'Baggage Excellence' Campaign: carry on rules check/enforcement [feedback]
Jul 24, 2011, 7:45 pm
#91
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
If now ... what is the luggage excellence good for on a 380?
Jul 24, 2011, 9:34 pm
#92
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,320
Jul 24, 2011, 10:22 pm
#93
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Jul 24, 2011, 10:42 pm
#94
Join Date: Sep 2006
Posts: 6,967
Wow. I was just thinking yesterday that I rarely see them checking lately even on my very full flights!
Jul 25, 2011, 7:47 am
#96
Join Date: Mar 2008
Posts: 4,859
Really makes you want to cx the ticket and send LH HQ a printout of BA policy along with their BPs...
Jul 25, 2011, 8:14 am
#97
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Jul 26, 2011, 1:49 pm
#99
Join Date: Sep 2006
Posts: 6,967
He was specifically scouting out passengers with a roll aboard topped by another bag (computer or otherwise), and 'caught' someone with a roll aboard topped by a laptop case who was sitting in the exit row.
I rarely take a roll aboard but yesterday did have a half full Travelite Delite. The nature of that bag makes it look bulgy when half empty, so I took my handbag off the top and put it onto my shoulder. I was not stopped.
Again, the magic combination appeared to be roll aboard + second bag, pulled together.
On another flight yesterday, I was helping a passenger get her bag out of the overhead. She thanked me and said 'I have three more up there'.
Jul 26, 2011, 2:42 pm
#100
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Why are you worried about them? There is always a Flight Manager working that flight who will set those third party agents straight when you are within your contractual limit. In fact, I would probably flatly refuse even to talk to them at all when they approach me in the gate area (something I have heard they do even before checkin starts)
I didn't fly last year, but I'm sure she's ready this year...
Especially with all compartments *empty*, closets empty, *after* discussing with the lead FA that there was no space and it had to be checked - due to the fact that most of the pax were the cheap day/weekend-trippers from Scandinavia who bring hardly any handluggage.
Oh well, rules are rules...but I almost missed my international connection due to having to wait at the baggage carousel at FRA!
Consistent and reasonable hand luggage rules are a good idea, but the 8kg rule is not helpful. A packed 55x40x20 (or so) trolley will almost certainly weigh more than this. LH/LX have tried to enforce the 8kg limit only a few times in the past on my longhaul trips in C, but sometimes they do. I find BA's weight rule "you must be able to lift the bag into the overhead locker unaided" much more reasonable. At least 50% of my long haul trips are currently with BA, mostly because of the flat beds, but the clearer hand luggage rules are clearly a bonus.
Further, the hand luggage allowance is even more important to me, and BA's appear very rational. Although I have been outraged at the sizer used at LHR for Jet (9w) and Kingfisher (IT) flights to India in the past, even when flying J/F, I think that it might be possible to transit LHR, as I could also visit friends and family there...
So they actually change the inside of the plane first and do then wonder what people take onboard. Along the lines "we cram more people in the plane, put away the warderobe and than start wondering what actually our passengers (the strange persons who actually pay for this) do take on board?
Nasty people might say that this is not surprising as that is also the way Lufti runs their IT systems...
Nasty people might say that this is not surprising as that is also the way Lufti runs their IT systems...
However, on the plus side, most of these spring scales are either manufactured or manipulated in India to show a lesser weight, in order to cheat customers...
Further, the ones LH uses in BOM are actually 2 kgs overweight, and I have actually joked with the CI (outsourced) representative to provide me with their calibration certificate, as most US airports are governed by their local state's departments of weights and measures...
Have had the same reaction from the FAs I've spoken to. However, judging by the response to my first formal written remarks (wouldn't call my message a complaint, rather an observation, politely but plain-spokenly expressed), LH management has wrapped itself around the NEK in a position not even found in the Kama Sutra.
This is starting to scare me. I have a flight from BHX to FRA next month and I need to bring my work laptop with me. The laptop itself weighs 4KG without the power brick. I also have a camera bag which should be small enough to be considered my "small bag". I have a feeling I'm going to have to print out the rules so that I can point out the small bag section. They also mention in there to pull out and carry any valuable such as your laptop/etc if the bag needs to go into the hold. If my laptop and power brick are 75% of the weight, what is the point?
Or am I better off just switching my flight to something non-Lufthansa?
Or am I better off just switching my flight to something non-Lufthansa?
Delta/KL are looking good for a TATL over to AMS and then out to another frequented European destination. Just wondering when DL will be retrofitting it's flat beds on their A330's...
Let's start doing this guys!
Jul 26, 2011, 5:16 pm
#102
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I always think that airlines should provide suitcases/handluggage to pax because of their weird measurements that can be changed. It was fortunate for me to have bought a 26" instead of a 28" suitcase before LH imposed limits on dimensions for checked baggage.
It used to be that as long as it doesn't weigh over 20kg then it's ok, now you need make sure each piece is less than 23 kg and not over certain dimension.
It used to be that as long as it doesn't weigh over 20kg then it's ok, now you need make sure each piece is less than 23 kg and not over certain dimension.
Jul 27, 2011, 4:26 pm
#103
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Had a short argument with an SQ agent the other day who wanted to see my light hand luggage which ran at 7.2kg (I had reading material in it, so I did not oppose the weighing). And after me insisting that it must be less than 7 put it on another scale which corroborated this.
Shows how inaccurate those large check-in luggage scales are ZRH is actually using, they are not meant to weigh hand luggage it seems.
Jul 29, 2011, 3:19 pm
#105
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,521
In AMS at the gate:
automated recording, because your flight is full we ask you to stow items under the seat in front of you
> makes sense if the flight is really full or if the plane is small <avro>
but they play this before boarding on every flight i took
no enforcing though
automated recording, because your flight is full we ask you to stow items under the seat in front of you
> makes sense if the flight is really full or if the plane is small <avro>
but they play this before boarding on every flight i took
no enforcing though