Points deducted 1 year 8 months after my stay
Sep 28, 09, 7:35 pm
#31
Original Poster
Join Date: Jan 2008
Posts: 55
Originally Posted by Flying Lawyer
The relevant period is the statutory limitation period in the relevant jurisdiction. Full stop. It might be unfriendly to come with a hotel charge after a year or so but it is certainly not unjustified. And seriously: I personally know whether or not I paid a bill or not via my creditcard (and I am certainly not the one with few charges).
When I complained, PC asked me to proof it by showing my 1 year 8 months old hotel bill. Certainly I don't keep hotel bills that long. I have to fall back to my credit card bills - which is a problem because I have cancelled a few cards since. As consumers are we legally subject to such treatment? I can understand if PC came back and claimed within 6 months, but this is 1 year 8 months later.
Sep 30, 09, 4:45 am
#32
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Originally Posted by davidhii
This is my situation: I do know that I paid for the room because I purchased the opening special rate. From the PC transaction history, I did claim 1 night of points. But PC charged me 2 nights points 1 year 8 months later.
When I complained, PC asked me to proof it by showing my 1 year 8 months old hotel bill. Certainly I don't keep hotel bills that long. I have to fall back to my credit card bills - which is a problem because I have cancelled a few cards since. As consumers are we legally subject to such treatment? I can understand if PC came back and claimed within 6 months, but this is 1 year 8 months later.
When I complained, PC asked me to proof it by showing my 1 year 8 months old hotel bill. Certainly I don't keep hotel bills that long. I have to fall back to my credit card bills - which is a problem because I have cancelled a few cards since. As consumers are we legally subject to such treatment? I can understand if PC came back and claimed within 6 months, but this is 1 year 8 months later.
However, as I said, I would consider such conduct to be consumer unfriendly and it would not motivate me to use this hotel again, however, in my jurisdictions the limitation period is three years.
And seriously: I keep every invoice with my adress on it. These are not that many (you are even obligated to keep certain invoices under German law) but certainly about 100 a year.
Sep 30, 09, 4:57 am
#33
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Originally Posted by Flying Lawyer
And seriously: I keep every invoice with my adress on it. These are not that many (you are even obligated to keep certain invoices under German law) but certainly about 100 a year.
As for statutes of limitation, just ask Roman Polansky!
Sep 30, 09, 5:16 am
#34
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For relative ease of resolution I hope that the hotel is still PC affiliated. I have seen the following kind of thing happen: the hotel left a brand whose loyalty program points were used to pay for a hotel stay but then the hotel double dips at new and higher point costs just weeks before the hotel formally exited its loyalty program affiliation. Some Scandic hotels did this with Hilton HHonors and Hilton HHonors was completely useless in trying to fix the mess, while Scandic would point the finger at Hilton. 
Sep 30, 09, 8:41 am
#35
Original Poster
Join Date: Jan 2008
Posts: 55
Originally Posted by GUWonder
For relative ease of resolution I hope that the hotel is still PC affiliated. I have seen the following kind of thing happen: the hotel left a brand whose loyalty program points were used to pay for a hotel stay but then the hotel double dips at new and higher point costs just weeks before the hotel formally exited its loyalty program affiliation. Some Scandic hotels did this with Hilton HHonors and Hilton HHonors was completely useless in trying to fix the mess, while Scandic would point the finger at Hilton.
Oct 10, 09, 4:00 am
#36
Join Date: Jul 2009
Posts: 2
Same case
I had the same experience with HolidayInn Melaka....after writing a nasty email (as there was no action taken on my so called 'nice' emails)to priorityclub email support they credited back the points under the description 'Goodwill adjustment'
Oct 12, 09, 11:15 pm
#37
Original Poster
Join Date: Jan 2008
Posts: 55
Originally Posted by kpsm2000
I had the same experience with HolidayInn Melaka....after writing a nasty email (as there was no action taken on my so called 'nice' emails)to priorityclub email support they credited back the points under the description 'Goodwill adjustment'
Nov 19, 09, 12:33 am
#39
Original Poster
Join Date: Jan 2008
Posts: 55
Originally Posted by kpsm2000
This happened sometime in december last year. Better to post a complaint first using the 'contact us' link and then once you get a reply followup on that ..I had to keep sending email 2-3 times and later they have up 
Cheers.
Cheers.
