Dec 31, 2022, 7:53 am
Last edit by: FLYGVA
Food & Beverage Amenity
Valid for 12 month
worth 20 USD (15GBP, 15EUR, 125CNY, 2000JPY and 70SAR)
more than one cert can used.
Remaining balance is not carried over
(IHG Terms and Conditions)
Requirement (according to this post)
Hotels, where the F&B Credit was used
IC Bali (only once)
IC San Francisco
IC Yokohama
IC Barcelona (on the 3rd day of stay)
Valid for 12 month
worth 20 USD (15GBP, 15EUR, 125CNY, 2000JPY and 70SAR)
more than one cert can used.
Remaining balance is not carried over
(IHG Terms and Conditions)
Requirement (according to this post)
- email is same as in IHG-account as stayprofile as reservation
- name match with reservation and IHG-account
- reception can see the roomcharge of the F&B at the bar (hotel's owned & operated venue)
Hotels, where the F&B Credit was used
IC Bali (only once)
IC San Francisco
IC Yokohama
IC Barcelona (on the 3rd day of stay)
Milestone Discussion: Food & Beverage Amenity
Jan 21, 2024, 2:53 am
#151
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,570
Now clubwards at IC PL,
With my morning tea, another look at the possibility of redeeming all 30 F&B vouchers via the app.
(anything to avoid a long lengthy checkout experience .....)
Behold,
All applicable F&B charges were properly reflected,
AND the systen allowed me to offset the value against the balance ....
Phew...
More than half my F&B expenses were swept clean,
meaning it was a free Cornish afternoon tea at the Wellington lounge or a free extravaganza at Theo's....
Most enjoyable as always ! And now free
So it seems at IC PL,
only at the day of checkout,
will the hotel system update the folio to reflect via IHG global (app) & IHG1reward account
what outstanding applicable F&B charges are still due .
***********
A chat with with someone from reception revealed that IC PL can see how many vouchers one has redeemed in the past but not where and when .
Hope this will be informative for you all.
With my morning tea, another look at the possibility of redeeming all 30 F&B vouchers via the app.
(anything to avoid a long lengthy checkout experience .....)
Behold,
All applicable F&B charges were properly reflected,
AND the systen allowed me to offset the value against the balance ....
Phew...
More than half my F&B expenses were swept clean,
meaning it was a free Cornish afternoon tea at the Wellington lounge or a free extravaganza at Theo's....
Most enjoyable as always ! And now free
So it seems at IC PL,
only at the day of checkout,
will the hotel system update the folio to reflect via IHG global (app) & IHG1reward account
what outstanding applicable F&B charges are still due .
***********
A chat with with someone from reception revealed that IC PL can see how many vouchers one has redeemed in the past but not where and when .
Hope this will be informative for you all.
Last edited by HadesNL; Jan 21, 2024 at 3:38 am
Jan 21, 2024, 7:04 pm
#152
Join Date: Dec 2012
Programs: AAdvantage Executive Platinum (3 Million Miler), IHG Spire Royal Amdassador
Posts: 282
Currently racking up a heathy bill at IC PL ....
No worries me thinks, my kingdom for the opportunity to use the F&B voucher,
So nightcaps galore and rounds for everyone ....
This afternoon i tried to redeem a F&B ,
Hmmm, trying to redeem the voucher and its says
Worth 15.69 a piece
F&B balance at hotel 0 .....
I do have receipts totaling XXX spend,
Was it not properly inputted,
did i strike lucky and got a free round of drinks...?
Did NorthernLass or Atacama40 or nicolas75 pick up my tab to delight me with the joy of miracles?
So off i went to reception,
Explaining the situation,
Answer back:
"' oh you do have expenses on the hotelfolio,
you cant use the F&B redemption via the app instantly,
At this hotel, it will only work,
when the hotel folio is going to be settled at check out,
as we accumulate all F&B charges and will ask you then how much F&B vouchers you'd like to use to redeem
AND
we are going to do this manual step by step together ......at checkout
"I see,
a possibility for a time consuming checkout,
better to keep battery at 100%
and A difficult system to process those F&B .... even at the flagship IC PL
Well i am checking out tomorrow,
i'll report
How the pocess went .... i have 30x vouchers ... how many G&T can i get out of it ....,,
No worries me thinks, my kingdom for the opportunity to use the F&B voucher,
So nightcaps galore and rounds for everyone ....
This afternoon i tried to redeem a F&B ,
Hmmm, trying to redeem the voucher and its says
Worth 15.69 a piece
F&B balance at hotel 0 .....
I do have receipts totaling XXX spend,
Was it not properly inputted,
did i strike lucky and got a free round of drinks...?
Did NorthernLass or Atacama40 or nicolas75 pick up my tab to delight me with the joy of miracles?
So off i went to reception,
Explaining the situation,
Answer back:
"' oh you do have expenses on the hotelfolio,
you cant use the F&B redemption via the app instantly,
At this hotel, it will only work,
when the hotel folio is going to be settled at check out,
as we accumulate all F&B charges and will ask you then how much F&B vouchers you'd like to use to redeem
AND
we are going to do this manual step by step together ......at checkout
"I see,
a possibility for a time consuming checkout,
better to keep battery at 100%
and A difficult system to process those F&B .... even at the flagship IC PL
Well i am checking out tomorrow,
i'll report
How the pocess went .... i have 30x vouchers ... how many G&T can i get out of it ....,,
I had to do a manual F&B reward redemption at IC Cancun last week, too. It wasn't a huge issue but just so much easier to do on the app!
Feb 11, 2024, 12:23 am
#153
Join Date: Apr 2014
Location: Bradford BD1
Posts: 207
I have 30x F&B vouchers.
Looking to book consecutive days somewhere with:
My points first night
my free night award second
my wifes free night award 3rd night
Thoughts / advice on if their system will allow me to roll the folio (usually you can) to the last day and settle with my F&B awards. Or maybe I swap day 2+3 booking so checking out in my name where the awards sit.
Looking to book consecutive days somewhere with:
My points first night
my free night award second
my wifes free night award 3rd night
Thoughts / advice on if their system will allow me to roll the folio (usually you can) to the last day and settle with my F&B awards. Or maybe I swap day 2+3 booking so checking out in my name where the awards sit.
Feb 13, 2024, 11:31 am
#154
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 588
Had a strange experience today. Tried to use four F&B vouchers at Holiday Inn, J28, M1. The app showed the wrong HI. It showed Paris where I stayed last month and spent nothing on F&B. Inbetween the two HI stays we spent at night at Kimpton Fitzroy (and ordered dinner on room service) but neither this nor the correct HI were on the list.
Feb 13, 2024, 2:40 pm
#155
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 350
I had a similar experience in HI Gdansk. The correct hotel and room was showing but the charges weren't correct. Reception couldn't understand why so applied them themselves. They could see my reward wallet on their screens.
Oddly, my emails from IHG said my vouchers had been removed rather than the usual redeemed email. Nevertheless, foilio at checkout showed the rewards correctly as a deduction.
I still don't think they've quite nailed the seemless use of these for us customers.
Oddly, my emails from IHG said my vouchers had been removed rather than the usual redeemed email. Nevertheless, foilio at checkout showed the rewards correctly as a deduction.
I still don't think they've quite nailed the seemless use of these for us customers.
Feb 15, 2024, 2:04 pm
#156
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 350
Well this is a new one.
Had 208 euros of spend at Holiday Inn Vilnius. Applied 11 F&B vouchers. Checked with reception a few hours later to see they've been applied correctly. Told by reception they have, but they don't apply to alcohol so I now have 41 Euros overspent.
They can't/won't refund the 3 vouchers I've effectively wasted and just told me to buy more food and non alcoholic drinks (which I had no intention of doing).
Anyone else had this? I've used these in London, Gdansk, Maldives, Mauritius....no issues.
I've emailed amb help desk but not very happy.
Had 208 euros of spend at Holiday Inn Vilnius. Applied 11 F&B vouchers. Checked with reception a few hours later to see they've been applied correctly. Told by reception they have, but they don't apply to alcohol so I now have 41 Euros overspent.
They can't/won't refund the 3 vouchers I've effectively wasted and just told me to buy more food and non alcoholic drinks (which I had no intention of doing).
Anyone else had this? I've used these in London, Gdansk, Maldives, Mauritius....no issues.
I've emailed amb help desk but not very happy.
Feb 15, 2024, 3:08 pm
#157
Join Date: Nov 2013
Programs: NZ
Posts: 1,569
Well this is a new one.
Had 208 euros of spend at Holiday Inn Vilnius. Applied 11 F&B vouchers. Checked with reception a few hours later to see they've been applied correctly. Told by reception they have, but they don't apply to alcohol so I now have 41 Euros overspent.
They can't/won't refund the 3 vouchers I've effectively wasted and just told me to buy more food and non alcoholic drinks (which I had no intention of doing).
Anyone else had this? I've used these in London, Gdansk, Maldives, Mauritius....no issues.
I've emailed amb help desk but not very happy.
Had 208 euros of spend at Holiday Inn Vilnius. Applied 11 F&B vouchers. Checked with reception a few hours later to see they've been applied correctly. Told by reception they have, but they don't apply to alcohol so I now have 41 Euros overspent.
They can't/won't refund the 3 vouchers I've effectively wasted and just told me to buy more food and non alcoholic drinks (which I had no intention of doing).
Anyone else had this? I've used these in London, Gdansk, Maldives, Mauritius....no issues.
I've emailed amb help desk but not very happy.
It looks as if this is going to be an ongoing problem with F&B vouchers where they are only valid for some expenses and not others. When checking in the hotel doesn't know whether you will use a voucher or not, but they should explain the T&Cs. Otherwise it is incumbent on the guest to ask before redeeming vouchers. This is also an issue with the Ambassador F&B credit of US$20 (or equivalent) which can only be used for certain charges - so much so that some hotels are now giving guests a voucher at check-in indictaing where the credit can be used (Change to Ambassador F&B voucher)
Feb 15, 2024, 11:58 pm
#158
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 350
For me that's the biggest point here, unclear ts and Cs.
If the IHG app shows me applicable charges of X which I then apply vouchers to, it can't be right that the hotel then tells me some don't actually apply. It shouldn't have appeared in the app in the first place.
Each hotel I stay at now I will ask before using. And if they don't know, I won't use at that hotel.
If the IHG app shows me applicable charges of X which I then apply vouchers to, it can't be right that the hotel then tells me some don't actually apply. It shouldn't have appeared in the app in the first place.
Each hotel I stay at now I will ask before using. And if they don't know, I won't use at that hotel.
Last edited by Smythmeister; Feb 16, 2024 at 1:00 am
Feb 16, 2024, 1:58 am
#159
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 350
After ambassador support emailed the hotel and copied me in, it transpires that Lithuanian law prevents discount on alcohol, hence why they can't be applied. Would have been good if reception told me that on either of the visits to them to ask.
Regardless though, the IHG app still allowed me to apply the rewards to the full amount, leaving me with a decent "credit" on the hotel bill which I now won't use.
Hopefully ambassador support can help. Or I've just been a test case for everyone else!
Regardless though, the IHG app still allowed me to apply the rewards to the full amount, leaving me with a decent "credit" on the hotel bill which I now won't use.
Hopefully ambassador support can help. Or I've just been a test case for everyone else!
Feb 18, 2024, 10:04 pm
#160
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,561
After ambassador support emailed the hotel and copied me in, it transpires that Lithuanian law prevents discount on alcohol, hence why they can't be applied. Would have been good if reception told me that on either of the visits to them to ask.
Regardless though, the IHG app still allowed me to apply the rewards to the full amount, leaving me with a decent "credit" on the hotel bill which I now won't use.
Hopefully ambassador support can help. Or I've just been a test case for everyone else!
Regardless though, the IHG app still allowed me to apply the rewards to the full amount, leaving me with a decent "credit" on the hotel bill which I now won't use.
Hopefully ambassador support can help. Or I've just been a test case for everyone else!
And hope, that IHG / Hotel find a solution
Feb 19, 2024, 12:33 am
#161
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 350
IHG credited me with two more F&B rewards so I didn't lose out.
I did do a bit of Googling and what the hotel said does seem to be correct.
Other than this, the Holiday Inn in Vilnius is excellent and I would highly recommend it.
My big takeaway here though is I will always apply my F&B rewards after checking with hotel reception first.
I did do a bit of Googling and what the hotel said does seem to be correct.
Other than this, the Holiday Inn in Vilnius is excellent and I would highly recommend it.
My big takeaway here though is I will always apply my F&B rewards after checking with hotel reception first.
Feb 25, 2024, 7:58 pm
#162
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 1,006
Wasting my life getting these credits applied properly
I had a $83 restaurant bill and the hotel accidentally checked me out when I simply asked to store bags.
Front desk manager ended up spending 40 minutes with IHG support to apply my $80 F&B credit.
IHG should apply the F&B credit automatically rather than make us spend minutes tapping through the app.
App is way laggy and sometimes doesn't work. The backend code must be poorly designed.
Front desk manager ended up spending 40 minutes with IHG support to apply my $80 F&B credit.
IHG should apply the F&B credit automatically rather than make us spend minutes tapping through the app.
App is way laggy and sometimes doesn't work. The backend code must be poorly designed.
Last edited by eethan; Feb 25, 2024 at 8:05 pm
Feb 25, 2024, 10:58 pm
#163
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,216
IHG should absolutely not apply the vouchers automatically!
I’ve not had any problems using the app to apply them. True you need to apply the vouchers one by one but it gives me the control of when and how I use my vouchers.
I’ve not had any problems using the app to apply them. True you need to apply the vouchers one by one but it gives me the control of when and how I use my vouchers.
Feb 26, 2024, 8:21 am
#164
Join Date: May 2022
Posts: 2,306
I had a $83 restaurant bill and the hotel accidentally checked me out when I simply asked to store bags.
Front desk manager ended up spending 40 minutes with IHG support to apply my $80 F&B credit.
IHG should apply the F&B credit automatically rather than make us spend minutes tapping through the app.
App is way laggy and sometimes doesn't work. The backend code must be poorly designed.
Front desk manager ended up spending 40 minutes with IHG support to apply my $80 F&B credit.
IHG should apply the F&B credit automatically rather than make us spend minutes tapping through the app.
App is way laggy and sometimes doesn't work. The backend code must be poorly designed.
Feb 26, 2024, 10:01 am
#165
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,570
That thread is hilariously similair to a Greek tragedy of agony & comedy of errors combined
Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada
Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada