Dec 14, 2021, 10:19 am
Last edit by: beltway
The most commonly posed questions about the new food/beverage benefit, which is now extended into 2023, are
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10 F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the members room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not expire until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a members stay will be automatically applied and appear as one line item per day on a members hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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- how it works for multi-night stays, and
- to what extent it applies outside the US
- The credit does not accumulate over the duration of your stay. For instance, if you stay for 2 nights at a $15/night property, you cannot use the benefit toward a single $30 purchase.
- Thus, the credit for a given day may only be used on that day. It expires afterward.
- Hilton's FAQ insists that "[t]he credit does not 'expire' until the member checks out." This is, to put it politely, complete nonsense.
- The Hilton FAQ states that "the daily amount re-sets each day to the maximum daily credit value at midnight." Unfortunately, this addition to the FAQ--made in Spring 2022--raises as many questions as it answers.
- The Hilton FAQ states explicitly that "for a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure." This would be the sensible approach, but the alleged "midnight reset" policy cannot be reconciled with it.
- A similar problem exists for any stay of N nights. Unless a guest arrives after midnight on the first night, or departs before midnight on the last night, there will be N+1 "days" (using midnight as the demarcator) but only N usable F&B credits. For example, a guest arrives Monday for a two-night stay. That means the credits may be used only on two of the three "days," those being Monday evening; Tuesday; and Wednesday morning (departure).
- The benefit terms were revised in December 2022 to cover Motto properties outside the US; previously, the F&B credit applied only to US properties. However, the official T&C now refer more vaguely to complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region). (link)
- A reputable blogger reported in late December 2022 that the Hilton Fallsview in Canada is also issuing F&B credits in lieu of free breakfast, with Hilton corporate appearing to ratify this decision. (link) In November 2023, a FT member reported the same occurring at the Doubletree Calgary North (link).
*Select markets include the cities of Boston, Chicago, District of Columbia, New York City, San Francisco, Key Largo, Key West, the County of Los Angeles and the state of Hawaii.
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Official Hilton benefit statement/FAQ (updated December 2022):
Frequently Asked Questions
1. What hotels offer the Hilton Honors complimentary Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is available to Gold and Diamond members at all of Hiltons luxury, full-service and lifestyle properties as well as all Hilton Garden Inn hotels in the United States, and Motto by Hilton globally, replacing the MyWay complimentary continental breakfast benefit.
The brands include Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, Tapestry Collection by Hilton, DoubleTree by Hilton, Motto by Hilton and Hilton Garden Inn.
2. Which members receive the Hilton Honors Daily F&B Credit?
The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. The credit is per person (up to two people) in one guest room per stay.
Members can check their Hilton Honors status and make changes to their MyWay benefits by logging in to their account online at HiltonHonors.com or Hilton Honors mobile app.
3. What are the Hilton Honors Daily F&B Credit values for each Brand Category?
Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties.
A $18 F&B Credit per night will be provided at full-service and lifestyle properties located in the cities of Boston, Chicago, District of Columbia, Key West, Key Largo, New York City, San Francisco, the County of Los Angeles and the state of Hawaii.
A $12 F&B Credit per night will be provided at Motto By Hilton Tulum and a 10 F&B Credit per night will be provided at Motto by Hilton Rotterdam Blaak.
The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn.
4. Does the Daily F&B Credit impact Hilton brands that offer all guests complimentary breakfast?
Guests staying at Hiltons brands that offer complimentary breakfast to all guests will continue to receive this offering. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton.
5. How does the Hilton Honors Daily F&B Credit work?
Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points.
Upon hotel check-in, the members status will be confirmed, and they will be informed by the front desk staff and/or the Hilton Honors app about the Daily F&B Credit including which on-property outlets are participating. Each day of their stay, the Hilton Honors member will charge their eligible F&B purchases to their room, and the credit will be automatically applied to their total bill for those F&B purchases charged to their room.
6. Will the Hilton Honors Daily F&B Credit accrue across days?
The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused.
The daily credit amount may be used in full on the day of check-in or check-out, or on various eligible items throughout these days until the maximum daily amount is reached.
7. How does the Hilton Honors Daily F&B Credit work for a 1-night stay? Would a member receive two credits (for check-in and check-out day) or one credit?
Hilton Honors Gold and Diamond members receive one complimentary Daily F&B Credit for the member and one for the additional guest registered to the same room each night of their stay, consistent with the previous complimentary Continental Breakfast benefit. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached.
8. Which F&B outlets can the Hilton Honors Daily F&B Credit be utilized?
The Hilton Honors complimentary Daily F&B Credit can be utilized at all participating F&B outlets on-property, including the market/grab-and-go and in-room dining/room service, where applicable, plus participating third-party outlets. The Daily F&B Credit cannot be utilized for any non-F&B related spend, such as the room rate, spa or gift shops.
9. Can members use the Hilton Honors Daily F&B Credit on alcoholic beverages?
The Daily F&B Credit may be used to purchase alcoholic beverages, subject to state and local laws.
10. Do members receive the Hilton Honors Daily F&B Credit on day-rate reservations, such as WorkSpaces by Hilton?
Like the previous elite continental breakfast benefit, the Hilton Honors Daily F&B credit will not apply to day-rate reservations.
11. Will members receive the Hilton Honors Daily F&B Credit on rates/packages that include F&B, such as the Breakfast Included rate?
Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages.
12. Do members who book with a group such as a meeting or conference receive the Daily F&B Credit?
The Hilton Honors Daily F&B Credit benefit is provided to Diamond and Gold members, based on their MyWay selection, on Points eligible rates and reward nights.
13. Can the Hilton Honors Daily F&B Credit apply to taxes and gratuity?
The Hilton Honors Daily F&B Credit can be applied to taxes and gratuity.
14. How do members add/register a guest to the reservation?
When booking the reservation through preferred Hilton channels, such as online at Hilton.com or the Hilton Honors app, members should ensure they indicate the total number of people staying in the room to receive up to two Hilton Honors complimentary Daily F&B Credit allowances.
15. Does the Hilton Honors member receive an additional Daily F&B Credit for double occupancy?
The complimentary Daily F&B Credit is intended to cover up to two guests, which includes the Hilton Honors member and one additional guest registered to the same room (on one room per stay), per night.
16. Can the Hilton Honors Daily F&B Credit be utilized across multiple outlets within a day?
The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. It will be automatically applied against all eligible F&B charges made within that timeframe, up to the total daily credit amount.
17. If members do not have F&B charges, can they apply the Hilton Honors Daily F&B Credit to the total folio?
The Hilton Honors Daily F&B Credit was created to provide guests with more dining-related flexibility, so the credit can only be applied to eligible F&B charges billed to the members room.
18. Some members may utilize the hotel restaurants or bar areas for meetings, dinners, etc. without staying at the hotel. Does the Hilton Honors member have to be staying at the hotel to receive the F&B credit?
Hilton Honors members, even if utilizing hotel facilities such as a restaurant or bar area, must be a registered guest of the hotel to receive the complimentary Daily F&B Credit.
19. Do members receive the Hilton Honors complimentary Daily F&B Credit on redemption/reward stays?
Yes, Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Daily F&B Credit on hotel reward stays, both reservations booked with all Points or Points & Money.
20. Do members receive the Hilton Honors Daily F&B Credit at all-inclusive properties?
Like the previous elite Continental Breakfast benefit, the Hilton Honors Daily F&B Credit is not offered at all-inclusive properties.
21. If a member selects Points over the Daily F&B Credit on a reservation with a registered guest, do they receive double Points?
The Hilton Honors Bonus Points selection via MyWay Benefits is a one-time bonus per stay, regardless of the number of guests.
22. Can a guest make a change to their MyWay benefit mid-stay to receive the Daily F&B Credit?
No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit.
23. When does the credit expire each day?
The credit does not expire until the member checks out. However, the daily amount re-sets each day to the maximum daily credit value at midnight. Members can use up to the total daily maximum and are responsible for anything beyond that amount.
Since the member gets a new credit each day (for the number of nights of their stay), the only day they can use any leftover credit is the morning of check-out. (return to top)
24. How will the complimentary Daily F&B Credit appear on my hotel bill/folio?
The total eligible Daily F&B Credit amount used and billed to the room during a members stay will be automatically applied and appear as one line item per day on a members hotel bill/folio, deducted from the total stay cost at the end of their stay.
25. How will the Hilton Honors Daily F&B Credit be handled at hotels with Executive Lounges?
At hotels that have an Executive Lounge that offers complimentary breakfast, Diamond members and Gold members upgraded to Executive Lounge access will not receive the Daily F&B Credit. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access.
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Update: Daily Food & Beverage Credit 2022 onwards in the U.S. and Canada
Feb 20, 2024, 5:41 pm
#1486
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,251
At most Hiltons before the implementation of the credit, it was a continental that was "included" if the hotel did not have a lounge, often there was an upcharge for the hot buffet, or an upcharge for any hot plated meals. Some hotels chose to include the nicer options, some didn't, but it was the hotel's choice to go above and beyond the standard continental.
Feb 21, 2024, 8:27 am
#1487
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,643
Needless to say, I stopped staying at that property because it was just too annoying.
Feb 22, 2024, 8:01 am
#1488
Join Date: Jan 2013
Location: BOI
Posts: 29
I just stayed at the HGI SLC Airport. Stay was overall very good, but the F&B Credit situation is screwing with that. When I got the automatic receipt e-mail overnight before checking out, the F&B credit was not applied. No big deal I thought, I'll just address it at check out. So we go eat breakfast that morning, then later check out. I check out in person, specifically asking about F&B credit. The front desk agent says "I'm glad you asked, it looks like the credit wasn't applied. I'll fix that". She told me I was good to go, and I left.
2 minutes later, I get an e-mail, still no F&B credit applied. I should have maybe gone back inside (already at the car), but I figure, she literally told me 3 minutes ago that the credit was taken care of, so I just leave. I wait a couple days for the credit card charge to post to my AMEX, and lo and behold, still no credit (I was charged $40 more than I should have been).
So I call them, explain the situation, was a very friendly and easy call, she says she fixed it and I will get a receipt in my e-mail within 10 minutes, so I hang up. It's been a few hours now with no e-mail, so very suspicious. I'm going to wait a couple days to see if the refund posts to the AMEX (maybe the email just didn't work), but I'll be pretty pissed if it still doesn't come through after being told explicitly two times that they fixed it.
Has me rethinking whether I should just stick to properties like Hampton where breakfast is free with no hassle. I already like to stay at Homewood and Embassy when the price/location makes sense, because I like the suites, so no worries there. But sometimes another property is the best or only option. I had a great experience at the downtown SLC HGI last year, all the credits posted no issues, so I'm still on the fence. I have a road trip planned this summer that will take me to a couple Double Trees and a Hilton, so hopefully that all goes well.
2 minutes later, I get an e-mail, still no F&B credit applied. I should have maybe gone back inside (already at the car), but I figure, she literally told me 3 minutes ago that the credit was taken care of, so I just leave. I wait a couple days for the credit card charge to post to my AMEX, and lo and behold, still no credit (I was charged $40 more than I should have been).
So I call them, explain the situation, was a very friendly and easy call, she says she fixed it and I will get a receipt in my e-mail within 10 minutes, so I hang up. It's been a few hours now with no e-mail, so very suspicious. I'm going to wait a couple days to see if the refund posts to the AMEX (maybe the email just didn't work), but I'll be pretty pissed if it still doesn't come through after being told explicitly two times that they fixed it.
Has me rethinking whether I should just stick to properties like Hampton where breakfast is free with no hassle. I already like to stay at Homewood and Embassy when the price/location makes sense, because I like the suites, so no worries there. But sometimes another property is the best or only option. I had a great experience at the downtown SLC HGI last year, all the credits posted no issues, so I'm still on the fence. I have a road trip planned this summer that will take me to a couple Double Trees and a Hilton, so hopefully that all goes well.
Feb 22, 2024, 9:48 am
#1489
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,404
I was talking about Hiltons (which the Palmer House is, and which was the post I quoted and responded to), not Hilton Garden Inns, which always had the best included breakfasts - usually a small buffet in addition to a cooked to order breakfast entree. They now have the chintziest credit.
At most Hiltons before the implementation of the credit, it was a continental that was "included" if the hotel did not have a lounge, often there was an upcharge for the hot buffet, or an upcharge for any hot plated meals. Some hotels chose to include the nicer options, some didn't, but it was the hotel's choice to go above and beyond the standard continental.
At most Hiltons before the implementation of the credit, it was a continental that was "included" if the hotel did not have a lounge, often there was an upcharge for the hot buffet, or an upcharge for any hot plated meals. Some hotels chose to include the nicer options, some didn't, but it was the hotel's choice to go above and beyond the standard continental.
If a hot breakfast is truly improtant to people, I suggest they use Hyatt. The requirement for gloablist is the same as diamond for Hilton and you get a guaranteed hot breakfast for two if there is no lounge. Only problem is it is harder to get globalist with Hyatt since they don't have nearly as many properties as Hilton (thing I love about Hyatt is a guaranteed 4 p.m. check out).
Feb 22, 2024, 9:53 am
#1490
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,404
Hopefully this is a misinformed FDC, but a friend of mine is staying at the martinique in NYC right now and was told the F&B credit and the resort fee credit can't be stacked. Not only is it now $30 a day, he was told ithey had to be two separate charges, so if he goes to the restaurant and spends $66 (which is easy to do with their prices) he can only apply one of the credits. That's going to be a real pain if this becaomes the norm. SO he's going to get two cocktails at the restaraut and then spend $30 at the coffee shop on a coffee in the morning and pastry's to take home.
If Hilton is going to charge this fee, they should at least allow us to combine them. A lot of cities also charge the taxes on the resort fee which can't be used as a credit. Luckilly my corporate rate usually waives the resort fees, but if it didn't, that would be another reason to start using Hyatt more.
If Hilton is going to charge this fee, they should at least allow us to combine them. A lot of cities also charge the taxes on the resort fee which can't be used as a credit. Luckilly my corporate rate usually waives the resort fees, but if it didn't, that would be another reason to start using Hyatt more.
Feb 23, 2024, 5:23 pm
#1491
Join Date: Jul 2023
Posts: 165
There is some reason, but apparently not sufficient reason. There must be others who have fled Hilton as a result, not just me. I have zero nights at Hilton properties in the USA since the change and plan to keep it that way. I went from diamond to staying 10 nights with Hilton last year and 50 nights with IHG. (The IHG lounge access milestone award at 40 nights combined with the Hilton devaluation of breakfast in the USA has made it well worth switching the majority of my nights away from Hilton.)
Spent 30 nights at NYC Indigos last year and got around $1800 worth of high quality restaurant breakfasts at no charge. Also free breakfasts for everyone when I've booked multiple rooms.
Many more upgrades in US hotels, vs none with Hilton in recent years.
Milestone night rewards of food and beverage credits or guaranteed suite upgrade certificates another nice perk.
There's no credit card path to IHG Diamond, but, they will often offer to sell you additional status qualifying points with each stay at low prices, so you can "buy" your way to Diamond after a relatively few stays, but in no way has Diamond status been devalued like it has with Hilton.
Mar 2, 2024, 9:12 am
#1492
Join Date: Apr 2014
Posts: 48
I had a stay at the Conrad Nashville and they told me that tax and gratuity are not eligible for the credit. For 1 night I charged a total of $58 worth of food and beverage to my room, which included tax and gratuity, but they only credited me $41, because the $17 was tax and gratuity. From what I can see from the terms and conditions tax and gratuity are eligible.
Mar 2, 2024, 2:06 pm
#1494
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 3,934
I had a stay at the Conrad Nashville and they told me that tax and gratuity are not eligible for the credit. For 1 night I charged a total of $58 worth of food and beverage to my room, which included tax and gratuity, but they only credited me $41, because the $17 was tax and gratuity. From what I can see from the terms and conditions tax and gratuity are eligible.
Mar 2, 2024, 11:10 pm
#1495
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,446
Mar 2, 2024, 11:52 pm
#1496
Join Date: Jun 2021
Location: LAX/SFO
Posts: 402
I had a stay at the Conrad Nashville and they told me that tax and gratuity are not eligible for the credit. For 1 night I charged a total of $58 worth of food and beverage to my room, which included tax and gratuity, but they only credited me $41, because the $17 was tax and gratuity. From what I can see from the terms and conditions tax and gratuity are eligible.
Corporate's reply:
Please accept our sincere apologies for the mistake. I have shared your comments with the hotel team to ensure it is used for improvement on the services offered. I would like to help make amends by issuing a refund in the amount of $X. You should receive a check in 30 days.
Last edited by sof_lance; Mar 2, 2024 at 11:58 pm
Mar 4, 2024, 8:18 am
#1497
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 10,035
My guess is that the franchisees don't want to cover the taxes and tips because those are hard costs that go right to their bottom line--money right out of their pockets, whereas rebating part of the cost of meals is much more of a fungible top line expense.
Mar 5, 2024, 6:15 pm
#1498
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,798
Daily F&B Credit Pooled Across Multi-Night Stays?
The luxury property we're currently staying at says that we have to use the daily F&B credit each day, or each night of our stay. If we spend 3x the credit the first night, the credit for subsequent nights can't be applied to the first night.
Does this ring true? And if so, exactly how does it work? By Hilton corporate policy, does the daily credit go by calendar day, by night (say noon to noon), or how? The front desk couldn't explain it too well.
Thanks...
Does this ring true? And if so, exactly how does it work? By Hilton corporate policy, does the daily credit go by calendar day, by night (say noon to noon), or how? The front desk couldn't explain it too well.
Thanks...
Mar 5, 2024, 7:13 pm
#1499
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,344
The luxury property we're currently staying at says that we have to use the daily F&B credit each day, or each night of our stay. If we spend 3x the credit the first night, the credit for subsequent nights can't be applied to the first night.
Does this ring true? And if so, exactly how does it work? By Hilton corporate policy, does the daily credit go by calendar day, by night (say noon to noon), or how? The front desk couldn't explain it too well.
Thanks...
Does this ring true? And if so, exactly how does it work? By Hilton corporate policy, does the daily credit go by calendar day, by night (say noon to noon), or how? The front desk couldn't explain it too well.
Thanks...
3 night stay? You get 3 credits to use. One credit per day, maximum value is based on the brand and can be found online or in this threads Wiki.
You can use the credit at dinner upon arrival (1), breakfast the next morning (2), and breakfast/dinner the next day, OR breakfast morning of check-out.
Mar 5, 2024, 7:20 pm
#1500
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,680
The luxury property we're currently staying at says that we have to use the daily F&B credit each day, or each night of our stay. If we spend 3x the credit the first night, the credit for subsequent nights can't be applied to the first night.
Does this ring true? And if so, exactly how does it work? By Hilton corporate policy, does the daily credit go by calendar day, by night (say noon to noon), or how? The front desk couldn't explain it too well.
Does this ring true? And if so, exactly how does it work? By Hilton corporate policy, does the daily credit go by calendar day, by night (say noon to noon), or how? The front desk couldn't explain it too well.