Mar 8, 2013, 4:49 am
Last edit by: NewbieRunner
Basics about the evoucher:
Number of eVouchers needed per segment:
- Upgrade a shorthaul segment = 1 eVoucher
- Upgrade a longhaul segment (Longhaul= LH400-799)
- From Economy Class (other than K, L, T) to Business Class = 2 eVouchers
- From Economy Class K, L, T to Business Class = 3 eVouchers
- From Economy Class (other than K, L, T) to Premium Economy Class = 1 eVoucher
- From Economy Class K, L, T to Premium Economy Class = 2 eVouchers
- From Premium Economy G, E to Business Class = 1 eVoucher
- From Premium Economy N to Business Class = 2 eVouchers
- From Business Class to First Class = 2 eVouchers (although the website says 3 eVouchers, it will be corrected in due course)
Upgrade awards may be booked online with LH, OS, LX, SN, LO and Discover, or you can call to upgrade.
Alternatively, you can book at the check-in counter. Not all airlines offer immediate upgrades at the airport.
Evouchers can be used on any ticketed PNR, even if the flight operates after the date of expiry of the evoucher.
Evouchers can be redeemed with all Star Alliance partners - depending on the destination, airline, travel class and booking class.
For a list of award regions go to https://www.miles-and-more.com/row/e...formation.html and scroll down to select Your worldwide flight destinations with Miles & More.
How long do eVouchers remain valid?
- All eVouchers are valid for 24 months.
- none of your eVouchers will expire until 31.03.2024. This also applies to eVouchers that were re-credited after the cancellation of a flight.
With an eVoucher, you travel one class higher [link to general eVoucher information]
Number of eVouchers needed per segment:
- Upgrade a shorthaul segment = 1 eVoucher
- Upgrade a longhaul segment (Longhaul= LH400-799)
- From Economy Class (other than K, L, T) to Business Class = 2 eVouchers
- From Economy Class K, L, T to Business Class = 3 eVouchers
- From Economy Class (other than K, L, T) to Premium Economy Class = 1 eVoucher
- From Economy Class K, L, T to Premium Economy Class = 2 eVouchers
- From Premium Economy G, E to Business Class = 1 eVoucher
- From Premium Economy N to Business Class = 2 eVouchers
- From Business Class to First Class = 2 eVouchers (although the website says 3 eVouchers, it will be corrected in due course)
Upgrade awards may be booked online with LH, OS, LX, SN, LO and Discover, or you can call to upgrade.
Alternatively, you can book at the check-in counter. Not all airlines offer immediate upgrades at the airport.
Evouchers can be used on any ticketed PNR, even if the flight operates after the date of expiry of the evoucher.
Evouchers can be redeemed with all Star Alliance partners - depending on the destination, airline, travel class and booking class.
For a list of award regions go to https://www.miles-and-more.com/row/e...formation.html and scroll down to select Your worldwide flight destinations with Miles & More.
How long do eVouchers remain valid?
- All eVouchers are valid for 24 months.
- none of your eVouchers will expire until 31.03.2024. This also applies to eVouchers that were re-credited after the cancellation of a flight.
With an eVoucher, you travel one class higher [link to general eVoucher information]
Miles & More eVoucher upgrade Questions [merged Q&A]
Mar 18, 2022, 6:23 am
#991
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,198
Mar 18, 2022, 6:39 am
#992
Join Date: Dec 2019
Posts: 258
I figured. I guess probably not many people have a good estimate of my chances then, since if you've done this many times you usually probably have status... 
Does anyone know this though: if the upgrade doesn't clear but other flights have availability, would they ever allow some flexibility on routing on the day of departure? E.g. if FRA-JFK doesn't clear, but FRA-ORD has seats available at T-24h, is there any point in asking them if they could put me on that flight instead?
Does anyone know this though: if the upgrade doesn't clear but other flights have availability, would they ever allow some flexibility on routing on the day of departure? E.g. if FRA-JFK doesn't clear, but FRA-ORD has seats available at T-24h, is there any point in asking them if they could put me on that flight instead?
Mar 18, 2022, 7:59 am
#993
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,198
That would complicate matters... the upgrade document would have to be reinstated to the sponsors account, your original ticket rebooked and then the upgrade applied again. Lots of flexibility and patience required on three parties.
Mar 18, 2022, 8:48 am
#994
Join Date: Dec 2019
Posts: 258
Ah yeah, that would probably be a non-starter just because of P-class availability that close to departure... Okay last question, I assume that if the eVoucher upgrade is waitlisted but hasn't cleared, there's no point in looking into a mileage upgrade (either M&M or UA miles), right? Because availability for that is more restrictive than eVoucher availability?
Mar 21, 2022, 5:12 am
#996
Join Date: Aug 2009
Location: between DM464 and DM463 on the NAPSA26 RNAV TRANS in EDDM
Programs: this and that
Posts: 1,731
And guess what I need to do for the return flight... same situation, same story. Is it just me - I really think we're taking a step backwards with stuff like this. In the past flights did credit, even when upgrade instruments where applied. Retro credit worked without having to call in and open a ticket. The fact that M&M is an independent legal entity seems to make things a lot more complex. It's also a good excuse to hind behind in case things don't go as planned. I couldn't upgrade both feeder legs MUC-FRA & v.v. and when trying to get them upgraded I was told that the upgrade for the long haul segment needs to be pulled first to upgrade the feeder, not knowing whether it would get confirmed again. Agents at check in and at the gate claiming "we can't do anything here since M&M is a separate company". It's really going on my nerves. I am chasing 35.5k status miles right now.
Mar 21, 2022, 5:40 am
#997
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,198
Retro claims were automated sometime ago. The algorithm checks the entries in the database and kicks out the request if things don't match. Writing a formal complaint usually kicks the check to a real person somewhere in a backoffice in BKK or Gurgaon who looks at the underlying ticket and books the miles correctly. Unless the status miles credit is supper urgent I would let the things accumulate and send a letter at the end of the quarter.
Mar 24, 2022, 9:02 am
#998
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
Mar 24, 2022, 9:14 am
#999
Join Date: Dec 2019
Posts: 258
It was working for me last week as well! The waitlisted segment showed up twice in the PNR afterwards, once in the original booking class as confirmed, and once in the new booking class as waitlisted; and also below the list of flights under "Your Upgrades". It cleared automatically, and it must have been a few minutes after award space opened up on that flight (I happened to be looking at that very moment); it seems that the upgrade confirmation takes a little while to propagate through all their systems: When I saw that award space had opened up but I was still showing as waitlisted, I called them, and while I was on the phone I got a new itinerary confirmation email and could see the upgrade as confirmed on the website, but the agent still saw it as waitlisted on their end. Just in case that happens to someone else in the future, it seems it's normal. Also probably no need to call immediately if you see award space opening up; for me it was less than half an hour between there being no award space when I first checked (then on a refresh suddenly there was), and the upgrade going through.
Mar 26, 2022, 12:35 pm
#1001
Join Date: Dec 2017
Location: WAW
Programs: LH SEN *
Posts: 1,156
Mar 27, 2022, 10:30 am
#1002
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,580