Rumour [confirmed]: Major changes to Miles & More
May 2, 2012, 10:12 am
#512
Join Date: Jan 2010
Location: In transit TATL
Posts: 230
So, Y eliminated for HON Miles, C will be eliminated in Europe/Germany (after transferring Ops to Germanwings), F will be eliminated on several routes, Z and P will earn much less miles at prices previously earned on D and are often the only business-booking classes on Lufthansa .com. how many HON will be left? 500?
May 2, 2012, 11:32 am
#514
Join Date: Dec 2009
Location: Singapore, Warsaw, Surfers Paradise
Programs: KrisFlyer Gold>>>Silver>>>Blue, Finnair Silver, Royal Caribbean Diamond
Posts: 5,174
more details from brummi@VFT
• Lowering of the Senator qualification threshold in Germany: the qualification threshold for customers living in Germany will be reduced from 130,000 miles to 100,000 miles within a calendar year. The mileage threshold in Germany will therefore correspond to the worldwide qualification requirement.
• Lowering of the Senator qualification threshold in Germany: the qualification threshold for customers living in Germany will be reduced from 130,000 miles to 100,000 miles within a calendar year. The mileage threshold in Germany will therefore correspond to the worldwide qualification requirement.
Any news on whether their family membership program will stop being a Middle-Eastern thing?
http://www.lufthansa.com/online/port...d=1905951&l=en
May 2, 2012, 1:03 pm
#515
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
May 2, 2012, 1:08 pm
#516
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
May 22, 2012, 6:54 am
#520
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
Miles&More response to this feedback, dated on April 10th:
http://www.flyertalk.com/forum/18365213-post403.html
http://www.flyertalk.com/forum/18365213-post403.html
Thank you for your enquiry.
It is understandable that not all of the new mileage valuations meet with your approval. However, such adaptations take place because airlines restructure the classifications of their various booking classes from time to time. Thus, some letters that stand for a specific tariff are discontinued, added or their value redefined. This leads in part to an increase in miles but also to reductions. We regret that you are affected by a decrease and apologise for the disappointment caused. Nevertheless, the new mileage valuations are binding for all customers without exception from the date the realignment came into effect. To discover more, please visit our website at www.miles-and-more.com < Earn Miles > and select the relevant partner.
It is understandable that not all of the new mileage valuations meet with your approval. However, such adaptations take place because airlines restructure the classifications of their various booking classes from time to time. Thus, some letters that stand for a specific tariff are discontinued, added or their value redefined. This leads in part to an increase in miles but also to reductions. We regret that you are affected by a decrease and apologise for the disappointment caused. Nevertheless, the new mileage valuations are binding for all customers without exception from the date the realignment came into effect. To discover more, please visit our website at www.miles-and-more.com < Earn Miles > and select the relevant partner.
May 22, 2012, 1:24 pm
#522
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,672
Actually that is besides the point. The correct answer would have been to apologize and to ensure the customer that they will certainly honor the higher mileage redemption for the flights already booked. The answer received is just pathetic from a customer service point of view. It makes any customer want to sue LH for breach of contract... But that seems to be quite common with LH recently...
HTB.
HTB.
May 22, 2012, 1:34 pm
#523
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
Actually that is besides the point. The correct answer would have been to apologize and to ensure the customer that they will certainly honor the higher mileage redemption for the flights already booked. The answer received is just pathetic from a customer service point of view. It makes any customer want to sue LH for breach of contract... But that seems to be quite common with LH recently...
HTB.
HTB.
May 22, 2012, 2:46 pm
#524
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
My answer to this reply has been much less polite than the original feedback.
As there has been a 5 minutes schedule change, I threatened that I would cancel the booking without any consequences if they didn´t respect the original mileage accural. (The problem is that I really want to fly to SIN
)
Of course the answer will depend on the mood of the responding employee... It is also possible that they will place me in a kind of CRM-black list which they certainly have.
*****
BTW, as you all know, Iberia´s service is worse than LH´s service. But the treatment of the Premium passengers is much better in case of Iberia/Iberia Plus.
As there has been a 5 minutes schedule change, I threatened that I would cancel the booking without any consequences if they didn´t respect the original mileage accural. (The problem is that I really want to fly to SIN
)Of course the answer will depend on the mood of the responding employee... It is also possible that they will place me in a kind of CRM-black list which they certainly have.
*****
BTW, as you all know, Iberia´s service is worse than LH´s service. But the treatment of the Premium passengers is much better in case of Iberia/Iberia Plus.
Last edited by Marcin83; May 22, 2012 at 2:56 pm
May 23, 2012, 4:05 pm
#525
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763