Coronavirus travel waiver / service changes

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Feb 28, 2020, 7:17 pm

#76

CPH-Flyer

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Quote:

Originally Posted by dvs7310

Much better than anticipated. Did you happen to inquire about availability of harder booze, i.e. whisky?

I did not specifically ask, I was not offered, and I saw no one else having it. Though the abundance of Schweppes tonic water would make you think someone could pour a gin....

Feb 28, 2020, 8:54 pm

#77

dvs7310

Join Date: Dec 2006

Location: NRT / HND

Programs: AA EXP, NH Plat, Former UA 1K

Posts: 5,969

Quote:

Originally Posted by CPH-Flyer

I did not specifically ask, I was not offered, and I saw no one else having it. Though the abundance of Schweppes tonic water would make you think someone could pour a gin....

Exactly what I was thinking when you mentioned it. Unlike soda water, I don't know too many people who'd drink tonic without gin or vodka.

Feb 28, 2020, 9:37 pm

#78

JALPak

Ambassador: Japan Airlines

Join Date: Mar 2008

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There is a new waiver that cover ALL JAL flights. Free change and cancelation for international flights departing between Feb 28 2020 and Mar 19 2020 (same as the domestic flight waiver earlier), Flights to/from mainland China and Hong Kong still have the boarder waiver that cover flights between Jan 24 and Apr 20 2020.

https://www.jal.co.jp/jp/en/info/202..._02/index.html

aktchi and nort like this.

Feb 28, 2020, 10:28 pm

#79

aktchi

Join Date: May 2007

Location: ORD, DEL

Programs: AA (Plt Pro; 1.5 MM)

Posts: 6,210

I am ticketed to travel ORD-DOH-DEL (QR) in early April, and returning DEL-HND-ORD (JL) in April 3rd week. Separate tickets.

Not really concerned about DOH/QR, or even HND/JL (just a connection, not getting out), but this was to be a non-essential "fun" trip which it probably won't be due to all the precautions, not going into markets, no side-trips, etc. Heck, looks like even lounges are no fun.

So, thinking of canceling. Needless to say I probably won't be an AA EXP (Emerald) next year.

QR is an award and easily canceled. I hope a JL waiver would kick in as April approaches.

Feb 28, 2020, 10:35 pm

#80

JALPak

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Quote:

Originally Posted by aktchi

QR is an award and easily canceled. I hope a JL waiver would kick in as April approaches.

JAL will only extend if situation is still not under control. So for you to hope waiver would cover your ticket is just the same as hoping there's an outbreak in Japan, India, or the US

Feb 29, 2020, 12:20 am

#81

aktchi

Join Date: May 2007

Location: ORD, DEL

Programs: AA (Plt Pro; 1.5 MM)

Posts: 6,210

Quote:

Originally Posted by JALPak

JAL will only extend if situation is still not under control. So for you to hope waiver would cover your ticket is just the same as hoping there's an outbreak in Japan, India, or the US

I am mainly canceling as I can see that an India trip that was meant to be just "fun" is not likely to turn out that way. I had no other purpose in going. I can sit safely at home and keep washing hands right here; no need to spend money for that.

If necessary I will cancel and pay the applicable charges. However, JL already has a waiver till March 19. While I am not praying for a virus breakout, it has happened and is also unlikely to be gone on March 20. There is also no advantage in cancelling early, so I am inclined to wait just in case the waiver will be extended.

Feb 29, 2020, 2:25 pm

#82

jmail1

Join Date: Jan 2000

Programs: Free agent

Posts: 1,300

Quote:

Originally Posted by JALPak

Does anyone know how this works if you have a half used ticket? We’re on the back end of a RGN-US-RGN ticket, paid about $2,200 each for the RT. If it goes back to fare rules the ticket won’t have any value.

Mar 1, 2020, 2:09 pm

#83

nort

Join Date: Apr 2016

Location: USA

Programs: AA Exec Plat, Hilton Gold, Marriott/SPG Gold

Posts: 221

Quote:

Originally Posted by JALPak

I have a flight from LAX - NRT - CGK during this dates. Hope they refund without cancellation fees.

Mar 1, 2020, 7:53 pm

#84

Tokyoite

Join Date: Oct 2012

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Quote:

Originally Posted by jmail1

only way is to call and ask.

Mar 1, 2020, 8:20 pm

#85

CPH-Flyer

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Quote:

Originally Posted by nort

I have a flight from LAX - NRT - CGK during this dates. Hope they refund without cancellation fees.

The text in the link is pretty clear, so as long as your ticket falls in to the mentioned buckets, they will.

Mar 2, 2020, 6:50 am

#86

jmail1

Join Date: Jan 2000

Programs: Free agent

Posts: 1,300

Quote:

Originally Posted by Tokyoite

only way is to call and ask.

I'll report back, a ticket was put in with JAL via AMEX travel to calculate it, which troubles me because of the usual one-way nature of calculations.

Mar 2, 2020, 8:07 am

#87

tbd1579

Join Date: Sep 2015

Programs: AA - EXP

Posts: 33

When I called, they said transit through japan did not count. Jfk-nrt-tpe rt. No waiver. Might need a huca. If I can handle another hour wait on hold.

Mar 2, 2020, 11:15 am

#88

travel214

Join Date: May 2005

Location: Dallas

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Posts: 105

Quote:

Originally Posted by tbd1579

When I called, they said transit through japan did not count. Jfk-nrt-tpe rt. No waiver. Might need a huca. If I can handle another hour wait on hold.

Strange, I called AMEX travel this morning to cancel the same booking and she confirmed that it met the new waiver criteria.

aktchi likes this.

Mar 2, 2020, 11:24 am

#89

JALPak

Ambassador: Japan Airlines

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Quote:

Originally Posted by travel214

Strange, I called AMEX travel this morning to cancel the same booking and she confirmed that it met the new waiver criteria.

because the waiver Amex received clearly indicates it covers flight to, from, and via japan

http://www.jalagency.com/28FEB20R1_WI9047.pdf

travel214 likes this.

Mar 2, 2020, 3:44 pm

#90

nort

Join Date: Apr 2016

Location: USA

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Posts: 221

Quote:

Originally Posted by nort

I have a flight from LAX - NRT - CGK during this dates. Hope they refund without cancellation fees.

Called JAL US number this afternoon. They answered after 2 hours on hold, and they cancelled it without any trouble. Full refund will be issued to credit card, no fees deducted.

Quote:

Originally Posted by CPH-Flyer

The text in the link is pretty clear, so as long as your ticket falls in to the mentioned buckets, they will.

Yes, it worked out.

Quote:

Originally Posted by tbd1579

When I called, they said transit through japan did not count. Jfk-nrt-tpe rt. No waiver. Might need a huca. If I can handle another hour wait on hold.

Mine was transit through NRT on the outbound, and transiting with a NRT - HND airport change on the return. So, I'll be passing through immigration, hence visiting Japan on the return, though for only 10 hours. They cancelled it without a trouble, and didn't mention anything traveling through Japan or NRT-HND. They just mentioned that my booking meets the waiver criteria.