They said that the hotel forgotten to deduct my points during my stay in 2007. They found out in August 2009 and decided to deduct my points. Obviously somebody in Holiday Inn made a mistake in the first place.
I agree its unreasonable. They should at least email me and checked if I really redeemed my points for that stay.
Originally Posted by
MP (Miles+Points)
This is very unreasonable, did they give you a good reason for deduction? Was it a mistake in first place?
PS. I do keep all my statement for 5 years, gas, electricity, bank, hotel, flight, etc, you name it. Sorry.