Originally Posted by blueslip

I am not sure if the staff of Holiday Inn in Melaka did something wrong on their part. Knowing that this was booked via IHG as a hotel reward, their system should process this automatically. In fact, my points were immediately taken off from my account once the booking I made was complete. In your case, if you don't keep you statements for the last 5 years like me, try to ask for it from PC 1 month before you made the booking and 1 month after the booking was done to check if nothing was really taken out from your account. I am sure they can provide you this info for they were able to track down this inaccuracy way back in 2007. Good luck!