Points deducted 1 year 8 months after my stay
Sep 23, 2009, 4:02 am
#1
Original Poster
Join Date: Jan 2008
Posts: 55
Points deducted 1 year 8 months after my stay
Has anybody experienced this? I saw a 2 nights deduction in my latest statement for a stay I made in 2007!
When I complained to PC, they requested me to show them my "break-down" bills of my hotel stay. Does any of you really keep your hotel bills for almost 2 years? How are we able to defend ourselves against these sort of charges?
When I complained to PC, they requested me to show them my "break-down" bills of my hotel stay. Does any of you really keep your hotel bills for almost 2 years? How are we able to defend ourselves against these sort of charges?
Last edited by davidhii; Sep 23, 2009 at 4:03 am Reason: Change the period, its 1 year 8 months instead of 18 months
Sep 23, 2009, 4:43 am
#2
Join Date: Feb 2008
Location: London
Programs: VS Gold, IHG RA/Plat, Marriott Plat
Posts: 763
This is very unreasonable, did they give you a good reason for deduction? Was it a mistake in first place?
PS. I do keep all my statement for 5 years, gas, electricity, bank, hotel, flight, etc, you name it. Sorry.
PS. I do keep all my statement for 5 years, gas, electricity, bank, hotel, flight, etc, you name it. Sorry.
Sep 23, 2009, 5:46 am
#3
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Yes, for at least 5-years. And did you get points for a stay that you should not have two years ago? Audits of these programs do occur. You should be able to request a credit card statement from back then, and you should also expect to be able to request a copy of your folio from the property in question. As we go more and more paperless, companies are supposed to keep such records on file for a period of several years.
Sep 23, 2009, 6:46 am
#4
Join Date: Jul 2009
Location: Auckland, NZ
Programs: ICH: Platinum Ambassador, VA: Silver
Posts: 37
Oh wow! I'm bad about holding on to stuff, I usually shred bills within a month (I'll wait until I get the next bill so as to ensure there's no oddities). But I keep emails of all my reservations. It doesn't seem like such a thing would even be helpful in your case, but I agree with Shareholder. You should be able to request a statement from your cc company at least to see what went down then.
It is a bit ridiculous though that they're making you prove the error on their part was indeed their error. They should be able to give you a copy of your hotel bill.
It is a bit ridiculous though that they're making you prove the error on their part was indeed their error. They should be able to give you a copy of your hotel bill.
Sep 23, 2009, 7:18 am
#5
Join Date: Aug 2006
Location: Ottawa
Programs: IC/AMB - Diamond Elite, AC E50K, AA, AM-Onyx, HH-Diamond, BW, Choice - Gold
Posts: 1,736
Has anybody experienced this? I saw a 2 nights deduction in my latest statement for a stay I made in 2007!
When I complained to PC, they requested me to show them my "break-down" bills of my hotel stay. Does any of you really keep your hotel bills for almost 2 years? How are we able to defend ourselves against these sort of charges?
When I complained to PC, they requested me to show them my "break-down" bills of my hotel stay. Does any of you really keep your hotel bills for almost 2 years? How are we able to defend ourselves against these sort of charges?
Was the adjustment to your account the removal of a 2 night qualifying stay and associated points, OR, did they deduct PC points from your account to pay for a 2-night reward stay in 2007, for which you did not pay? OR was it something else?
mxm135
Sep 24, 2009, 1:30 am
#6
Original Poster
Join Date: Jan 2008
Posts: 55
Wow, lots of response! Sorry for the late reply.
The adjustment is done to deduct PC points from my account to pay for a 2-night reward stay in 2007.
In fact, I recalled the Hotel actually offered me a opening discount rate that is very attractive. So I couldn't have redeemed it fully with my points. But I don't keep my hotel bills for that long. I am trying to dig out my old Credit Card bills.
The adjustment is done to deduct PC points from my account to pay for a 2-night reward stay in 2007.
In fact, I recalled the Hotel actually offered me a opening discount rate that is very attractive. So I couldn't have redeemed it fully with my points. But I don't keep my hotel bills for that long. I am trying to dig out my old Credit Card bills.
Would you please clarify your post?
Was the adjustment to your account the removal of a 2 night qualifying stay and associated points, OR, did they deduct PC points from your account to pay for a 2-night reward stay in 2007, for which you did not pay? OR was it something else?
mxm135
Was the adjustment to your account the removal of a 2 night qualifying stay and associated points, OR, did they deduct PC points from your account to pay for a 2-night reward stay in 2007, for which you did not pay? OR was it something else?
mxm135
Sep 24, 2009, 1:33 am
#7
Original Poster
Join Date: Jan 2008
Posts: 55
They said that the hotel forgotten to deduct my points during my stay in 2007. They found out in August 2009 and decided to deduct my points. Obviously somebody in Holiday Inn made a mistake in the first place.
I agree its unreasonable. They should at least email me and checked if I really redeemed my points for that stay.
I agree its unreasonable. They should at least email me and checked if I really redeemed my points for that stay.
Sep 24, 2009, 1:38 am
#8
Original Poster
Join Date: Jan 2008
Posts: 55
I could not check if I got my points for my stay. Again my mistake for not saving statements. When I query online, its 180 days maximum.
I am trying to figure out which card did I charged it to. Since then I have cancelled a few cards.
Perhaps its a good idea to contact the hotel directly!
I am trying to figure out which card did I charged it to. Since then I have cancelled a few cards.
Perhaps its a good idea to contact the hotel directly!
Yes, for at least 5-years. And did you get points for a stay that you should not have two years ago? Audits of these programs do occur. You should be able to request a credit card statement from back then, and you should also expect to be able to request a copy of your folio from the property in question. As we go more and more paperless, companies are supposed to keep such records on file for a period of several years.
Sep 24, 2009, 1:53 am
#9
Join Date: Jul 2008
Location: Brisbane Australia
Programs: QANTAS Club Silver, PC Royal Platinum Ambassador
Posts: 107
I could not check if I got my points for my stay. Again my mistake for not saving statements. When I query online, its 180 days maximum.
I am trying to figure out which card did I charged it to. Since then I have cancelled a few cards.
Perhaps its a good idea to contact the hotel directly!
I am trying to figure out which card did I charged it to. Since then I have cancelled a few cards.
Perhaps its a good idea to contact the hotel directly!
Sep 24, 2009, 2:02 am
#10
Original Poster
Join Date: Jan 2008
Posts: 55
Its Holiday Inn Melaka in Malaysia. It was just opened when we stayed there. Real nice hotel.
The mix up could be due to inexperienced staffs. In any case, the booking is made through the PC website. So it should have deducted the point in the first place.
The mix up could be due to inexperienced staffs. In any case, the booking is made through the PC website. So it should have deducted the point in the first place.
Sep 24, 2009, 2:11 am
#11
Join Date: Jan 2009
Location: USA
Programs: AA LT Plat, UA LT Gold, HH Diamond, Marriott LT Gold
Posts: 956
I am not sure if the staff of Holiday Inn in Melaka did something wrong on their part. Knowing that this was booked via IHG as a hotel reward, their system should process this automatically. In fact, my points were immediately taken off from my account once the booking I made was complete. In your case, if you don't keep you statements for the last 5 years like me, try to ask for it from PC 1 month before you made the booking and 1 month after the booking was done to check if nothing was really taken out from your account. I am sure they can provide you this info for they were able to track down this inaccuracy way back in 2007. Good luck!
Sep 24, 2009, 2:19 am
#12
Original Poster
Join Date: Jan 2008
Posts: 55
Good idea. They have been pretty quiet lately since my last email response to them.
I am not sure if the staff of Holiday Inn in Melaka did something wrong on their part. Knowing that this was booked via IHG as a hotel reward, their system should process this automatically. In fact, my points were immediately taken off from my account once the booking I made was complete. In your case, if you don't keep you statements for the last 5 years like me, try to ask for it from PC 1 month before you made the booking and 1 month after the booking was done to check if nothing was really taken out from your account. I am sure they can provide you this info for they were able to track down this inaccuracy way back in 2007. Good luck!
Sep 24, 2009, 5:02 am
#13
Join Date: Aug 2006
Location: Ottawa
Programs: IC/AMB - Diamond Elite, AC E50K, AA, AM-Onyx, HH-Diamond, BW, Choice - Gold
Posts: 1,736
davidhii,
The following link should be able to let you view your account transactions back to 2006. It has been posted many times in this forum. Hopefully, it will help you solve the riddle regarding your stay in 2007.
https://secure.ichotelsgroup.com/h/d...ansaction=4000
Good luck and hope it helps.
mxm135
The following link should be able to let you view your account transactions back to 2006. It has been posted many times in this forum. Hopefully, it will help you solve the riddle regarding your stay in 2007.
https://secure.ichotelsgroup.com/h/d...ansaction=4000
Good luck and hope it helps.
mxm135
Sep 24, 2009, 5:47 am
#14
Join Date: Mar 2005
Location: ORD MDW
Programs: AA, UA, DL , IHG Plat, Bonvoy Gold - 2009 FT Fantasy Football Champion
Posts: 6,855
Is is not a bit tacky / bad form for the hotel to claim points that far back? I would understand if it was a month’s stay or something of a greater magnitude.
Sep 24, 2009, 1:07 pm
#15
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Is it a bit tacky for a bank to ask for payment of a loan you took out years ago? If the points were not removed at the time, they are still owed for the stay that was given. That's what audits are all about, they catch these things that drop through the cracks, the 1 out of 1 millionth transaction.