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Old Nov 29, 2019, 7:41 am
  #2221  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by lazyzee
Facing exactly the same issue - Had a 4 segment flight in Business Class - only 3 segments got credited ! Keep getting the " flight already credited" message but no credit in the account !!
Hi lazyzee, feel free to provide your ticket number or booking code and Miles & More number via PM as well.
Kind regards, Maria
LufthansaGermanAirlines is offline  
Old Dec 2, 2019, 12:40 am
  #2222  
 
Join Date: Oct 2018
Programs: LH FTL, FB Gold
Posts: 132
Originally Posted by LufthansaGermanAirlines
Hi lazyzee, feel free to provide your ticket number or booking code and Miles & More number via PM as well.
Kind regards, Maria
Dear LH Lurker, can I provide you with the same even though it was an SN flight ?
Mr.Potato is offline  
Old Dec 2, 2019, 6:17 am
  #2223  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Hello Mr. Potato, yes of course! Please send all details per PM and I will send these to Miles & More on your behalf. Best regards, Isabell
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Old Dec 4, 2019, 5:13 am
  #2224  
 
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,502
I'm due to fly on LH903 tomorrow (Dec 5th) and it's kind of concerning that it's been cancelled for two days in a row now.

Is there something systemic causing these cancellations?
supine is offline  
Old Dec 4, 2019, 6:03 am
  #2225  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by supine
I'm due to fly on LH903 tomorrow (Dec 5th) and it's kind of concerning that it's been cancelled for two days in a row now.

Is there something systemic causing these cancellations?

Dear supine,
I do not have any information about the reason for the cancellation of LH903 over the last two days. You can check the status of your flight on LH.com under “my bookings”. If your flight is cancelled, you can give my colleagues in the Service Center http://bit.ly/2PlTAwL a call, they will gladly assist with a rebooking. Have a good flight.
Isabell
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Old Dec 4, 2019, 6:19 am
  #2226  
 
Join Date: Jun 2001
Location: FR Riviera
Programs: IB Gold, EK Gold, LH Frequent Tr, UA Silver; Marriott Titanium Elite Lifetime,
Posts: 60
THANK YOU LURKERS!!! My issue is now totally resolved and I am very happy. You guys are fantastic. :-D
jdeahl is offline  
Old Dec 6, 2019, 11:58 pm
  #2227  
 
Join Date: Mar 2005
Programs: Mileage Plus
Posts: 462
Dear Lurkers,
A fellow FT-er suggested I pose my question to you, regarding the First Class Companion Special offer. I received an email last Sunday regarding this offer and tried that day and everyday since to book a RT flight ORD-LHR via the link in the email. I kept getting error messages, as did other FT-ers who were also checking for other flights. I did notice when I got the flight search page via the link in the email, that there was a code populated in the access code box (but was "*****" out so I could see the actual code). On subsequent days I also went straight to LH website and then clicked through the link on the area showing the First Class Companion Special. On subsequent days when I reached the search page (either via the email link or the LH website link) , I noticed it was no longer populating the access code box with anything.... while I was now seeing pricing, it does not appear to be the FC Companion Special pricing. I say this because I can get the same per person price for a single pax as for 2 or 3 pax (the offer requires 2 - 6 pax).

Can you help me with understanding how I can find the pricing and to book a flight under this offer? Another FT-er posted the requirements of the offer and I do meet all the requirements to the best of my knowledge.
Brostman is offline  
Old Dec 9, 2019, 5:43 am
  #2228  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by Brostman
Dear Lurkers,
A fellow FT-er suggested I pose my question to you, regarding the First Class Companion Special offer. I received an email last Sunday regarding this offer and tried that day and everyday since to book a RT flight ORD-LHR via the link in the email. I kept getting error messages, as did other FT-ers who were also checking for other flights. I did notice when I got the flight search page via the link in the email, that there was a code populated in the access code box (but was "*****" out so I could see the actual code). On subsequent days I also went straight to LH website and then clicked through the link on the area showing the First Class Companion Special. On subsequent days when I reached the search page (either via the email link or the LH website link) , I noticed it was no longer populating the access code box with anything.... while I was now seeing pricing, it does not appear to be the FC Companion Special pricing. I say this because I can get the same per person price for a single pax as for 2 or 3 pax (the offer requires 2 - 6 pax).

Can you help me with understanding how I can find the pricing and to book a flight under this offer? Another FT-er posted the requirements of the offer and I do meet all the requirements to the best of my knowledge.


Hello Brostman,
are referring to this promotion? Please provide me with more information about the flights (travel dates) that you tried for your search via PM. I will ask my colleagues, if there are any problems with this promotion already known.
Thank you and best regards
Jens
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Old Dec 9, 2019, 11:52 pm
  #2229  
 
Join Date: Mar 2005
Programs: Mileage Plus
Posts: 462
Originally Posted by LufthansaGermanAirlines
Hello Brostman,
are referring to this promotion? Please provide me with more information about the flights (travel dates) that you tried for your search via PM. I will ask my colleagues, if there are any problems with this promotion already known.
Thank you and best regards
Jens
Yes, your link takes you to the offer that I received via email, and as the link shows it is also published on the website. I suspect it requires a special code that apparently does not automatically populates when you click through the link. I will PM you the specifics of the dates I have been looking for.
Brostman is offline  
Old Dec 26, 2019, 2:49 am
  #2230  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Dear Lurkers,
my qualification year is coming to a close and I have some ~1750 status miles left to hit the magic 100k to reqalify for SEN. Sadly I have no more trips planned, so I wanted to exchange award miles for status miles. M&M.com unfortunately shows me this:


In the M&M app I see a 'meilen tauschen' option, but when I click on it, I get a popup with: *Fehler Keine gueltigen Kreditkarten.*. Note that I have both the US and German credit card and collected a lot of miles via both cards this year. I have never used the option to exchange award into status miles

Smart person that I am I submitted a feedback on M&M.com using your form on December 16, attaching all screenshots of my account and a precise description of my problem. I got a receipt:

Dear Miles & More member,
Thank you for your contact enquiry. We are going to process your query with the reference number 1DS-73L-7J4.
This is an automatically generated e-mail from a system e-mail address, please do not reply to this e-mail.
Your Miles & More Service Team

But sadly no one responded. So I called the M&M number in Germany on Dec 23 and the agent tried to convert the miles for me, but couldn't see the option for my account. She was puzzled by this but opened a ticket to the responsible department to look into this and make sure I could exchange miles. *My collegaues will get in touch with you*. Today I check my spam folder on gmail and sure enough, there was a response from M&M:


Ihre Anfrage an Miles & More - ID 00472177

Sehr geehrter Herr [...],
vielen Dank für Ihre Anfrage, die an uns weitergeleitet worden ist.
Sie haben die Möglichkeit, einen Meilentausch in Bezug auf Ihre gesammelten Kreditkartenmeilen durchzuführen. Dies ist in einem Verhältnis von 5:1 und über unsere Webseite www.miles-and-more.com möglich.
Wir freuen uns, wenn Sie sich kurz Zeit nehmen, um an unserer Servicebefragung teilzunehmen. Ihr Feedback hilft uns, die Qualität unseres Service zu verbessern.
Die Befragung erreichen Sie mit einem Klick auf den folgenden Link: [link to a salesforce survey]
Mit freundlichen Grüßen

Ihr Miles & More Team
I think something is getting lost in translation. Can you help? With 5 days left in the year time is running out for me...
oliver2002 is offline  
Old Dec 27, 2019, 1:00 am
  #2231  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by oliver2002
Dear Lurkers,
my qualification year is coming to a close and I have some ~1750 status miles left to hit the magic 100k to reqalify for SEN. Sadly I have no more trips planned, so I wanted to exchange award miles for status miles. M&M.com unfortunately shows me this:


In the M&M app I see a 'meilen tauschen' option, but when I click on it, I get a popup with: *Fehler Keine gueltigen Kreditkarten.*. Note that I have both the US and German credit card and collected a lot of miles via both cards this year. I have never used the option to exchange award into status miles

Smart person that I am I submitted a feedback on M&M.com using your form on December 16, attaching all screenshots of my account and a precise description of my problem. I got a receipt:



But sadly no one responded. So I called the M&M number in Germany on Dec 23 and the agent tried to convert the miles for me, but couldn't see the option for my account. She was puzzled by this but opened a ticket to the responsible department to look into this and make sure I could exchange miles. *My collegaues will get in touch with you*. Today I check my spam folder on gmail and sure enough, there was a response from M&M:




I think something is getting lost in translation. Can you help? With 5 days left in the year time is running out for me...
Dear oliver2002,

I'm sorry to hear about your experience.

As I cannot promise anything, please send me a PM and provide me with your frequent flyer number + your full name, and I will ask my colleagues about it.

Best regards,
Jonathan
LufthansaGermanAirlines is offline  
Old Jan 5, 2020, 6:09 pm
  #2232  
 
Join Date: Jun 2018
Posts: 8
Latam miles not credited

Dear Lurker,
I had 4 flights in business class with Latam. The Miles were not credited in M&M although I received a message that miles were already credited. Even if this was a discounted business class fare (I don’t know which fare it is), I checked in wheretocredit and all Latam business fares were giving miles in M&M (C,D,J,I,Z). As in my country there’s no local support phone number would you be able to support me? Thank you so much.
ranp07 is offline  
Old Jan 6, 2020, 5:20 am
  #2233  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by ranp07
Dear Lurker,
I had 4 flights in business class with Latam. The Miles were not credited in M&M although I received a message that miles were already credited. Even if this was a discounted business class fare (I don’t know which fare it is), I checked in wheretocredit and all Latam business fares were giving miles in M&M (C,D,J,I,Z). As in my country there’s no local support phone number would you be able to support me? Thank you so much.



Hello ranp07,

in which country are you? Please send us your Miles&more number and the ticket number in a PM.
We will try to get further information from Miles&More regarding your concern.

Best regards,
Sascha
LufthansaGermanAirlines is offline  
Old Jan 6, 2020, 9:06 am
  #2234  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Originally Posted by LufthansaGermanAirlines
Dear oliver2002,

I'm sorry to hear about your experience.

As I cannot promise anything, please send me a PM and provide me with your frequent flyer number + your full name, and I will ask my colleagues about it.

Best regards,
Jonathan
Dear Lurkers,
after a looong telephone call to the M&M SEN line on December 31, somebody opened the right ticket with the right backoffice person and the status miles were posted manually this morning by someone with the date of Dec 28 .

Regards Oliver

FLYGVA likes this.
oliver2002 is offline  
Old Jan 7, 2020, 1:57 am
  #2235  
Company Representative - Lufthansa Airlines
 
Join Date: Aug 2012
Posts: 1,260
Originally Posted by oliver2002
Dear Lurkers,
after a looong telephone call to the M&M SEN line on December 31, somebody opened the right ticket with the right backoffice person and the status miles were posted manually this morning by someone with the date of Dec 28 .

Regards Oliver

Great news, Oliver! Happy to welcome you back as Senator in 2020! :-)

Wishing you a Happy New Year,
Katharina
FLYGVA likes this.
LufthansaGermanAirlines is offline  


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