These days they start .....in if you want a second drink...

It seems to be the one and only lunch on shorthaul. Only thing that changes is the dessert.

https://cimg4.ibsrv.net/gimg/www.fly...f0edf81fe1.jpg
It's halfway decent

https://cimg4.ibsrv.net/gimg/www.fly...b254b3e7df.jpg
Note how elegantly they have changed the dessert menu!

Johan

I flew Houston to Norway yesterday.
Iah-Ams was a 789. Food was as mentioned earlier. Could choose between chicken and pasta, and they gave me the tiny bottle of Merot in plastic cup. I chose chicken and it wasn’t great. At least there was some cheese. The wine was a complete disaster and they shouldn’t even serve it. I turned 42 the day before the trip, and celebrated with a Barolo 2010. The difference between that bottle and the Merlot in KLM business class couldn’t have been greater. I don’t want to sound like some wine snob, but what’s the point in serving this poison in plastic?. It leaves a vey poor impression of the airline. Luckily I brought my own bottle of Ron Flor de Caña from the tax free. Technically not supposed to do so, but that’s how it ended up since they couldn’t provide anything better.

anyways, suppose one shouldn’t complain about these details considering there’s a pandemic out there and KLM did manage to get me home safe.

Flew KLM Shorthaul this week. Manchester - AMS & AMS - Geneva.

Economy service was fully back to normal, for both snacks and drinks. Therefore excellent work from KLM, two good flights with excellent crews.

https://cimg1.ibsrv.net/gimg/www.fly...08f3791fe9.jpg

That's funny it's an almost identical meal. What route was this? The raspberry dessert was actually excellent (much better than it looked), so I don't know why they need to change it to mango coconut. KLM should think about all the money they're wasting printing those stickers.

I normally prefer a meat entree but pasta is the much better choice having had both (on my TATLs it was pasta eastbound and chicken westbound, no choice either way). Did you bring your own glass for your duty free rum or use the plastic cup provided?

AMS-CPH, operated by KLC.

Johan

I used the paper cup they gave me for the coffee. Kept it undercover since it’s not approved, and I didn’t want to upset anyone.

A bit random, but do you know if it's possible for Swedish citizens (and others permitted to enter Sweden) to fly from a banned country to CPH for the purpose of entering Sweden? I know Denmark has been very strict with its border. Trying to figure out if it's possible to route US-AMS-CPH and immediately get on the Öresundståg, or if it's safer to fly to GOT instead.

I'm not a Swedish citizen, and have had no issues whatsoever entering Denmark. I just tell the immigration agent that I'm taking the train to Sweden, and that's it. I've never been asked a single question. I do converse with them in Danish, no idea whether that makes any difference.

You may wish to note that immigrations at CPH currently is a complete disaster. Back when KL flew to CPH once a day and the airport was a ghost town, the aircraft would park at D1, a gate with direct albeit circuitous access to C-concourse immigrations. It was a breeze.

Now KL uses the regular Schengen A-gates again. That means disembarking via the aft door and taking a sightseeing tour of the airport on a bus. You end up at the new E-concourse, still under construction. After taking the escalators or stairs you find yourself in a huge hall, where passengers are lined up in a long queue that snakes along all four walls, leading to a row of immigrations booths in the far corner, of which two are for Danish/Norwegian passport holders. When you have finally cleared that hurdle, you have a very long walk to arrivals ahead of you.

When I arrived the other day, the aircraft had to go around after a very peculiar descent that resulted in the plane approaching the runway too high and too fast. We lost about 15 minutes, pax in J were last off the plane and on the second bus, so we ended up at the E-concourse behind half a dozen buses packed with arriving passengers. Upstairs two staff members tried to control the crowd. When one of them asked for passengers with a flight connection within an hour, I said I had a train to catch and was sent to the DK/NO booths. Only one person ahead of me, I was through in no time. I figure that saved me waiting about an hour in line.

When traveling to Kastrup by train from Sweden, note that there's a passport check on the station platform. Make sure that you position yourself at the right-hand door furthest forward in the train, to ensure that you will be one of the first at the immigration booths. There are separate lines for those continuing on the same train and for those flying. You don't want to find yourself at the very end of either.

Johan

​​​​​​Thanks. This sounds painful in both directions and would likely negate any time savings for us, so we will book through GOT instead. It was very easy there last month, just a makeshift immigration checkpoint when you get off the jetway and you can go from plane to curb in about 20 minutes.

I was sitting just behind the curtain the other day but was shocked to overhear that a business pax was offered a caesar's salad on the 7 AM (!!!) flight FRA-AMS. (I'm serious.)

On the plus side, I'm impressed KL is back to what's basically the standard pre-corona service in Y.

I'm sorry, but your consultation was for the pre-Corona KLM Customer Care.

After-Corona:

In short:
So sorry, very much, thank you, we will pass on this information, bye.

Long story:
No goodwill gesture whatsoever. The even called me tonight because I complaint about the lounge in Aruba not being open. So I thought, now it comes. But nothing. When I shared with her my thoughts about KLM destroying there good reputation amongst loyal customers with this nonsense response, she read for the script that she was very sorry once again and would pass these feelings on to HQ. Where they make the decisions, she said. I offered her a good night and good luck with making these calls, as she was obviously not aloud to actually 'do' anything with complaint customers. She acknowledged and that was the end of it.

Let me be clear, it was a nice conversation and the FA was very polite. I got the feeling she wanted to do more, but referred to HQ several times not allowing any reimbursement.

A catering loading error?

On flights departing before 12 noon they should serve breakfast, as illustrated in post #157 in this thread.

Johan

Perhaps a KLM innovation intended to boost the productivity of their business passengers; by helping them to get lunch out of the way early in the day, it allows their customers extra time for productivity at their destination as they will not need to stop for lunch.

Presumably works better if there's a lounge available at the airport of departure in which the busy passenger can take their breakfast before boarding

:D