So I called the M&M number in Germany on Dec 23 and the agent tried to convert the miles for me, but couldn't see the option for my account. She was puzzled by this but opened a ticket to the responsible department to look into this and make sure I could exchange miles. *My collegaues will get in touch with you*. Today I check my spam folder on gmail and sure enough, there was a response from M&M:
vielen Dank für Ihre Anfrage, die an uns weitergeleitet worden ist.
Sie haben die Möglichkeit, einen Meilentausch in Bezug auf Ihre gesammelten Kreditkartenmeilen durchzuführen. Dies ist in einem Verhältnis von 5:1 und über unsere Webseite www.miles-and-more.com möglich.
Wir freuen uns, wenn Sie sich kurz Zeit nehmen, um an unserer Servicebefragung teilzunehmen. Ihr Feedback hilft uns, die Qualität unseres Service zu verbessern.
Die Befragung erreichen Sie mit einem Klick auf den folgenden Link: [link to a salesforce survey]
Mit freundlichen Grüßen
Ihr Miles & More Team
I think something is getting lost in translation. Can you help? With 5 days left in the year time is running out for me...
my qualification year is coming to a close and I have some ~1750 status miles left to hit the magic 100k to reqalify for SEN. Sadly I have no more trips planned, so I wanted to exchange award miles for status miles. M&M.com unfortunately shows me this:
In the M&M app I see a 'meilen tauschen' option, but when I click on it, I get a popup with: *Fehler Keine gueltigen Kreditkarten.*. Note that I have both the US and German credit card and collected a lot of miles via both cards this year. I have never used the option to exchange award into status miles
Smart person that I am I submitted a feedback on M&M.com using your form on December 16, attaching all screenshots of my account and a precise description of my problem. I got a receipt:
Dear Miles & More member,
Thank you for your contact enquiry. We are going to process your query with the reference number 1DS-73L-7J4.
This is an automatically generated e-mail from a system e-mail address, please do not reply to this e-mail.
Your Miles & More Service Team
Thank you for your contact enquiry. We are going to process your query with the reference number 1DS-73L-7J4.
This is an automatically generated e-mail from a system e-mail address, please do not reply to this e-mail.
Your Miles & More Service Team
Ihre Anfrage an Miles & More - ID 00472177
Sehr geehrter Herr [...],vielen Dank für Ihre Anfrage, die an uns weitergeleitet worden ist.
Sie haben die Möglichkeit, einen Meilentausch in Bezug auf Ihre gesammelten Kreditkartenmeilen durchzuführen. Dies ist in einem Verhältnis von 5:1 und über unsere Webseite www.miles-and-more.com möglich.
Wir freuen uns, wenn Sie sich kurz Zeit nehmen, um an unserer Servicebefragung teilzunehmen. Ihr Feedback hilft uns, die Qualität unseres Service zu verbessern.
Die Befragung erreichen Sie mit einem Klick auf den folgenden Link: [link to a salesforce survey]
Mit freundlichen Grüßen
Ihr Miles & More Team
#2231
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Lurkers,
my qualification year is coming to a close and I have some ~1750 status miles left to hit the magic 100k to reqalify for SEN. Sadly I have no more trips planned, so I wanted to exchange award miles for status miles. M&M.com unfortunately shows me this:
In the M&M app I see a 'meilen tauschen' option, but when I click on it, I get a popup with: *Fehler Keine gueltigen Kreditkarten.*. Note that I have both the US and German credit card and collected a lot of miles via both cards this year. I have never used the option to exchange award into status miles
Smart person that I am I submitted a feedback on M&M.com using your form on December 16, attaching all screenshots of my account and a precise description of my problem. I got a receipt:
But sadly no one responded. So I called the M&M number in Germany on Dec 23 and the agent tried to convert the miles for me, but couldn't see the option for my account. She was puzzled by this but opened a ticket to the responsible department to look into this and make sure I could exchange miles. *My collegaues will get in touch with you*. Today I check my spam folder on gmail and sure enough, there was a response from M&M:
I think something is getting lost in translation. Can you help? With 5 days left in the year time is running out for me...
my qualification year is coming to a close and I have some ~1750 status miles left to hit the magic 100k to reqalify for SEN. Sadly I have no more trips planned, so I wanted to exchange award miles for status miles. M&M.com unfortunately shows me this:
In the M&M app I see a 'meilen tauschen' option, but when I click on it, I get a popup with: *Fehler Keine gueltigen Kreditkarten.*. Note that I have both the US and German credit card and collected a lot of miles via both cards this year. I have never used the option to exchange award into status miles
Smart person that I am I submitted a feedback on M&M.com using your form on December 16, attaching all screenshots of my account and a precise description of my problem. I got a receipt:
But sadly no one responded. So I called the M&M number in Germany on Dec 23 and the agent tried to convert the miles for me, but couldn't see the option for my account. She was puzzled by this but opened a ticket to the responsible department to look into this and make sure I could exchange miles. *My collegaues will get in touch with you*. Today I check my spam folder on gmail and sure enough, there was a response from M&M:
I think something is getting lost in translation. Can you help? With 5 days left in the year time is running out for me...
I'm sorry to hear about your experience.
As I cannot promise anything, please send me a PM and provide me with your frequent flyer number + your full name, and I will ask my colleagues about it.
Best regards,
Jonathan
#2232
Join Date: Jun 2018
Posts: 8
Latam miles not credited
Dear Lurker,
I had 4 flights in business class with Latam. The Miles were not credited in M&M although I received a message that miles were already credited. Even if this was a discounted business class fare (I don’t know which fare it is), I checked in wheretocredit and all Latam business fares were giving miles in M&M (C,D,J,I,Z). As in my country there’s no local support phone number would you be able to support me? Thank you so much.
I had 4 flights in business class with Latam. The Miles were not credited in M&M although I received a message that miles were already credited. Even if this was a discounted business class fare (I don’t know which fare it is), I checked in wheretocredit and all Latam business fares were giving miles in M&M (C,D,J,I,Z). As in my country there’s no local support phone number would you be able to support me? Thank you so much.
#2233
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Dear Lurker,
I had 4 flights in business class with Latam. The Miles were not credited in M&M although I received a message that miles were already credited. Even if this was a discounted business class fare (I don’t know which fare it is), I checked in wheretocredit and all Latam business fares were giving miles in M&M (C,D,J,I,Z). As in my country there’s no local support phone number would you be able to support me? Thank you so much.
I had 4 flights in business class with Latam. The Miles were not credited in M&M although I received a message that miles were already credited. Even if this was a discounted business class fare (I don’t know which fare it is), I checked in wheretocredit and all Latam business fares were giving miles in M&M (C,D,J,I,Z). As in my country there’s no local support phone number would you be able to support me? Thank you so much.
Hello ranp07,
in which country are you? Please send us your Miles&more number and the ticket number in a PM.
We will try to get further information from Miles&More regarding your concern.
Best regards,
Sascha
#2234
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
after a looong telephone call to the M&M SEN line on December 31, somebody opened the right ticket with the right backoffice person and the status miles were posted manually this morning by someone with the date of Dec 28 .
Regards Oliver
#2235
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,260
Wishing you a Happy New Year,
Katharina