Originally Posted by
davidhii
Its Holiday Inn Melaka in Malaysia. It was just opened when we stayed there. Real nice hotel.
The mix up could be due to inexperienced staffs. In any case, the booking is made through the PC website. So it should have deducted the point in the first place.
I am not sure if the staff of Holiday Inn in Melaka did something wrong on their part. Knowing that this was booked via IHG as a hotel reward, their system should process this automatically. In fact, my points were immediately taken off from my account once the booking I made was complete. In your case, if you don't keep you statements for the last 5 years like me, try to ask for it from PC 1 month before you made the booking and 1 month after the booking was done to check if nothing was really taken out from your account. I am sure they can provide you this info for they were able to track down this inaccuracy way back in 2007. Good luck!