Originally Posted by eethan

I had a $83 restaurant bill and the hotel accidentally checked me out when I simply asked to store bags.

Front desk manager ended up spending 40 minutes with IHG support to apply my $80 F&B credit.

IHG should apply the F&B credit automatically rather than make us spend minutes tapping through the app.

App is way laggy and sometimes doesn't work. The backend code must be poorly designed.